Mietwagen in Honolulu

Positiv: the car we received was nice and clean

Negativ: upon picking up, we were charged taxes and extra insurance (we purchased insurance from the website we booked this rental through, but we were told it didn't cover collision damage - which we had to have to rent this car) we would have been happier if these fees were clearly stated when we booked.

Operation time is incorrect on the website

Negativ: This place doesn't open @8am in the morning. I have to wait for more than 30min outside to get my car... And also they close earlier than it showed on website. You know parking on Waikiki is very expensive. I have to pay extra money for parking since they closed earlier.

Negativ: I wasn't able to rent the car and I am in the process of trying to get a refund. I went to the address listed on my confirmation email and it was their repair depot instead of their rental place. I tried to use Google maps to find their rental place and I was led to a back alley in waikiki. We spent a total of 2 hours looking for the place and this made my family and I late for my grandfathers funeral services. If you could aide us in getting a refund I would so cerely appreciate it.

Ok price. Weird location

Positiv: Ok price

Negativ: No shuttle to/from airport. Not taking me back to the airport was really a low life move. Really no excuse for that.

Run down vehicle for a lot of $$!

Positiv: The personnel were friendly and even offer d to extend the rental by a few hours at no charge.

Negativ: The vehicle was run down and the air conditioning *barely* worked, which is not what you want in Hawaii in June.

No late night drop off, broken car, they don't ans

Positiv: The staff was very friendly while I was actually there.

Negativ: The car was sort of broken, I tried calling many times to no avail. They have no late night drop off so you have to be back by 5pm or pay for another day. They tell you to bring car back with gas or they charge you extra but the car was nearly on 'E' when I picked it up.

Poor experience

Negativ: Waited in line for over an hour, apparently they didn't have enough cars for all the reservations. After waiting I finally decided to pay a little more and go with another company otherwise I would have spent another hour in line wasting g my vacation getting a car.

Positiv: Vehicle met our needs - dropoff was quick and easy

Negativ: Waited in line over 1/2 hour at pickup - unacceptable

Wait time too long

Negativ: Waited for like an hour to pickup a vehicle

Positiv: Our service rep was efficient and knowledgeable. But We waited in line for almost 40 min. There were 3-4 reps at the counter. Busy day picking up the car on July 4th.

Negativ: The Dodge caravan was basic with no tech amenities and really looked like it was a model from the 1990's.

Positiv: Easy drop off

Negativ: Was quoted one price, called and confirmed that nothing was due at pick up and were charged an additional 250 bucks! Customer service was poor. Will NEVER use Alamo again.

Positiv: Some ease of paperwork.

Negativ: There were roaches in the car. The car was not clean and I was charged more than I signed up for.

Positiv: Car was available

Negativ: The rental office was NOT at the airport. Had to take cab to office

Avis has old cars

Positiv: Pickup and drop off was easy.

Negativ: Although the SUV had only 35k miles, it had no Bluetooth (hands-free), so USB for charging and no backup camera. eg. The SUV was a throwback to the 80s or something. Worse, although I paid for insurance, they tried to charge extra insurance over 200% the cost of the vehicle. When I called Avis about the error, they said that because I did not book through their website, there is nothing they can do.

Wrong location....

Positiv: I liked nothing. It was a doomed reservation from the start, where the car wasn't at the right location.

Negativ: I went to pick up the car at the airport, only to find that the reservation was made at another location - a $50 cab ride away. I was told I could get the car there, but that it would cost $1478 instead of the $328 that I originally booked - for the same car and the same time frame. This was done in error (not sure who is to blame) but they could have been a little nicer about it and they definitely could have worked with me on that rate. But instead, they wouldn't budge and that makes me NOT want to ever use AVIS again!

sticker shock

Positiv: i loved the car. It was large enough to hold my kids surfboard and clean.

Negativ: when i returned the car my flight was delayed by an hour and a half and so they charged me 80 dollars for being an hour and a half late i can understand an hourly charge but that is robbery and I probably will not use avis again because of this

Negativ: Charged for an extra day after my drop off time was changed (by avis). Car would occasionally stop shifting, had to pull over and restart.

demand the car seat!!

Positiv: nice car, clean

Negativ: online it said car seats available, guy at the counter had no clue. ended up having to go buy one, when we dropped odf our vehicle there were 20 or more stacked up that had come out of returned vehicles. please train your desk staff properly

Negativ: Bad customer service and road side assistance

Check your bill!

Positiv: Pick up was easy, staff Friendly and helpful.

Negativ: We refueled the car and dropped off car. Took shuttle to airport and reviewed my bill to see I was charged $19 for fuel! Had to call Budget and ask them to fix, they are reviewing.

Fine Car, Awful Service

Positiv: My car was nice and fit the description.

Negativ: We arrived to the airport in Honolulu and stood in line for 2hrs to get our rental car. The line for budget was easily 40+ppl long but they only had 2 ppl working the desk (leaving 4 computers empty). Given that we all had reservations, it would have been very easy to staff appropriately for the rush. Upon return, the Budget location (different drop off) was on the 5th floor of a mall parking garage but had no signage sugessting there was a car rental location there. All in all, the pickup/drop off wasted nearly 4hrs of our time. Won't use them again.

Positiv: The car was nice; the customer service was fair.

Negativ: We scheduled our flight from Maui to Honolulu. We were on Oahu just 2 weeks earlier & picked up our car from the airport. with absolutely no problems. We travel frequently & I have NEVER sent a poor comment. Apparently, the Oahu Airport was out of cars on July 20th and they booked our car at the Hyatt Regency in Waikiki without notifying us the change of location. I am not sure if this was an error with Kayak or Budget Rent-A Car. We were stranded at the Honolulu Airport for almost two hours. We had to take a cab to the Hyatt Regency. We had the car for less than 10 hours. Due to the confusion, we asked the manager at the Hyatt Regency Budget if we could return the car to the airport and they said no. We had to take an Uber to the Airport. This was a terrible situation, especially since we were attending a very important event at UH. Budget would not work with us or was the manager flexible to take care of the situation. They were more worried about their next day reservations. Upon returning the car to the Hyatt, the staff was vacuuming cars as they came in instead of checking in the returned cars and assisting with return. I never saw anything like this in all of the years I rented cars. My daughter actually got out of our rental car and directed the long line of cars waiting behind us which were lined up on the street outside the parking garage, so, we could all get where we were going. Budget was busy and there were 3 people in the office on the floors above, but, there were NO SUPERVISORS in the area to return cars or assist. The workers were young & doing the best they knew how, but, they had no idea about customer service. How could they be vacuuming the cars and making everyone else wait who needed to get to the airport, etc? REALLY?? Everyone was shocked and honking horns. My suggestion would be to move your return counter to the parking garage and get a manager who is customer service oriented. She wasn't rude, but, she was far from accommodating. I am sorry to write this, but, this was a situation which could have been handled differently.Very disappointed in the entire experience. We never complain, but, this was extremely disappointing and we will not be using Budget in the near future or again.

1 hr 45 min wait to pick up car

Positiv: Drop off.

Negativ: Reservation was not met by company. No apology or explanation from staff for excessively long wait. "everyone is waiting," was the excuse.

Negativ: Customer service was very bad. Unprofessional and rude.

Slow check in - Wrong Car

Positiv: Drop off was simple I did the advanced payment for fuel, but since I was under 100 miles, it was a lower amount.

Negativ: The check in was slow. There were six or so people in line ahead of us and it took an hour to get a car. We reserved a SUV but had to settle for a van because they had no SUVs ready.

Negativ: Every person I came in contact with at this company was incredibly rude. Never again!

I would stay far away

Positiv: The car was decent but older.

Negativ: The price was so much higher than what it said on the internet.We had to change our rental to less days to afford it. When we went to pick it up, I saw people, who just took their vehicle out, come back in because there was something mechanical wrong. Our tire sensor kept coming on. When we brought the car back, we asked when the shuttle would be coming back to take us to the airport and the guy was incredibly rude. When the shuttle came, she saw us standing there and she drove past us and made us walk to them a half a block up carrying our luggage. Ridiculous. Customer service is terrible and will never recommended this to anyone.

Need to pay attention to car maintenance

Negativ: The level of the car maintenance was terrible: it needed oil replacement, the tires were in a dangerous shape, and the arm handle was broken

Positiv: Quick friendly service.

Negativ: Seats and headliner were stained and dirty.

Negativ: See my review on CarRentals.com

Not worth the minimal savings

Positiv: The staff is very friendly and they get you through the process very quickly. I also like that the come out and take photos of all angles of the car as a point of reference.

Negativ: I booked because I was led to believe we'd get a Buick LaCrosse or something comparable that could fit 5 pieces of luggage and five people. Instead, I was given a Nissan Versa that barely fit our luggage AND us. Also, the car had 100,000 miles on it! I don't know if ist was a miscommunication between the site we used and the company, but we felt misled. Luckily, the car held in there, but would have been unacceptable if we were doing more driving than we did. At drop off, I took a look at their "fleet" of vehicles and not only was there no Buicks, but most of the cars looked to be on the older side. I saved maybe , $20 or $30 at the most, but would have been better off spending the money on a better company that didn't use high mileage cars as rentals.

They had no record of my reservation, I wasn't able to find my confirm

Positiv: Nothing. I wasn't able to rent a car. They had no record of my reservation.

Negativ: See above.

Positiv: The guy who met us to show us the car was Great! Everybody else kinda had an attitude an wasn't very helpful.

Negativ: bad customer service

Positiv: Customer service and the amazing shuttle drivers.

Negativ: Shuttle wait and interior of vehicle was stained and floor carpet was ripped on drivers side.

Nothing Special

Negativ: I have ling had a membership with Enterprise so they are my default for normally quick courteous service in other cities. Rented "Special" which turned out to be Jeep Wrangler. Smelled like BO and very scrapped up and icky to say the least. Customer Service seemed not to care. Finding the return was stressful as it is not with other returns and the one ways and awkward roads made GPS difficult to follow. I've rented from them previously and had mediocre experiences each time. Will look for other vendors in the new rental facilities rather than deal with Enterprise in HA.

Stranded on an Island

Positiv: Wouldn't know since they would be closed after our arrival time. We received a phone call the day before our arrival telling us they would be closed at noon.

Negativ: When booking this rental there was no notice that this site closes at noon even though we provided our time of arrival during the rental process. We were told there was nothing Enterprise could do so good luck and sorry about the mixup. We are now former long time customers (20 years) of Enterprise. Kayak was no better in trying to rectify the situation since they refused to listen to what our situation was. Sorry but nothing we can do.

Positiv: Ok car

Negativ: Scratches, high gas price

Negativ: Line to pick up car moved at a snail's pace

Blue!

Positiv: What I liked about it was the pricing that was offered.

Negativ: What I didn't like was, I had to have a returned ticket in order to rent the car I wanted. So I wasn't able to get it because I had a debit card and NO returned ticket. Now I have to wait 10-15 days for my full refund.

Get what you pay for

Positiv: Low price for full size sedan.

Negativ: Car was not cleaned inside or out. It was clear they did a fast clean job. Also the tank was only half full. The rental agreement stated it was full. I wasn't happy that it wasn't spotless clean and the tank was half empty. Nissans don't really ride very smooth nor do they have any get up and go. In Hawaii, drivers are very aggressive and I felt a peppy car would probably have done better.

Positiv: Liked having a convertible in Hawaii. Super fast check in.

Negativ: Had to return our first car because the windows wouldn't close all the way and there were white marks all over the interior. Windshield cleanliness was an issue in both cars. They were so smudged that it was hard to see! Seemed like they don't do a very good inspection of their vehicles.