There is a reason why it's cheaper than others

Positiv: None

Negativ: There was not much information on the reservation from the number to call for shuttle pick up from its address. I needed to contact its central location to find out the right number for the shuttle pick up. The whole thing was done unprofessionally and very hard to do deal with. Everything took much time...shuttles, check-in, car inspection, etc. They gave me a wrong car extremely filthy, interior not working, door handle came off, and its tire was about to burst. All of their cars were full of damages. I mentioned my concern on the tire, but she said they were aware of it and it would be fine. A few minutes after I drove off, she called me to change the car. I was happy about it, but people at the airport needed to wait for me for an hour. I would have picked another rental agency even if it's more money if I knew I would waste my time and potential accident from a malfunctioning rental car.

Mislead then double charged

Positiv: absolutely nothing

Negativ: Reservation was moved without consent to a different location much farther away. Was charged twice then told I could not cancel reservation after switching location. avoid at all costs, very unethical business practices

Scam Car Rental

Positiv: Nothing. The deal was great until we found out it was a scam.

Negativ: We ended up booking a Jeep Wrangler through Kayak. They booked it for us through a 3rd party - ACE CAR RENTALS and confirmed the car selection in an email. The shuttle took forever to pick us up. When we got there it looked super sketchy. It looked like a garage or an auto shop but very run down and dirty. ACE told us they don't ever carry any Jeeps, so the whole thing was a scam. We would have never booked with them. They were asking people to show them their insurance policy and if they didn't have it on hand, they charged them for liability and collision. It was a horrible experience as we didn't want to get any car through ACE at this point because they charged more than others. We ended up going to the main car rentals and booked with AVIS - best customer service and gave us a Costco deal. DON'T EVER BOOK WITH ACE CAR RENTAL!!! The worst experience ever! It took us about 2 hours and we were turned away.

Ace can also the be the lowest in the deck, not always the highest

Positiv: The guys were very friendly.

Negativ: I understand getting the vehicle you select “or similar”, but from an Mid size SUV with normal things like auto locks, electric windows, etc. to a Jeep that does NOT have these “assumed” luxuries was a bit of a let down. To compensate they did offer a larger SUV, but being in Hawaii, it’s the last place you want a Large SUV. So we accepted the Jeep even though the carpeting was torn and pulled out on the passenger’s side / Cigarette burns in the seats / and lack of auto anything. Then we were pulled over by the police due to expired inspection sticker. We did not get a ticket once I explained it was a rental. I called the rental company about this and they said they we try to do something... “maybe pay for the ticket” if we got one. They placed us on hold for over five minutes while we were there with the police so we finally hung up. No help or support at all once we left the lot with their rental. When returning the Jeep and informing them again of the expired stickers, they said “...not to worry, that is just a Hawaii thing, it’s no big deal.” Well it was a big deal, we got pulled over by the police because of this “no big deal”. I also informed them that the oil light reminder was on the whole time and he downplayed this as well. My wife, son and I thought these guys were shady from when we first interacted with them.

Bait and switch

Negativ: My car was not available at the airport. I was taken to an industrial park near the airport. My car was not there. It was in Waikiki. I was told since it was a booking only scenario I would have to make arrangements to get into Waikiki myself. I cancelled the rental and made other legit arrangements. Fail.

WAY over priced! Kayak doesn't give you the best pricing!!!!

Positiv: It was easy to book the car.

Negativ: The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!