Budget Mietwagen in Mailand buchen

Positiv: There was a 1 hour waiting to collect the car and eventually there was no car for me to rent The experience was dramatic Totally unprofessional

Positiv: Company pulled total bait and switch and did not provide reserved car class. Said it was Kayak’s fault that they described car did not match their car class.

Negativ: Provide agreed car class.

Positiv: The car drop off is very easy

Negativ: The price that was booked was not even close to the actual charges. They keep on adding additional charges and taxes. The representative wasn’t very helpful to explain the gaps between the prices.

Negativ: They tried so sell me this “navigation and got spot device”. That was a cell phone. On day 2 of 9 it stopped working leaving me stranded . When I tried to explain it customer service was horrible and asked me if I had it on.

Positiv: Stuff was very nice....except I ahve rented the car for 75 euros and was charged I think 129nI have to check. The lady made sure she explains me that the rest is the guarantee for the fuel and if I bring the call with gull tank, I get the money back.. till not I did not get anything back.

Negativ: Would be better if I still do get the difference fornthe fuel back

Positiv: the staff was courteous and the vehicle was OK

Negativ: The vehicle that was first requested was an intermediate SUV (example give was a Nissan Quasqai). The vehicle given was a Renault Clio. Far from an SUV. Also, IT WAS THE ULTIMATE BAIT AND SWITCH ! The initial price was $299 for the rental. The additional cost was 650% higher.

Positiv: The pick-up process took 3 hours. The car was in dreadful condition. In fact, we needed to service the car because it ran out of Ad Blue-- a key component to control diesel emissions. We have a case number open with Budget/Avis.

Negativ: Everything could have "been better."

Negativ: The address for drop off provided to us by Budget in Milan, Italy was incorrect. It took us 2 hrs to find someone to help us get in contact with Budget as we did not have an international phone and do not speak Italian. This caused us to miss our train which was non-refundable. $203 Euro lost.

Negativ: The price is totally different than what is mentioned here. The guy who works there is very rude.

Positiv: It took for ever to get the paper work done, then the budget officer taking care of me said I need to get insurance, I told him that I had already purchased insurance on line with car rental. He told that does count since I have a American driver's license , I have too get full insurance from budge