Negativ: Extremely looooong waiting time!!!!

Poor

Positiv: We had a car thankfully

Negativ: Over 1.5 hours in line to pick up the car Car tank wasn’t full prior to leaving The employee didn’t review with us multiple areas of damage to the vehicle before leaving We called customer service multiple times and waited 15 minutes to have the call automatically disconnected. This happened multiple times Poor service overall will never rent a car for them

Positiv: I like the fact that I got there early and was able to leave early with a different car. The car works and the tire didn’t pop.

Negativ: I believe I got charge more then what I should have when I upgraded. The front tires was pretty bold out. The car was not in that much of a good shape.

Horrible wait time and customer service

Positiv: I liked that the Fox employee in the SFO garage was professional and friendly.

Negativ: The wait time at the service desk was horrible. I waited for over an hour in line. Processes were inefficient. Although a customer serive rep was offering customers options in terms of cars from which to select, my rep did not provide options. He just told me I was getting a Hyundai Elantra. He asked me to provide the credit card I used to book the rental so I did and he advised I couldn’t use a debit card. I told him I was just following his instruction. His name was Shaun. He then said he was going to charge my card $500.00 and I asked if it was just a hold or a charge and he said he was going to charge my card and went on to say, “This is a credit card, isn’t it?” I was not arguing about the card being a credit card but trying to delineate the difference between a charge versus a hold on the credit card. I will never rent with Fox again.