Mietwagen in San Francisco

Negativ: Upon arrival to SFO, we waited over an hour in line to check out. There were only 2 people available to assist customers and only 6 people ahead of us. For each party, it took between 10-15 minutes to finalize the reservation. The only questions I was asked were about insurance and gas. Otherwise, the person checking us out just typed on the computer for 10+ minutes. I will not use Avis again nor will I recommend it. I will use a company that just has a kiosk.

More expensive than anticipated

Positiv: Convenient pickup / dropoff, good vehicle

Negativ: Far more expensive than I anticipated, with many fees and extra charges

Negativ: Kayak doesn’t offer an option to skip the line so we had to wait an hour just to show our drivers license. Additionally I had called customer service in advance to change my reservation to pick up the car at 11 instead of noon and was told no problem but the agent wanted to charge me an additional day even tho I was only going to have the car 8 hours total

At drop off there was no clear place to drop the keys off -

Negativ: After not having a clear designated box to drop off the keys, when I called Avis, I had a pretty arrogant customer representative that after explaining the situation of the drop off threatened me that I will pay for the rental till the car was found - altho car was delivered in time to drop off location.

Positiv: Car was fine. Service was fine.

Negativ: Some confusion on pick-up about length of rental and extra paperwork involved. However, main complaint was that the rental cost approx. $60 more than original quote.