Mietwagen in San Francisco

Negativ: Service hours and instructions regarding safety devices of the car

Positiv: The staff was unfriendly and seemed annoyed that we were there to pick up a car. We reserved an economy but they didn’t have one so the guy said “we don’t have one but we have a midsize so we’ll give you that for $10 more” he went on to say he was doing us a favor. I said it wasn’t our fault that they ran out of economy cars and that we shouldn’t have to pay extra from our original quote. He simply said it was policy and that it was on their terms and conditions. I went on their website, which clearly stated that they would adhere to the original quote if they didn’t have the same class of car and would upgrade their customers at no extra cost. I showed him the website and he was upset. Thankfully his manager approved the upgrade but the agent was still clearly unhappy and said “I’ll do it this time but next time you’ll have to pay.” Which was rude and unnecessary—it wasn’t a favor, it was their own policy.

Negativ: A more polite and professional agent to help us get the car. Also the gentleman who was there when we dropped off the car was helping 1 other person and he just said “just leave the keys in the car and I’ll email you the receipt”. Which didn’t give me much information. We didn’t do a walkthrough to inspect the car together and I was a bit worried that just leaving the car without a receipt would cause issues. When I asked if I could just wait for him to finish, he seemed irritated and said “you could but it might take a while and it’d be easier if you just left the keys”. I left the keys and received the invoice l, however both pickup and dropoff were not pleasant encounters.