Car was not availableNegativ: The SUV that I ordered was unavailable and I had to settle for a mid size sedan. Not adequate for my needs. Poor form.
Helpful Staff in Pinta ArenasPositiv: The staff was great and let us pick up our car early and drop it off a little late. In return for taking a car with a chipped and cracked windshield he waived any additional windshield damage which is very likely on the dirt roads.
Negativ: We did not get the quoted price for our rental and paid more
We had to wait almost an hour for the agent to arrive to rest us the car. We realize that we thought we would arrive a bit later to the counter.
Received a well used compact instead of midsize Positiv: Easy pick up and drop off in terminal. No hassle. Friendly staff fluent in English. Negativ: Crappy car with a pitted windshield and no hubcaps ... tires looked like they were all spare tires. Poor alignment. Reserved a mid size and got a Chevy Aveo. Maybe this is midsize/intermediate in Chile but not as advertised. a Pugeot 301
service from Avis was good; but car was too small Positiv: service friendly and helpfulNegativ: car too small and fragile for gravel roads in area
Not recently serviced and over-chargingPositiv: Reliable car, available on time for collection. Very friendly and curteous staff.Negativ: Car had not been serviced for some time, and had a number of scratches / markings. Significant overcharging on fuel top up on return.
Bekamen ein gut genutzt kompakt anstelle von MittePositiv: Einfache Abholung und Absetzung in Terminal. Kein Stress. Freundliches Personal spricht fließend Englisch.Negativ: fürchterliche Auto mit einem körnig Windschutzscheibe und keine radkappen ... Reifen sahen so aus, als ob sie alle Ersatzteile Reifen. Schlecht Ausrichtung. Reservierte einen Mitte Größe und bekamen ein Chevy Aveo. Vielleicht ist das Mittel groß/Intermediate in Chile aber nicht wie beschrieben. ein Pugeot 301
Service von Avis war gut; aber das Auto war zu klePositiv: Der Service ist freundlich und hilfsbereitNegativ: Auto zu klein und zerbrechlich für Schotterpisten in der Gegend
Border ProblemsPositiv: The car was new, and fit our needs perfectly. We had plenty of room for ourselves and luggage. Negativ: We rented the car in Punta Arenas, a city near the Argentine border, with plans of visiting national parks in both Chile and Argentina. When questioned by the Europcar agent about our plans, I fully disclosed that we would be crossing the border. I fully realize that I missed the fine print in the agreement, and that it wasn't the desk agents job necessarily to alert me of the necessity of obtaining a border crossing approval from Europcar. My complaint is that in the entire rental process, it was never made evident to me, a rental car novice, that this document was necessary. I contend that I cannot be the first to experience this hassle. Secondly, when we found ourselves in this situation at the border, Europcar was not at all helpful in resolving our predicament. It was extremely difficult to contact anyone. When we did contact someone, they were unable to help us. The border agents explained that in the past when travelers encountered the same difficulty, the rental car companies simply call, fax, or email the necessary documents. Not so in our case. We were required to return to Puerto Natales where we were told that we would need to exchange cars in order to cross the border. This was not the case. We were simply given the required document and sent on our way. This certainly could have been done the evening before and sent electronically.
Again I fully recognize that the documentation was my responsibility to obtain. I only wish that Europcar had been more responsive to my predicament in our time of need. We lost a full day of our vacation, and incurred the extra expense of gas to return to Puerto Natales, and pay for unexpected hotel aswell.