Was wonderful Positiv: I love the Caddy I got, smooth sailing. Great customer service.i will probably rent another Cadillac from Alamo again Lex
Customer servicePositiv: The customer service at both our pick up and drop off was great. Everyone was extremely helpful and answered all of our questions.
Positiv: The team in New Jersey did an excellent job checking us in and making us feel appreciated.
Jersey to ChicagoPositiv: Great ride -- great service -- great price !!!Negativ: Not a thing -- it was a great experience !!
War wunderbarPositiv: Ich liebe die Caddy ich bekam, reibungslos Segeln. Toller Kundenservice.Ich werde wahrscheinlich mieten Sie sich ein anderes Cadillac von Alamo wieder Lex
Jersey in ChicagoPositiv: Tolle Fahrt - toller Service - super Preis! !!Negativ: Nicht eine Sache - es war ein tolles Erlebnis!!
Negativ: One tire is almost flat.. had to stop in cold and snow for tire pressure.. car is not clean.. it has trash from previous customers.. nobody from AVIS attends phone call.. it goes straight to custo.er care.. AVIS employee at the counter in Newport mall, Newjersey is speaking over his personal phone when we went to pickup the car.. he does not have minimum sense to hang up the call and speak to customers. It is a bitter experience
Mixed bagPositiv: The staff was nice, and helpful. However, they seemed unwilling to override Avis' greedy policies.Negativ: 1) First car didn't start/work.
2) By the time I collected second car, it was 9:20PM, yet they didn't change my contract from 8:30PM. Therefore if I hadn't decided to keep car one more day, I would have been charged $30 for an hour of extra rental, for exceeding Avi' ridiculously short 20-min (!!) grace period. That grace period is especially ridiculous where one has to park in garage and then walk to a distant rental counter.
Pretty Good. Recommend overnight drop off box.Positiv: Garage is close for residents in Jersey City who do not have a car. Garage has Saturday and Sunday hours for those who only want the car for a day over the weekend.Negativ: No overnight drop off box. So if you return the car overnight, you still have to show up at the rental center the next morning to return you car.
Great unless there is a problemPositiv: The car was fine, and checking in and out was a quick and simple process.Negativ: Within 2 hours of returning the car, we realized that we had left a pair of sunglasses behind. I called the location repeatedly around 8pm (it was scheduled to be open until 9:30), but noone answered. Called Avis 3 more times - the first agent told me to call back and hit the #5 for lost and found - it didn't work. The 2nd agent put me through to customer service - which was closed. The 3rd agent told me there was nothing we could do before the next day. Then I tried to fill out an online report - which only listed Newark Airport for a location in New Jersey, when we had not picked up the car at the airport. It would not let me leave the field blank, and so I couldn't file an online report. Quite a frustrating experience, for a rather mundane (and common?) problem.
Convenient Location for Jersey CityPositiv: It was convenient to not have to go to Newark airport to rent a car. And relatively inexpensive compared to taxi prices. Negativ: Trying to find the check in location because it was located inside mall and no one was answering the phone when I called to clarify.
Negativ: Very convenient
Positiv: Its nice to have a local car rental agency with extended hours, especially for a Saturday car return. Negativ: The interior had some residue from the previous rental and the windshield fluid was low. Detailing of car should be reviewed and approved before next rental.
Terrible Return ProcessPositiv: Convenient locationNegativ: We rented the car the 3 days, starting at 8pm on Thursday with the car to be returned on Sunday evening.
When we brought the car back (on time), we had to self park, and when we go to the check in counter in the mall, the counter was closed. We ran around looking for a key drop box, none found. I called customer service - closed, called roadside assistance and told them I was leaving the car in the lot and putting the keys under the counter. Did that. Next morning called to confirm the keys were received. However, I was charged an extra day's rental, an extra day's car seat PLUS a late fee. Outrageous, considering I returned the car within 36 hours. Really unhappy customer here!!!!
Newport Mall counter staff very kind and helpful!Positiv: The staff at the Avis counter in the Newport Mall were very helpful and nice!
No carsPositiv: NothingNegativ: We had a reservation but there were no cars available (for us as well as a lot of other customers). After waiting over an hour, we had to get a car from somewhere else and pay more money due to the last minute nature of the rental. Thanks Avis.
My question is this: if you knew in the morning that you had no rental cars, why not get in touch with people so they could make alternate plans?
go to hertz insteadPositiv: nothing Negativ: I was turned away without the lovely gentleman cheating my ID seeing that I am over 25! He saw that it said probationary and turned me away. Even the DMV tells you as long as your over 25 you can rent a car. I was moment away from asking for a manager but I just left without a fuss. I went a few minutes away to hertz and had no issue renting a car. Won't ever bother with these guys again!
Customer Service to a "T"Positiv: The gentleman who took care of us is the model for how you should hire. Super nice, funny, wanting to please. It left me with the rare feeling of wanting to spend the time to write a review like this. We were extremely satisfied with our experience. I have since forgotten his name, but it was Tuesday, Dec 20th at 11am in your JC office on 1st St. Negativ: The signage outside of the building is poor. Drove around a little before realizing where the entrance is.
great servicePositiv: In and out quickly, courteous and professional staff
5 minute walk from the PATH train. Owner/operator was great!Positiv: Everything. Short wait time. Very nice, friendly staff. Great, clean car. Bill was exactly as expected.Negativ: Nothing.
Negativ: Some expanded hours at the drop-off location or perhaps an after-hours drop-off option would have made life a lot easier. Aside from that, everything was terrific.
great experience Positiv: the staff at the pick up point were really helpful - there had been a mix up about pick up and drop off sites and they sorted it really quickly.
the first car had a crack in the windscreen - which we pointed out before we took the car - and it was changed with no problem at all. We had to wait about 10 minutes whilst they got a replacement car ready for us.
Great service and such friendly staff - we will be back again.
They now need to release the deposit held on my credit card!
Location closed at time of pick-upNegativ: The pick-up time was the same time as the location closed, but this was not communicated at the time of booking. Thankfully I called to say I was running late, and saved myself a trip to the rental center. I had to reschedule my car for the following day.
poor jobPositiv: bNegativ: I did ask for a rental from ewr to Wikes-Barre,pa, I endet to get from jersycity budget office***? to avp, as I got in to the office of Budget , they told me the prise is about $60 more even the new ark is closer than jersy city?
*** as I received the confirmation pf my request ( EWR-Wijkes -Barre)
Ithought the address of budget is only for the street address
No cars available - they refused to give me a biggNegativ: I turned up - no compact car like I'd reserved.
Plenty of minivans there - they refused to give me one.
I phoned customer service of Budget to see if they could help - the representative refused to help, said "I don't care", and ended the call. So - no car. Now I have to write to Budget to get my money back for the insurance I paid for the rental
Fine rentalPositiv: Great priceNegativ: Staff was incredibly rude to both myself and another customer while I was picking up the car. I won't be back.
Negativ: Location severely understaffed; pickup took almost an hour.
No Air Conditioning! On a very, very hot day
Positiv: NothingNegativ: The attendant was extremely rude and unhelpful. The place is not clean. Terrible service overall
Didn't get my reserved carPositiv: Quick check in and quick return. Good priceNegativ: I reserved an intermediate size car and they didn't have any so was offered a compact car (ford fiesta) or a minivan. Ended up taking the minivan but would've preferred my reserved intermediate size car.
toller ServicePositiv: In und out schnell, höflich und professionell Personal
Positiv: price was great, close by, easy return
ExcellentPositiv: Fast and very cooperativeNegativ: Nothing
Negativ: They hesitated when I asked to change the car because of the previous one having bad breaks.
Cars smell dirty.
Buy the insurance through KayakPositiv: The rental was great and nearby where I do it was convenient but the insurance for the day was 3x what it was on Kayak. My $50 rental became $90.Negativ: Place was a bit hard to find the first time (in the garage).
Awesome! Positiv: The rental process was simple and smooth. Thanks Dollar
Positiv: Were flexible and worked with us to get the right size car when the original one did not accommodate all of our luggage.
Negativ: The car seats were dirty. Nobody around during car drop off. Had to search for them
Great dealPositiv: Excellent service and excellent price.Negativ: Difficult to find, out of the way location
Wait for it...Positiv: The car was surprising nice, comfortable and with nice amenitiesNegativ: Several of us had to wait over an hour for our reserved cars. We were told it was because someone had called in sick
FinePositiv: Dollar Staff at Mall Drive West were very good. Car was pretty good.Negativ: Dollar Office at Mall Drive West not easy to find. Either there was a problem with the wipers or the windscreen, because in rain, the wipers didn't clear the windscreen very well.
Value for MoneyPositiv: I got a better car Sentra (instead of Corolla the booked one)with more space for our luggageNegativ: The location has very short working hours and close on Sundays; but the key-drop service worked fine - though that's not a comfortable option for any post return issues.
Didn't rent us the carNegativ: We arrived all the way to New Jersey from Manhattan to rent the car and they wouldn't except any of our payment methods, including not only debit cards (which they said they do not except) but also a credit card the worked just fine to rent a car from Avis instead.
This lead to us being forced to pay almost 400$ more on renting a car last minute from a nearby rental space, as well as being an hour late to a lecture we were giving and for which we needed the car.
Positiv: Very patient, kind, accommodating servcie, good priceNegativ: Everything was great!
Friendly and Easy pick-upPositiv: The associates were very friendly and nice, helped me load up the rental car with all my stuff. Great value for money.Negativ: I really hated that I got two sets of keys and they were stuck together, so I always had this bulky ring with 2 keys and 2 fobs on it. They apparently need to have it like that so the keys are together if/when the car is sold, but it's incredibly inconvenient. What if I lost them? Which I didn't, but what if? Also the fact that I couldn't just put the keys in my pocket was very frustrating. Additionally, the car wasn't clean on the inside or outside, but that didn't bother me too much since I was driving out to the country, but I just thought I would mention it.
Positiv: This Enterprise location is great and easy. Brand new vehicle, and friendly service. It's a smaller location, so there's opportunity for free upgrades when vehicles are not in.Negativ: This is an Enterprise problem, not this location, but if you pick up after 2-3pm, drop off really should extend to the end of the day... I ended up paying for an extra day, but well worth it.
Good and BadPositiv: They had a wonderful young lady drive me to the metro after my rental. She was pleasant and professional. The car was ok.Negativ: I arrived later than expected and even though I had confirmed my reservation and they had given my car to someone else. The man at the desk was very dismissive of me. I found him quite rude. They then had to drive me 20min away to another location to pick up another vehicle. The car smelled so strong of air freshener that it made me nauseous.
Great service Positiv: A small super friendly business in the middle of Jersey City.
I needed to rent a car on short notice, they had what I wanted at a competitive price
I dodn't have to go out to the airport to get a car - they were near by and it could not have been better
Positiv: Fast. Convenient location. Negativ: Closed Sunday
Positiv: Sehr geduldig, nett, zuvorkommend Zimmerservice, guter PreisNegativ: Alles war großartig!
Positiv: Schnell. Günstige Lage.Negativ: Sonntag geschlossen
Great Service Great CarPositiv: Dana was excellent! Great customer service! The car was right up front and ready to drive off. Great condition, easy process. Staff was really friendly :)
Barely manned operationPositiv: Friendly staffNegativ: The drop off is weird. You have to drop off the car 7 floors above where the office is, and there’s nobody to receive the car the there either. The office was also very hard to find the first time, with no obvious signs to Hertz office
Very horrible experience with Hertz rentalNegativ: 1)I waited almost 40 minutes to get the car(one woman ahead of me)-causing me to be late
2)They didn't give me the ticket to get out of the garage so I held up other cars, as I had to get out of the car and track down a ticket
3) I have asthma and the car smelled of smoke(causing me to take an inhaler 3 times during the few days I had the car)
4)When I went to return the car, there was no instruction on drop off-just to go up a ramp in a huge garage with all sorts of Hertz rental return signs and NO instruction-finally I had to leave it downstairs in a handicapped spot as I had to catch a ferry
This was an all around horrible experience. I have rented from Hertz many times and have never had such a horrible experience.
Staff at 135 Greene Were AmazingPositiv: I had a minor issue with my credit card and had to call my bank as my cell phone battery died.They charged my phone for me and let me get in contact with my bank.
Although paid online they gave my car awayPositiv: Nothing. I came from across the country with my family to visit relatives . Reserved a 7 person vehicle for 8am to return by 6 the same day. We got there at 9:30am & they had given the car away. In spite of the fact that I had paid in full online.Negativ: We had to go to the next town to get a vehicle from another rental car company. By that time only 4 of us could go because of the worry about getting back for a prior commitment. Not to mention the additional expense of uber to get to new location.
Car was dirtyPositiv: The car was dirty both inside and out when we received it.
Negativ: Waited in line for over 90 minutes to rent my car. Reserved an intermediate but was given a compact. This was my go-to rental location but I will not be returning.
Customer service is a jokePositiv: Pick up was a breeze and the car was a great rental. Attendant was efficient and polite. Negativ: Drop off was difficult to find and the attendant was rude and disputed with me on wether I let someone know I was returning the car after he almost parked it as my own. I told 2 different workers I was returning a car renta after a wild goose chase with poorly placed signs.
EasyPositiv: I picked up my rental from Jersey City. It was convenient and the process was fairly quick before I started driving. Returning was almost as smooth. Negativ: There's a weird check-out process where you park in the parking lot and when you get to the counter, you have to tell them the mileage. I honestly forgot because other places, when i return, the person at the gate checks the mileage and all I have to do is return the key. So i had to wait a bit longer for the attendant to go back up to the car i had to check thrn come back down to clear me out.
Positiv: Car was cleanNegativ: My rate was completely paid through priceline. However Hertz added $100 fee without my knowledge. The original car rental was only $48
Charged for the entire weekendNegativ: Due to the location's random policy change that occurred in July 2015, if you were to rent a vehicle on late Friday or early Saturday, you are changed for the entire weekend. The reason was due to employees ineptitude to check the parking garage arrival card to confirm when the car was dropped of. As such the laziness has resulted in everyone paying for multiple days when only 24 hours is required. Highly unsatisfied.
Toller Service, tolles AutoPositiv: Dana war ausgezeichnet! Toller Kundenservice! Das Auto war bis direkt vor dem Hotel und losfahren. Super Zustand, einfache Prozess. Das Personal war sehr freundlich :)
Positiv: Maureen was very efficient (and nice)! Check in was speedy but professional. She even gave me a quick run through of features/buttons on my car (as a NYer, I don't drive that often and having driven Hondas for most of my life, it took me a little while to figure out where everything was on my rental Chevy.)Negativ: This National is located in a hotel, and the check in/check out desk was a little hard to find. I ended up following signage up to the 8th floor parking deck at first. Luckily, I ran into Maureen on the way and she brought me back to the desk (down a hallway to the left of the lobby).
Other issue was getting the car out of the deck. The deck is a paid parking deck that services the hotel as well, and apparently they don't have a system in place for handling the rental cars. When driving out, deck attendants told me I should have grabbed a ticket at the deck first, checked out my car, and THEN paid for parking on the way out?!? Made no sense, and I had to wait at the gate for 5 minutes while they verified my information.