Mietwagen in Jersey City

Negativ: Customer service was lacking. Energy was low in the office. The employees were stressed about the computer system. The car wasn’t ready to go when I got there.

This is a joke

Positiv: There was nothing

Negativ: I reserved a vehicle online, the reservation confirmed the vehicle was at the location I needed so I thought OK everything is going work out. I called the budget location that I was going to be picking the vehicle up from that’s were things took a turn. The guy could barely speak English the vehicle that I reserved was not there. And it was not going to be there for three or four days. I could get no clear answers. The guy basically said that he cannot help me even though had a reservation. Huh... great So I called Avis, quick easy everything worked out I would recommend renting from Avis if you are ever in New Jerse.

Negativ: I was charge $25 in Boston for returning the car earlier ?!?!?!? I will be disputing this charge as soon as I'm back in Jersey City. I made reservation to pick up the car around 9:00 am and to return next day around 4:00 am and that exactly when I return the car. I was told that because reservation was made for a full day by the Budget office in Jersey City from 11:00 am(when I came to pick up the car) till 11:00am there is a fee for returning CAR EARLY - I have never experience to be charged because I return a car earlier. The funny thing is that I repeated 3 times in Jersey City office that I would be returning the car by 4:00 and don't need till 11:00 am and they repeated 3 times that this was just formality and I could return the car whenever I wish to.

Negativ: The car was much smaller than what I had reserved online.

poor job

Positiv: b

Negativ: I did ask for a rental from ewr to Wikes-Barre,pa, I endet to get from jersycity budget office***? to avp, as I got in to the office of Budget , they told me the prise is about $60 more even the new ark is closer than jersy city? *** as I received the confirmation pf my request ( EWR-Wijkes -Barre) Ithought the address of budget is only for the street address

No cars available - they refused to give me a bigg

Negativ: I turned up - no compact car like I'd reserved. Plenty of minivans there - they refused to give me one. I phoned customer service of Budget to see if they could help - the representative refused to help, said "I don't care", and ended the call. So - no car. Now I have to write to Budget to get my money back for the insurance I paid for the rental