Reisebeschränkungen
Die Vereinigten Staaten haben die Einreise aller Ausländer eingeschränkt, die in den letzten 14 Tagen in China, Iran, im Europäischen Schengen-Raum, Vereinigten Königreich, Irland und Brasilien waren.
Mehr erfahren
Neueste Bewertungen
- Alle Bewertungen
- Positiv
- Neutral
- Negativ
-
10,0
Positiv: quick pickup and drop off, easy to navigate to and from rental location
Negativ: none- met my expectations
Bewertung von
-
10,0
Positiv: All good
Negativ: All good
Bewertung von
-
8,0
Positiv: Polite staff Quick and efficient Easy drop off
Negativ: Rented Ford Expedition or similar Got a Nissan Armada I’ve rented a few Nissan now and it’s not the same quality
Bewertung von
-
4,0
Positiv: Staff member (Ashley) in Fort Myers did not have the correct information for my rental, which resulted in a $40 additional charge. I am not sure if the issue was with Alamo or the third party source but I was charged $40 more than originally quotes ($159 was charged). Additionally, Ashley incorrectly stated to me that my insurance via my credit card (which covers rental cars) was not accepted by Alamo. I have had to file a claim with Alamo on this specific insurance not even 2 months ago, so unless the policy has changed, this was incorrect. Additionally, she stated on 4 separate occasions that I am assuming all liability and will pay the full amount. I understand this, and of course have rented multiple times under the same circumstances and signed the rental contract to this effect. Ashley was overall not helpful, charged me more, stated incorrect facts and continued to state that I would be responsible for damages when I had already acknowledged that issue - it bordered on harassing. I then went to the garage to get my truck and started to do a walk around. The Alamo representative stated "oh the truck is fine", and I told him that I would be review anyway. Of course, I noted various scratches, 3 dents, a cigarette hole in the drivers side seat, and significant damage to the entrance of the bed of the truck. I took photos and also told the attendant upon leaving the garage, however no Alamo representative should tell a renter that the vehicle is fine when they don't know that to be true. Extremely disappointed with the service received in the Fort Myers airport from Alamo.
Negativ: Customer service at the Fort Myers airport in general needs significant improvement.
Bewertung von
-
10,0
Negativ: The only thing that could have been better is not hearing the long speech and sales pitch about buying their insurance coverage. I have insurance already and it slowed down the long line. Otherwise, it was a very smooth, good experience.
Bewertung von
-
8,4
Positiv: Staff was very friendly and pick up and drop was simple.
Negativ: Cleaned and prepared the car better. Dirty inside window, sprayed but not wiped so liquid streaks, the wind shield washer was empty.
Bewertung von
-
6,0
Positiv: Easy pickup and drop-off. But I experienced some age/sexism upon picking up the car. The salesperson assisting me gave me a very, very lengthy monologue about extra insurance and all the things that could go wrong. I was asked many questions about my insurance, repeatedly. None of the older men in line before me got asked these questions. I have a perfect driving record, and was definitely profiled. Very disappointing.
Negativ: The USB and phone connection in the car glitched out every few minutes. The brakes weren't smooth at all, and the car was fairly dirty. In times of Covid-19, this was disappointing.
Bewertung von
-
2,0
Positiv: Could not use because Covid 19
Negativ: Refund my cost or give me credit for future use
Bewertung von
-
6,4
Positiv: drop was easy and fast.
Negativ: clean the car better. there is corona out there
Bewertung von
-
9,6
Positiv: Pickup and drop off were good. Didn't have the car category we had reserved so we were upgraded. Staff were pleasant.
Negativ: The only issue we had was that the low tire warning came on right away. After buying a pressure gauge and checking the tires, all of them were low. Filled the tires to specs. Otherwise the car was great.
Bewertung von
-
9,2
Positiv: The star were friendly and helpful, especially when returning the car, which was easy and fast. Very helpful young man, helped us with our luggage, and was patient.
Negativ: The car - a Cadillac was a beautiful ride. The main problem was the lack of instruction regarding both the GPS and the many mysterious buttons - no manual to help us. Also no mileometer, which makes it very hard to judge distances when given instructions i.e. 'Turn left in two miles' for example. we had ordered a smaller and simpler car, but when we arrived (already dark) the only available car with a GPS was the Cadillac - far more luxurious than we needed (& expensive). Not easy for two ladies in their eighties to learn, not knowing the area.
Bewertung von
-
9,2
Positiv: Yes and yes!
Negativ: Price.
Bewertung von
-
10,0
Positiv: quick pickup and drop off, easy to navigate to and from rental location
Negativ: none- met my expectations
Bewertung von
-
10,0
Positiv: All good
Negativ: All good
Bewertung von
-
10,0
Negativ: The only thing that could have been better is not hearing the long speech and sales pitch about buying their insurance coverage. I have insurance already and it slowed down the long line. Otherwise, it was a very smooth, good experience.
Bewertung von
-
9,6
Positiv: Pickup and drop off were good. Didn't have the car category we had reserved so we were upgraded. Staff were pleasant.
Negativ: The only issue we had was that the low tire warning came on right away. After buying a pressure gauge and checking the tires, all of them were low. Filled the tires to specs. Otherwise the car was great.
Bewertung von
-
9,2
Positiv: The star were friendly and helpful, especially when returning the car, which was easy and fast. Very helpful young man, helped us with our luggage, and was patient.
Negativ: The car - a Cadillac was a beautiful ride. The main problem was the lack of instruction regarding both the GPS and the many mysterious buttons - no manual to help us. Also no mileometer, which makes it very hard to judge distances when given instructions i.e. 'Turn left in two miles' for example. we had ordered a smaller and simpler car, but when we arrived (already dark) the only available car with a GPS was the Cadillac - far more luxurious than we needed (& expensive). Not easy for two ladies in their eighties to learn, not knowing the area.
Bewertung von
-
9,2
Positiv: Yes and yes!
Negativ: Price.
Bewertung von
-
8,0
Positiv: Polite staff Quick and efficient Easy drop off
Negativ: Rented Ford Expedition or similar Got a Nissan Armada I’ve rented a few Nissan now and it’s not the same quality
Bewertung von
-
8,4
Positiv: Staff was very friendly and pick up and drop was simple.
Negativ: Cleaned and prepared the car better. Dirty inside window, sprayed but not wiped so liquid streaks, the wind shield washer was empty.
Bewertung von
-
4,0
Positiv: Staff member (Ashley) in Fort Myers did not have the correct information for my rental, which resulted in a $40 additional charge. I am not sure if the issue was with Alamo or the third party source but I was charged $40 more than originally quotes ($159 was charged). Additionally, Ashley incorrectly stated to me that my insurance via my credit card (which covers rental cars) was not accepted by Alamo. I have had to file a claim with Alamo on this specific insurance not even 2 months ago, so unless the policy has changed, this was incorrect. Additionally, she stated on 4 separate occasions that I am assuming all liability and will pay the full amount. I understand this, and of course have rented multiple times under the same circumstances and signed the rental contract to this effect. Ashley was overall not helpful, charged me more, stated incorrect facts and continued to state that I would be responsible for damages when I had already acknowledged that issue - it bordered on harassing. I then went to the garage to get my truck and started to do a walk around. The Alamo representative stated "oh the truck is fine", and I told him that I would be review anyway. Of course, I noted various scratches, 3 dents, a cigarette hole in the drivers side seat, and significant damage to the entrance of the bed of the truck. I took photos and also told the attendant upon leaving the garage, however no Alamo representative should tell a renter that the vehicle is fine when they don't know that to be true. Extremely disappointed with the service received in the Fort Myers airport from Alamo.
Negativ: Customer service at the Fort Myers airport in general needs significant improvement.
Bewertung von
-
6,0
Positiv: Easy pickup and drop-off. But I experienced some age/sexism upon picking up the car. The salesperson assisting me gave me a very, very lengthy monologue about extra insurance and all the things that could go wrong. I was asked many questions about my insurance, repeatedly. None of the older men in line before me got asked these questions. I have a perfect driving record, and was definitely profiled. Very disappointing.
Negativ: The USB and phone connection in the car glitched out every few minutes. The brakes weren't smooth at all, and the car was fairly dirty. In times of Covid-19, this was disappointing.
Bewertung von
-
2,0
Positiv: Could not use because Covid 19
Negativ: Refund my cost or give me credit for future use
Bewertung von
-
6,4
Positiv: drop was easy and fast.
Negativ: clean the car better. there is corona out there
Bewertung von
