Mietwagen in Florenz

Negativ: Upon returning the car in good condition, we were hit with 270 euros in unexpected charges, including 150 euros for a collision damage waiver we expressly declined at the outset. The rental itself was only 158 euros so that alone doubled the price. Enterprise said they had no ability to review the charges—they appear to have just licensed their name to a local company. Do not rent from here or expect that the Enterprise name means any kind of quality or accountability.

Always naaty suprises

Positiv: Car was great, newish with good features and very clean.

Negativ: Whenever I rent a car I go in ready to have a battle over extra charges. How ever much research I do I know that when I go to pick it up there will be some sort of extra charge. On this occasion there was 2! Deluxe damage waiver cover, to avoid the ludicrously high excess €1800!!! In the event the car gets damaged. Thia cover cost almost as much as the car hire itself, I wasn't offered any options for level of cover, but I'm assuming as this was referred to as deluxe on my receipt there may have been other cheaper options that may have suited my needs, but no one mentioned these to me. Then secondly a €20 charge if I wanted to return the vehicle at 10pm ( as had been stated on my initial hire request that was quoted on - as there was a charge for returning the vehicle outside of normal working hours. I hate hate hate renting Cara, and it is because there are always hidden charges sold to me out of fear. An awfully customer experience, and as soon as a provider offers clear pricing up front with no surprise charges they will get my custom every time! Based on my previous experience with enterprise I don't expect any response to this feedback. Your adverts in the UK state, UK car hire with US customer expeeience. Well you live up to that in some respects; the US are masters of the extra hidden charges!!

Negativ: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.

Non transparent costs

Negativ: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.

Negativ: Windows were filthy, both inside and outside.

Worst check in experience

Negativ: It took us almost an hour to pick up our rental, even though we had booked in advance and were only the 2nd people in line when we arrived. The Florence Italy airport enterprise desk was the most inefficient check in I've ever experienced