Mietwagen in Florenz

Positiv: Car was nice and spacious. Drop off in Rome was easy.

Negativ: Car was not ready at scheduled pickup time. Hertz staff in Florence was not helpful.

Negativ: 3 hour wait at the Florence Hertz office due to system crash. since this was a 1 day tour, in practice, this ruined my day.

Positiv: The pickup process went smoothly and the car was in good condition

Negativ: I was a couple hours late returning my car to Vicenza (their office was closed), and am being charged for a full extra day. I would understand a modest late charge, but to charge a full extra day for a couple hours seems punitive and unfair. The employees I spoke with about this lacked empathy.

Negativ: One hour and a half later of the reservation time I was picking the car up...very slow service. In the other hand, no damage on the car in the initial papers but in the pick up, the logo was missing... I am afraid they will charge me later... They have no control of damage

Terrible experience

Negativ: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.

very very long wait at the Firenze office

Positiv: friendly and detailed service when it was our turn

Negativ: very long line out the door into the street, cramped environment for waiting. We had no idea there was a machine inside to take a number (because there was no indication and no staff providing direction to people waiting outside) so we wasted some time in the queue before getting a number.