Mietwagen in Stuttgart

Positiv: The staff at Stuttgart airport were rude. I left my phone with my confirmation email and license on the plane. The customer service person was not happy that there was extra work changing my details over to my partners and searching for my booking. I found this very unprofessional and unsympathetic.

Negativ: Absolutely terrible experience - the office was completely closed both when I picked up and dropped off, even though it was within office hours. I had to ask the representatives at the Hertz and Sixt counter, who told me that apparently the Budget representative had gotten sick and left early and closed the counter...this was the case apparently both when I picked up and dropped off. I called customer service, and they were completely unhelpful and said that they couldn't do anything to help me. The other car rental agencies had no cars available. I had to go all the way to the airport to pick up a car. For the drop-off, there were also NO signs anywhere. Again, I had to call customer service, who had no idea where the drop off was. Finally, I parked the car and had to ask the Hertz rep again for help on where to find the car drop off location. Overall, I had a truly, truly terrible experience. If you value your time and sanity, do NOT rent from this location. This was an absolutely horrendous experience.

No car when I arrived. Kayak and Budget messed up.

Positiv: Price was good

Negativ: Had printed confirmation and email that car was to be picked up at stuttgart central station. Got there and they had no car for me and Budget system showed reservation was at a different station somehow. I had to take subway and walk there as they had no drivers that could bring car or take me there. The delay caused me to miss a tour.

Kein Auto als ich ankam. Kajak und Budget durcheinander.

Positiv: Der Preis war gut

Negativ: Ich hatte die Bestätigung und E-Mail ausgedruckt, dass das Auto am Stuttgart Hauptbahnhof abgeholt werden sollte. Ich kam dort an und sie hatten kein Auto für mich und das Budget System zeigte, dass die Reservierung irgendwie an einer anderen Station war. Ich musste die U-Bahn nehmen und dorthin gehen, da sie keine Fahrer hatten, die ein Auto mitbringen oder mich dorthin bringen konnten. Die Verzögerung hat mich dazu gebracht, eine Tour zu verpassen.