Negativ: Price was not communicated clearly up front
Negativ: Der Preis war nicht so klar kommuniziert bis vor
Positiv: Good customer service-- I was late to pick up the car and they were very accommodating.Negativ: The tires were low on air when I got the car.
Not the best dealPositiv: Easy pick up/drop off. Nice, clean, new vehicle.Negativ: We paid twice for insurance. Dollar should indicate that they require separate insurance. We took Allianz (offered at booking) then had to pay again at pick up. Very disappointing.
Positiv: It was easy to get the car and return it after hours.Negativ: Insurance rate was too high
No insurance cost in quoteNegativ: There was no insurance cost included in the quote. I never saw a rental car quote without insurance included in the package. Also this is misleading information as it is forbidden by law to hire a car without insurance. Price ended up being more than twice what was quoted. I would have selected a different car if I had all the information that I needed to make the right choice.
Positiv: Es war einfach, die Auto und zurück nach Stunden.Negativ: Versicherung der Preis war zu hoch
Pleasant Experience Positiv: Great service, got upgraded to a bigger and new car.Negativ: None
Angenehme ErfahrungPositiv: Super Service, bekamen wir ein kostenloses Upgrade zu einem größeren und neues Auto.Negativ: Keiner
Positiv: The car was clean. Negativ: The representative absolutely refused to let us have the car unless we took insurance that cost more than the rental price. She said per Thrifty policy CDW and other extras could not be waived without a coverage certification from our credit card company RELATING TO THIS SPECIFIC RENTAL (by date and location -- credit card contract which clearly explained coverage was not good enough). This was not mentioned when making the reservation so of course we didn't have it. And by that point we were at this remote location without other transportation during the holiday season.