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10,0
Positiv: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Negativ: They are doing everything right, keep it up.
Bewertung von
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9,2
Positiv: Yes, the staff was friendly, helpful and accommodating.
Negativ: The van had debris in the back. Requested it be washed but it was not washed.
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10,0
Positiv: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Negativ: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
Bewertung von
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4,0
Positiv: The staff was warm
Negativ: Staff could be more knowledgeable. As of 9/22 citi pulled rental car protection on all their credit cards, but the agent did not know and still let me use my citi card and without getting the minimum insurance. One is illegal to drive without insurance!
Bewertung von
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10,0
Positiv: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Negativ: Could use a better pedestrian entrance for anyone arriving by public transportation.
Bewertung von
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9,2
Positiv: Very helpful staff.
Negativ: Accept debit credit cards
Bewertung von
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7,6
Positiv: Pickup and Drop-off were super easy.
Negativ: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
Bewertung von
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6,8
Positiv: Staff was generally great. The problem was more enterprise fine print/details.
Negativ: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
Bewertung von
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9,6
Great rental!
Positiv: Everything was great — customer service; the car; the ride.
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10,0
Positiv: Very new and clean car. The customer service was excellent when I needed to extend my rental.
Bewertung von
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10,0
Speedy excellence
Positiv: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Negativ: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
Bewertung von
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10,0
Positiv: Very easy though LGA construction was a challenge
Bewertung von
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10,0
Positiv: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Negativ: They are doing everything right, keep it up.
Bewertung von
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9,2
Positiv: Yes, the staff was friendly, helpful and accommodating.
Negativ: The van had debris in the back. Requested it be washed but it was not washed.
Bewertung von
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10,0
Positiv: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Negativ: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
Bewertung von
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10,0
Positiv: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Negativ: Could use a better pedestrian entrance for anyone arriving by public transportation.
Bewertung von
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9,2
Positiv: Very helpful staff.
Negativ: Accept debit credit cards
Bewertung von
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9,6
Great rental!
Positiv: Everything was great — customer service; the car; the ride.
Bewertung von
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10,0
Positiv: Very new and clean car. The customer service was excellent when I needed to extend my rental.
Bewertung von
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10,0
Speedy excellence
Positiv: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Negativ: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
Bewertung von
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10,0
Positiv: Very easy though LGA construction was a challenge
Bewertung von
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7,6
Positiv: Pickup and Drop-off were super easy.
Negativ: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
Bewertung von
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6,8
Positiv: Staff was generally great. The problem was more enterprise fine print/details.
Negativ: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
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