Mietwagen am Flughafen Newark

Positiv: The car was clean

Negativ: Customer service

Positiv: The drop off was great. Service in Atlanta was very fast and contactless. The rental hold money was returned quickly following drop off. The car ran fine.

Negativ: The car was not very clean either inside or outside upon pickup. The car was not available at the pick up time and I had to wait about 45 minutes to an hour for a vehicle to arrive that I could use. The person checking me in was not forthcoming about the amount Alamo was going to charge my card which caused unnecessary confusion during pickup. I have used Alamo before and did not have any problems when renting in other states so my family will likely rent from them again in the future. Maybe it was the ERW airport having an off day.

Positiv: Staff was helpful

Negativ: Car was not cleaned Car equipment malfunctioned

Positiv: Nothing at all. The wait for 6 customers to be served, myself included, was over 30 minutes. When I finally got the rental processed, and went outside to get the car, we discovered from the 15 or so customers waiting for their cars told us Alamo had run out of cars, and the Enterprise sister rental business had run out, too. Only one person was proctoring the distribution of cars; it was chaos, and people were beginning to lose their tempers.

Negativ: Everything. Just CARE. If management is aware of a pending Labor Day weekend rental crisis/shortage, it should respond appropriately. But typical of American big business practices, it goes very, very short with actual service because it COSTS, and they are ALWAYS about cutting their own costs. On top of that, two charges appeared on my final bill - one of them expensive: "Recovered Concession fee, @ 17.95 per day". That fee was never described by the agent at pickup, nor by the agent at drop-off. This was absolutely and unequivocally the worst rental experience ever in my 40 driving years. I will NEVER rent from Alamo again. Further I will warn all friends and strangers willing to listen that you are an enterprise never to be patronized, and to be avoided like the plague. But I know this will fall on deaf ears and cloudy, blind eyes. You will focus on all the EXCELLENTS, (8-10), and ignore this completely. You will not change policy, nor check out what went wrong, because from top-to-bottom management really, really just doesn't care. If it did, it would be evident from the way they setup business, as well as conduct it. I'm spending the time to write this only because... well..., I DO care. If it were my business, I would run it entirely different.