Mietwagen in Newark

Positiv: Took over half hour at counter as agent was incompetent. I was next in line . Agent at counter twice tried to give me a giant SUV instead of the compact I ordered. Luckily I was able to get someone in the parking area that switched me to a smaller vehicle.

Negativ: Better customer service, faster check in and better attitude

Positiv: Nothing....There was no one at the counter when I arrived at Newark Airport to pick up the car. After about a 30 minute wait, someone from Budget finally took care of me. When I got to my destination in NJ I noticed that the paperwork ended my reservation on 7/8, not 7/16 as stated on my confirmat

Negativ: ion. I called and was told that the max. rental that Payless can do is 30 days and that if I wanted to extend to 7/16 that I would have to return to the airport and pay whatever the rate was at that time. Disgusted, I returned the car on 6/18 and was charged a higher rate than my confirmation.

Positiv: Car was decently clean

Negativ: When we walked to the bay to find our car someone else was driving away with the car we were supposed to take. We went in to wait in line again for another car. When we returned the car there was no one to receive us, no clear indication of where to go, and no one at the indoor counter.

Positiv: They didn’t have cars only pick up trucks available

Negativ: If they had a car

Challenging rental experience

Positiv: I liked the initial prices offer although I ended up being charged 20% more than estimated cost. Overall it would have been cheaper to go with another rental company

Negativ: Serious lack of phone customer service for car issues. The paneling of the car popped out as we arrived to our destination and the washer fluid alert came on. We added more fluid, then the tire pressure light came on every few days and more air was added. As we attempted to resolved issues customer service was challenging. In addition, Car rental was prepared by another rental that explained charges incorrectly. In the end the charges were 20% more than what was estimated during my booking process. I would have been better off going with another company. I do not recommend this company in the future as it has been and continues to be a frustrating experience.

Negativ: Car had to be replaced after finalizing paperwork, and all luggage was loaded. Wasted alot of time and energy.