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2,0
Positiv: Nothing at all. The wait for 6 customers to be served, myself included, was over 30 minutes. When I finally got the rental processed, and went outside to get the car, we discovered from the 15 or so customers waiting for their cars told us Alamo had run out of cars, and the Enterprise sister rental business had run out, too. Only one person was proctoring the distribution of cars; it was chaos, and people were beginning to lose their tempers.
Negativ: Everything. Just CARE. If management is aware of a pending Labor Day weekend rental crisis/shortage, it should respond appropriately. But typical of American big business practices, it goes very, very short with actual service because it COSTS, and they are ALWAYS about cutting their own costs. On top of that, two charges appeared on my final bill - one of them expensive: "Recovered Concession fee, @ 17.95 per day". That fee was never described by the agent at pickup, nor by the agent at drop-off. This was absolutely and unequivocally the worst rental experience ever in my 40 driving years. I will NEVER rent from Alamo again. Further I will warn all friends and strangers willing to listen that you are an enterprise never to be patronized, and to be avoided like the plague. But I know this will fall on deaf ears and cloudy, blind eyes. You will focus on all the EXCELLENTS, (8-10), and ignore this completely. You will not change policy, nor check out what went wrong, because from top-to-bottom management really, really just doesn't care. If it did, it would be evident from the way they setup business, as well as conduct it. I'm spending the time to write this only because... well..., I DO care. If it were my business, I would run it entirely different.
Bewertung von
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7,6
Positiv: i like the speed and ease of return
Negativ: The pick up. It took 30 minutes to get out of the parking lot because there was only one person stopping every vehicle and checking the keys (never had that one done before). Way too long.
Bewertung von
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8,0
Positiv: Yes
Negativ: Nothing
Bewertung von
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8,0
Positiv: easy drop off
Negativ: was pressured into buying insurance even though my credit card covered it
Bewertung von
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8,0
Positiv: Everything in the car worked, EZPass on hand.
Negativ: Interior odors ,
Bewertung von
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2,0
Positiv: There was no car rental for Alamo at Newark. It was Enterprise and it was cancelled right after it was made as I requested a different airport pickup and for reason the system routes me to Newark instead of LGA. Do not charge me for that rental as it was cancelled and I have the cancellation email.
Negativ: Having the car at the correct airport.
Bewertung von
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3,6
Positiv: The shuttle told me to get off and get on the bus. It’s not really that big of a deal but it’s pretty pathetic that the employees can’t do a simple job. The only reason I got off is because I didn’t want to argue with the driver.
Negativ: The employee could’ve just done his job and dropped me off at the terminal.
Bewertung von
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5,6
Positiv: Car was nice.
Negativ: Car was not ready when we got there, took 40 min to get the car.
Bewertung von
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2,0
Positiv: Nothing
Negativ: There were NO cars available. The manager wasn't wearing a mask at all and later made sexist comments towards my wife. We will literally never come back or use Alamo again.
Bewertung von
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6,8
Positiv: took an hour of standing in line to pick up the car I'd reserved a week earlier. @Alamo take note from the 21st century. Silvercar Zipcar etc. I should be able to walk into a parking garage, open an app, and the car that's mine should beep. You're still stuck in 1960.
Bewertung von
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4,8
Positiv: The staff was not very helpful. They tried ot bar me from renting because of something really stupid. It all worked out but it wasted a ton of time. They also said the car had EZ pass, but it didn't, and i was driving very far, so that was very annoying.
Negativ: The pick up could have been smooth and the car could have had EZ pass like they said.
Bewertung von
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5,2
Positiv: Professional services
Negativ: I got charged twice :(
Bewertung von
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7,6
Positiv: i like the speed and ease of return
Negativ: The pick up. It took 30 minutes to get out of the parking lot because there was only one person stopping every vehicle and checking the keys (never had that one done before). Way too long.
Bewertung von
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8,0
Positiv: Yes
Negativ: Nothing
Bewertung von
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8,0
Positiv: easy drop off
Negativ: was pressured into buying insurance even though my credit card covered it
Bewertung von
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8,0
Positiv: Everything in the car worked, EZPass on hand.
Negativ: Interior odors ,
Bewertung von
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6,8
Positiv: took an hour of standing in line to pick up the car I'd reserved a week earlier. @Alamo take note from the 21st century. Silvercar Zipcar etc. I should be able to walk into a parking garage, open an app, and the car that's mine should beep. You're still stuck in 1960.
Bewertung von
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2,0
Positiv: Nothing at all. The wait for 6 customers to be served, myself included, was over 30 minutes. When I finally got the rental processed, and went outside to get the car, we discovered from the 15 or so customers waiting for their cars told us Alamo had run out of cars, and the Enterprise sister rental business had run out, too. Only one person was proctoring the distribution of cars; it was chaos, and people were beginning to lose their tempers.
Negativ: Everything. Just CARE. If management is aware of a pending Labor Day weekend rental crisis/shortage, it should respond appropriately. But typical of American big business practices, it goes very, very short with actual service because it COSTS, and they are ALWAYS about cutting their own costs. On top of that, two charges appeared on my final bill - one of them expensive: "Recovered Concession fee, @ 17.95 per day". That fee was never described by the agent at pickup, nor by the agent at drop-off. This was absolutely and unequivocally the worst rental experience ever in my 40 driving years. I will NEVER rent from Alamo again. Further I will warn all friends and strangers willing to listen that you are an enterprise never to be patronized, and to be avoided like the plague. But I know this will fall on deaf ears and cloudy, blind eyes. You will focus on all the EXCELLENTS, (8-10), and ignore this completely. You will not change policy, nor check out what went wrong, because from top-to-bottom management really, really just doesn't care. If it did, it would be evident from the way they setup business, as well as conduct it. I'm spending the time to write this only because... well..., I DO care. If it were my business, I would run it entirely different.
Bewertung von
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2,0
Positiv: There was no car rental for Alamo at Newark. It was Enterprise and it was cancelled right after it was made as I requested a different airport pickup and for reason the system routes me to Newark instead of LGA. Do not charge me for that rental as it was cancelled and I have the cancellation email.
Negativ: Having the car at the correct airport.
Bewertung von
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3,6
Positiv: The shuttle told me to get off and get on the bus. It’s not really that big of a deal but it’s pretty pathetic that the employees can’t do a simple job. The only reason I got off is because I didn’t want to argue with the driver.
Negativ: The employee could’ve just done his job and dropped me off at the terminal.
Bewertung von
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5,6
Positiv: Car was nice.
Negativ: Car was not ready when we got there, took 40 min to get the car.
Bewertung von
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2,0
Positiv: Nothing
Negativ: There were NO cars available. The manager wasn't wearing a mask at all and later made sexist comments towards my wife. We will literally never come back or use Alamo again.
Bewertung von
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4,8
Positiv: The staff was not very helpful. They tried ot bar me from renting because of something really stupid. It all worked out but it wasted a ton of time. They also said the car had EZ pass, but it didn't, and i was driving very far, so that was very annoying.
Negativ: The pick up could have been smooth and the car could have had EZ pass like they said.
Bewertung von
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5,2
Positiv: Professional services
Negativ: I got charged twice :(
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