Mietwagen in Cagliari

Rented a large SUV, gave me a station wagon

Positiv: The first clerk that helped me was very kind and apologetic for the problem with the car category. Both cars were in very good conditions.

Negativ: They didn't have large SUVs, nor any SUV, available for me, despite I booked weeks in advance. They gave me a brand new station wagon, which was a lower category, a smaller car and forced me to postpone the part of my trip that included some dusty roads. I had to go back two days later to swap the car for a mid-sized SUV, which was still insufficient to hold 5 of us + luggage, despite I paid for that. The clerk for the swap didn't even apologize for the inconvenience, and dismissed my complaints as I "booked online" and therefore they are not responsible if the car category is not available.