Mietwagen in Bilbao

Negativ: First car a/c was broken. Had a hard time contacting them, finally got a replacement— which had a tire with a slow leak.

Positiv: Car

Negativ: Charge extra 60€ due to the flight delay of 1 hour, even after my call from the Flight's origin... Is not a good value for money

Disaster

Positiv: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service

Negativ: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.

Terrible RIP OFF in Spain Bilbao

Positiv: car was new

Negativ: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints

Be prepared to pay double

Positiv: The car was nice and clean.

Negativ: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.

Negativ: Das erste Auto A/C war kaputt. Hatte es schwer, sie zu kontaktieren, bekam schließlich einen Ersatz - der einen Reifen mit einem langsamen Leck hatte.