Mietwagen in Frankfurt am Main

Negativ: Attempting to locate the parking spot of your rental at Frankfurt Airport is very difficult. The numbering system is not explained to the renter by the Budget representative. Without the assistance of a garage employed that we fortunately encountered, we would never have located the vehicle. Budget was no help whatsoever.

Bait and Switch

Positiv: No positives here.

Negativ: Specifically reserved a Mercedes sedan with a trunk. Similar models listed were Mercedes, Audi, Volvo. Smug guy at the counter says no — he as a Sokda,, or i could pay to upgrade. Skoda s a Chech made car, owned by VW. He says its nice and has a trunk. So after allowing 1/2 mi. We get to the car and its a station wagon. Too exhausted to go back and demand something else. Drives like a boat and underpowered for its size. Not exaggerating the GPS is less than 50% accurate and costs us over an hour off track on one leg, and sent us to the wrong place over and over. Its a joke — but not that funny. Flight arrived on time — took over 1.5 hours to get the car rented and out of the parking lot. Excruciating. Car was parked in terminal 1 and we arrived in terminal 2. So you get to ride the bus and walk and a walk. Finally, take pictures of the damage. They do not go over the car with you and are sticklers on the drops off. Our car was damaged under the front fender — good thing I had pics, because the drop off attendant challenged me. My date stamped iPone shots probably saved me $1K. From the start, if I had not been on an overnight flight and in the US, I would have demanded to see a manager and get this right. But, I was trusting and tired and paid the price of a bad vehicle on the entire trip.

Charging for a WiFi device we returned

Positiv: Convenient to airport Nice counter experience. Van was fine.

Negativ: Poor customer service and communication issues on WIFI. TBH not very helpful or remotely interested in resolving the issue.

Poor Customer Service and Hidden Charges

Positiv: The vehicle was spacious and clean.

Negativ: Many hidden charges including additional airport fees; additional insurance charges that were originally declined. No written agreements or other documentation provided when picking up vehicle. Poor customer service. I would advise to avoid this rental location.

Failed booking

Positiv: Counter agent was very attentive

Negativ: Booked a car + insurance (Allianz) budget didn't accept my booking neither insurance. Have to buy an extra insurance direct with budget. Offered a bigger car but didn't get tell it was a 3 days minimum rental and the rental price was higher than the one stated on kayak website.

Not even available to get a car

Positiv: None

Negativ: They said the car could not be ready by the pickup time that I booked. Now I have to find for a full refund because they charge 50 euros if the reservation is canceled within 24 hours from pickup time. What a horrible experience.