Mietwagen in Vancouver

Positiv: The pick up and drop off was okey . The car was nice too , although it had not been washed too well.

Negativ: I rented a car from ACE Rent a Car in Vancouver , BC in late September 2019. I had made arrangements to keep the car 5 days and was quoted a certain price for that time period. Then I decided to keep the car one more week . I called the agency where I had picked up the car and asked how much extra that week would be. The agent quoted a price and made me understand that this would be the total price for the rental for both the original and the additional period of time I was renting. When I went to drop off the car , she charged the full amount and said that the original amount and deposit would be returned. Well this never happened. This car rental ended up costing me an outrageous amount. I tried to talk to somebody at that company's call center to see if they would help me, but they just kept redirecting me to this same , shady agent . Unfortunately I can't recommend this car rental company.

Negativ: Finnaly I did not rent the card due to they asked an additional insurance policy.

Positiv: Good car, nice to drive, loads of space and great technology.

Negativ: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.

Positiv: Inside of the car was clean But no car navigation and couldn’t connect music and Bluetooth

Negativ: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.

Stressful

Negativ: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.

Worst Renting Experience

Negativ: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!