Mietwagen in Vancouver

Positiv: Car was comfortable.

Negativ: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.

Negativ: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.

Not as expected

Positiv: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Negativ: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Good cars but this location is understaffed

Positiv: The car was clean

Negativ: No signs to the south terminal location and once there there is no one at the kiosk. It took me a while to understand there is a dropbox and where to park the car. Better directions would have been appreciated

Gute Autos, aber diese Lage ist unterbesetzt

Positiv: Das Auto war sauber

Negativ: Keine Schilder zur südlichen Endstation und einmal gibt es am Kiosk niemanden. Ich brauchte eine Weile, um zu verstehen, dass es eine Dropbox gibt und wo man das Auto parken kann. Bessere Wegbeschreibungen hätten wir gerne gesehen