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2,0
Negativ: I called to inform I was delayed for pickup. Phone was not answered. At pick up I was told the car was gone. I got a downgrade. Without the suv had to skip the desert trip. Still paid the high rate
Bewertung von
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2,0
Negativ: We made a booking but when we arrived there was no rental car available. So we lost time and money and it the end we never got a car. Bad experience with kayak and Dollar
Bewertung von
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8,8
Battery went dead
Positiv: After the maitenance finally arrived (we met on half way), the replacement was quick and they offered a free ride where we needed after dropoff as a favor
Negativ: The way of communication and speed of the problem solving. I took us more 20min of repeated phonecalls for almost 50 dollars!
Bewertung von
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2,8
The rental agency was unhelpful and overcharged te
Negativ: We found our car vandalised in the morning (the side-mirror was broken off & there was a dent on the side of the car (with a clear footprint)). Hence, we immediately went to the agency, where the staff charged us with insane sum for the side-mirror of the old Renault - over $250. Being insured, we have asked for the invoice & help with the police report, but the staff of the agency were absolutely unhelpful. First, they have tried to convince us that the insurance would be able to reimburse us, since there is no third party. Then they said the same about the police report. In the end, it all seemed as they have damaged the car themselves in order to get extra money from unknowing tourists. I would absolutely not recommend this car rental. BE CAREFUL!
Bewertung von
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6,8
Negativ: Expensive insurance
Bewertung von
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2,0
Negativ: Ich rief an, um zu informieren, dass ich mit der Abholung verspätet war. Telefon wurde nicht entgegengenommen. Bei der Abholung wurde mir gesagt, dass das Auto weg war. Ich habe einen Downgrade erhalten. Ohne den suv musste die Wüstenfahrt ausgelassen werden. Zahlte noch den hohen Satz
Bewertung von
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8,8
Batterie ist leer
Positiv: Nachdem die Dienstangelegenheit endlich angekommen war (wir trafen uns auf halbem Weg), war der Ersatz schnell und sie boten eine kostenlose Fahrt an, wo wir nach dem Abtriff als gefallen brauchten
Negativ: Die Art der Kommunikation und die Geschwindigkeit der Problemlösung. Ich habe uns 20 Minuten lang wiederholt für fast 50 Dollar telefonische Anrufe genommen!
Bewertung von
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6,8
Negativ: Teuer Versicherung
Bewertung von
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8,8
Battery went dead
Positiv: After the maitenance finally arrived (we met on half way), the replacement was quick and they offered a free ride where we needed after dropoff as a favor
Negativ: The way of communication and speed of the problem solving. I took us more 20min of repeated phonecalls for almost 50 dollars!
Bewertung von
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8,8
Batterie ist leer
Positiv: Nachdem die Dienstangelegenheit endlich angekommen war (wir trafen uns auf halbem Weg), war der Ersatz schnell und sie boten eine kostenlose Fahrt an, wo wir nach dem Abtriff als gefallen brauchten
Negativ: Die Art der Kommunikation und die Geschwindigkeit der Problemlösung. Ich habe uns 20 Minuten lang wiederholt für fast 50 Dollar telefonische Anrufe genommen!
Bewertung von
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2,0
Negativ: I called to inform I was delayed for pickup. Phone was not answered. At pick up I was told the car was gone. I got a downgrade. Without the suv had to skip the desert trip. Still paid the high rate
Bewertung von
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2,0
Negativ: We made a booking but when we arrived there was no rental car available. So we lost time and money and it the end we never got a car. Bad experience with kayak and Dollar
Bewertung von
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2,8
The rental agency was unhelpful and overcharged te
Negativ: We found our car vandalised in the morning (the side-mirror was broken off & there was a dent on the side of the car (with a clear footprint)). Hence, we immediately went to the agency, where the staff charged us with insane sum for the side-mirror of the old Renault - over $250. Being insured, we have asked for the invoice & help with the police report, but the staff of the agency were absolutely unhelpful. First, they have tried to convince us that the insurance would be able to reimburse us, since there is no third party. Then they said the same about the police report. In the end, it all seemed as they have damaged the car themselves in order to get extra money from unknowing tourists. I would absolutely not recommend this car rental. BE CAREFUL!
Bewertung von
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2,0
Negativ: Ich rief an, um zu informieren, dass ich mit der Abholung verspätet war. Telefon wurde nicht entgegengenommen. Bei der Abholung wurde mir gesagt, dass das Auto weg war. Ich habe einen Downgrade erhalten. Ohne den suv musste die Wüstenfahrt ausgelassen werden. Zahlte noch den hohen Satz
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