Mietwagen in Anchorage

Positiv: A great rental in every way, save one. (Mandated insurance, see below)

Negativ: If you cannot prove personal collision coverage, they mandated at least their minimal insurance package. Did not see anything about this when making the reservation. In looking at the fine print, this insurance provides a MAX of $1000 coverage for a cost of $30/day. It just seemed excessive in my opinion.

Positiv: Friendly staff.

Positiv: The car was in good shape and worked out well for the area and weather conditions.

Negativ: 1) "Would you like tires with that?", when I picked up the car I'm told that the tires on the car I rented would not work in the weather conditions but if I paid extra I could get winter tires with studs. The roads were covered in packed snow and ice. There was no way you could get by without winter tires. 2) I was told "Not to fill up with gas when I returned it". The employee at the counter didn't ask my preference or give options but stated "don't fill up the car before returning it because we get a special rate of $2.50 a gallon and you would be charged almost $5 at the pump, we will fill and just charge you for what you used". That is what I was told and yet I ended up paying for a full tank, eventhough

Positiv: Not particularly. We had a reserved a vehicle at one price but because our plane was late they gave that vehicle away and then charged us 30% more for a replacement vehicle. Our original price should have been honored.

Negativ: The person helping us should have made more of an effort to honor the original pricing, especially since we had to drop from a sports vehicle to a mid sized SUV which is typically much less expensive.

Negativ: Slow process for pick up

Negativ: We had reserved a car but had to wait for nearly two hours until it was available. If the car wouldn't be available until later in the day, we should have been told when making the reservation.