Mietwagen in Tampa

Positiv: Easy pickup and fuel level return options.

Negativ: Toll pass for $11.99/day is a joke. Car was a 2019 but with the features of a 1999 and not clean. I don’t plan to use fox again.

Positiv: Nothing. The agents were rude and terrible to work with. They don’t allow you to take the car out of state which is why I rented in the first place.

Negativ: The simple fact of not being able to drive out of state should be bold and very apparent during the rental process. Customer service could have been a lot more friendly - a smile goes a long way.

Negativ: First things first, you’re not even part of the rental car area. I had to walk outside and up three levels of the parking garage to get to a small shack where I met customer service. The car was far from clean and smelled disgusting but at least it was newer. I paid extra so I wouldn’t have to buy fuel before returning my car but they also threw in several hidden charges. I had paid for my rental online and then ended up paying another $227 at pickup! When I returned the car, they give you no time to clean it out and the service rep was very rude. He actually yelled at me and told me I was supposed to bring the car back half full on fuel and claimed the car was 3/8ths. Then they charged me for 2 gallons of fuel at $7.78/g! I will never be a customer of Fox again.

Positiv: Completely understaffed at the Tampa airport. the line to get a car was 90 minutes. I reserved the car on line... I just need the keys - but for some reason Fox makes you sign 5+ forms that takes 15 minutes per customer. I was dreadful. As a result - we were delayed starting our vacation and forced to stand outside in the heat for unnecessary reasons. The staff acted like it was the customer's fault and did not act with any urgency whatsoever. When we returned our car a week later - the airport's line for car rental was twice as long. I felt sorry for all of the folks in line. Horrible experience.

Negativ: If i reserve the car on line - give me all the forms and i will sign electronically. I don't need help at the rental site other than someone to provide me the keys.

Positiv: Nothing. Worst customer service. Will not recommend this company to anyone. Tried to cancel due to COVID-19. I cancelled my travel but they said “sorry we can’t do anything”.

Negativ: Be mindful of what is happening in the world and don’t lose customers over few bucks.