Surprises at pickup time Positiv: No lineNegativ: Was asked to pay a lot for basic insurance where it was not clearly stated at order time. Almost felt as a prisoner.
Car hire paphosPositiv: Was lovely quick and easy to get the car competent employees and super friendly
Positiv: Friendly staff both at the office and at pick up. Good price point.
Very bad carPositiv: Airport pick upNegativ: Fan belt mad a horrible noise every time car started. Battery died and left us stranded. Car was very old and not was expected from a company like eroupcar
Vehicle typePositiv: Nice vehicle although very under powered for the roads of CyprusNegativ: When I inially arranged and booked the vehicle I requested a RAV 4 or an equivalent. This was due to wanting a four wheel drive vehicle to go on some of the roads that Cyprus have to offer. The vehicle we were given was only a two wheel drive which restricted our holiday enjoyment considerably. Obviously this was one of our major expenses of which I feel very let down.
Very happy all roundPositiv: Great staff, great service, great price Negativ: Car was slightly older / mustier and not as good performance as hoped. Still acceptable though - just fine rather than great. no complaint just explaining the category 4 rather than 5.
POOR POOR POOR AND SHOCKING SERVICE!!!!!Positiv: NOTHINGNegativ: 10 min drive away from airport but website said on site. No MOT on car, every panel had damage, really bad on fuel, 10 year old car with over 55,000 miles on clock. Staff not one bit interested in my complaint. Car trawler washed their hands of it, again very poor service.
Shocking experience and would like to formally ask for compensation.
Really not happy!!!!!!!!