Excellent car but terrible support servicePositiv: The car was very good. A recent model, with low mileage on the clock and a high level of equipment.Negativ: The car was booked with Alamo. The details advised me to pick up the car at the Enterprise desk at Salzburg Airport and when I arrived the car was provided by Buchbinder - confusing isn't it.
The car was very good. However, I had a minor incident on the road which caused irreparable damage to a tyre . I was able to fit the spare wheel - with a "spacesaver" tyre that had a maximum speed limit of 80kph (50 mph) - and I continued my journey to my hotel.
From my hotel I tried to contact the hirer, using the number given on their scanty information pack. Seeing that it was a toll-free number, which can sometimes be difficult from a cellphone, I called from the landline in my hotel room. The number did not work. I asked the hotel receptionist to try the number for me and it did not work. I even tried calling from a public telephone in the street - it did not work!
From the internet I obtained the rental desk number for Enterprise and was able to get through. I had hoped to be able to arrange a local replacement of the damaged tyre. However, with my limited German and the desk clerk's limited English and even more limited knowledge of cars I had the greatest difficulty getting her to understand that I had a burst tyre. She suggested I return the car to Salzburg Airport and pick up a replacement (a round trip of about 300km) but finally offered to get someone else to call me back. A man did call, about an hour and a half later, but his English was even worse and we finally agreed that I would just return the car at the end of my stay, using the spare tyre.
The journey back to Salzburg on the Austrian autobahn at speeds limited to 80kph was very harrowing, with heavy lorries frequently coming up close behind, flashing lights and sounding horns for me to speed up or get out of the way.
Overall I felt very isolated and vulnerable and completely let down by the lack of service from the hire company. Thankfully the burst tyre was only a minor incident. I dread to think of the problems if the incident had been serious.
This was the worst level of service I have ever experienced and I will never use Alamo/Enterprise or their associates again.
Positiv: Somewhat better pricing than other car rental agencies. No problem with picking up in Salzburg and dropping off at Munich airport (i.e.: a one-way rental). Very capable and cordial rental agent in the Salzburg office. Negativ: All European car rentals seem to be insanely expensive, as compared with American agencies. I don't think it's just the higher taxes. A mystery.
Positiv: Efficient dropNegativ: Model of car. I reserved a golf or similar and got a Renault capture with insufficient space
Negativ: Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
Positiv: The car was ready and the staff spoken v good English,a helpNegativ: Not much
easy rentalPositiv: After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
Quick and easyPositiv: The shortest time I ever had experienced in returning a car. Ｎｏ waiting at all.Negativ: None.
Positiv: Staff was very friendly and helpful. They went the extra mile to resolve a problem with the car. We were very pleased.
Positiv: nice car, reasonable price. convenient pick up outside train station in Salzburg. the Austria highway pass was on the vehicle and we didn't need to pay extra for this. Price quoted was in dollars - did not have to deal with conversion.Negativ: Drop off instructions were poor. We picked up the vehicle in Salzburg, and dropped off in Vienna. The address for the GPS was the location of the office inside the train station. I asked the person whom we picked up from if the GPS address would get us where we needed to go, and they said yes. There were no additional instruction (take car into parking garage, second level down, and then follow signs for where to drop car), and the parking garage had no external signs to indicate this was a rental car drop off location. The parking garage also had cones and ropes blocking off the entrance. We could not figure how to drop it off at night and had to come back the next day.
Positiv: Checking was swift and fast. Drop off was even faster. Staff was very helpful.Negativ: I was expecting an SUV as I had booked but it wasn't quite that. The car was not serviced well and was heating up a bit so had to keep an eye on the temp.
Salzburg car hirePositiv: The car itself was great, a 4x4 skoda yeti which I really liked. The staff at the desk were also fantastic, despite the complete meltdown of their IT systems and the 2 to 3hr wait and resulting impatience this caused in the customers. Negativ: Had to wait for 2hrs 30 mins to pick the car up due to complete IT failure. Staff were very good and made it bearable
Positiv: The car was very nice. Negativ: The agent was not very helpful and seemed to be in a rush to get us out of the office. We asked for a map and none was available. It would have been helpful to have a basic review of the car and its operations. it was difficult to find reverse. Overall, I will not use Budget again.
Schnell und einfachPositiv: Die kürzeste Zeit die ich je erlebt habe bei einer Autorückgabe. Keine Wartezeit.Negativ: Nichts.
Positiv: Das Personal war sehr freundlich und hilfsbereit. Sie haben die extra mile bei der Lösung eines Problems mit dem Auto. Wir waren sehr zufrieden.
Positiv: Very easy
Positiv: Sehr einfach
Nobody thereNegativ: On Saturday morning there was nobody at the drop-off location. I was supposed to key-in a code at the key drop box but none had been provided on the rental agreement that I could find so I had to e-mail their Vienna office confirming that I had, in fact, returned the car on time. I also noticed that the clock at the drop-off box was an hour fast, which would, I suppose, make it look like cars were returned late when they were returned on time.
Gave away carPositiv: NothingNegativ: Hertz in Salzburg gave away our rental car because we arrived too late in the day. Apparently we only had an hour window period to pick car up. Had to rent another more expensive car. Also the insurence purchased through kayak did not cover anything. So had to purchase additional insurance through hertz. Terrible experience. Will be contacting hertz and kayak to formally complain.
Salzburg Hertz car rental Positiv: Nice car, Opel Corsa Negativ: A trainee helped me and took very long.
I took insurance via you with Allianz, because it was not with Hertz, I had to give an extra €1000 hold on my credit Card which will only be released in 10 days from now....this is totally unacceptable, but there is no choice once you want to have the car.
Alles Schick Positiv: Das Auto tat was es sollte. Negativ: Keine Mängel