Mietwagen am Flughafen Oakland

Negativ: They cancelled on me 3 hours before I was due to pick up the car upon landing.

Negativ: Need a refund> call me 415 205 6882

Negativ: extra fees, i paid 250$ which was agreed upon rental price and somehow came up with an almost 380$ bill

Negativ: I am not happy with my experience with Fox. We got charged almost twice the total rental amount that was on the itinerary. Our car battery died in the middle of a busy street; we weren't initially made aware of any issues with the battery. We tried calling their roadside assistance, but they never answered. At the return station, the employee made me vacuum the floor of the car because he saw there was dirt.

Positiv: staff was friendly, drop off was easy

Negativ: I did not get the car I contracted for.

Negativ: There were no cars available, when I arrived at the scheduled time. I waited over an hour before I could rent a car which was not the class I ordered. I was told I would be compensated for excess fuel consumption due to the difference in vehicles. Then that offer was revoked by another employee. Worst of all, I was charged an $80 drop off fee which wasn't disclosed until I signed all forms. That fee is more than my whole rental. There were more complications, when I tried to collect the car. First, I cut my index finger as soon as I grabbed the key ring because the ring is made of frayed metal cable. This wasn't a scratch. It was a deep cut that pangs as I type this message. Second, I wasn't given any instructions inspecting the car and filling out forms. I was stopped at the exit and told that I had to perform a visual inspection in the middle of a drive lane. It wasn't safe to exit the vehicle. I marked the edges of the doors which had residue of 2 inch wide tape on all four doors. Which clearly indicates that no one is washing or maintaining these vehicles with any attention to detail. At that point, I found myself worrying about my health because there may be COVID-19 remaining in the car from the last user. So I pulled over and cleaned the interior myself and changed my clothes. In total, I was delayed by two hours by the incompetence of FOX Rental Cars at Oakland Airport. As a result, I missed two meetings in Los Angeles.