Enterprise Mietwagen in Paris buchen

Negativ: I was told at the counter that I HAD TO subscribe to your insurance, thus increasing the rent fee from €120 to €200.

Positiv: The car itself was fine. It was just what we needed and the value was very good.

Negativ: The office was difficult to find. The website says its at the train station but once in the station, there are very few signs to direct you to the office. Also, the representative forgot to give us a ticket to get out of the garage so we left with the car and couldn't get out so my husband had to go back to the office and get the ticket.

Negativ: There was no vehicle ready for pick-up. Waited a few hours for another customer to turn car in, and it was immediately rolled over to us. Had “standard” form to sign, vehicle unseen, plus additional security deposit. Went to vehicle and vehicle was filthy. Gas was was not quite full, key in ignition, and staff showed how to use GPS. Asked other questions about using, controls, etc. Fast forward, filled up with gas from nearby station, returned vehicle full to location instructed. Was a day earlier than reserved when dropped off - stuck in heavy traffic and missed closing time, but had instructions for after hours. Parked car in appropriate area, locked up, dropped key off in lock box, different floor. Next morning contacted about when car would be returned. They found car. Next they contacted because they couldn’t find the key. Found key. Then they contacted again looking for some secondary manual key that was supposedly inside the other key. They are attempting to trump up additional charges. Damage deposit still has not been refunded, and they have added high costs to the credit card used for vehicle. Dealing with this car rental place has been terrible right from the beginning. Situation is still under dispute and has not been settled.

Positiv: Claimed we damaged the vehicle even though it was previously damaged at pickup

Positiv: The staff had zero authority, the company had turned them into meat sack robots.

Negativ: If enterprise offered unlimited mileage and gave their staff the ability to make their own decisions. I cancelled my reservation and went with hertz.

Experience poor and they are unresponsive to errors

Positiv: The car itself

Negativ: They have not fixed over charges they charged due to mileage overages on an unlimited mileage rental. They haven't responded to fix it. The pick up of the car was ridiculous, bad communication, giving me a car I didn't rent initially. I rented a mid-size SUV and they tried to give me a compact car, saying it was an SUV. Took over an hour just to pick car up as rental agent appeared to be incompetent. In the end, they overcharged for for a day and mileage - and have since failed to respond to my multiple attempts to resolve the incorrect charges.