Not the deal I made with KayakNegativ: Reserved in April a BMW series 5 (luxury) and receive a BMW series 2.
very efficient car rentalPositiv: the car was clean and only had 8,000 miles on it. we asked for an intermediate car and received a Mercedes-Benz a160 which was a nice driving car. We had 4 passengers and the trunk space was a little small for luggage but we were able to manage as we only had 4 carryon bags and 4 backpacks. All in all it worked out well during our 30 day travel in Italy. Negativ: the trunk was too small for 4 people's bags.
rip off extra costings v those advertisedNegativ: pricing was far far higher than advertised when taxes and mandatory extras were added in... this should be made clear up front, its false advertising to show a price that is in effect almost 1/2 the actual cost....
Hard to find rental booth. Car greatPositiv: Car was new, no problems with the car.
Service was helpful.Negativ: Hard to find the booth for dollar. There was not a booth for dollar. Had to find out that dollar uses thrifty booth. And hertz, thrifty and dollar are the same company.
The kayak website gives you an option to buy an insurance for the rental. That is not valid for the car. Wasted money. Had to buy extra insurance at the rental.
Easy, straightforward rentalPositiv: Terminal pick-up, friendly staff, easy collection and drop off
Negativ: Was overcharged by hundreds of dollars
Good car with awesome MPG.Positiv: - Offered an option for an automatic for the same price as reserved manual car, made wife happy about that.
- Was offered a hybrid, which was even better considering gas prices in Europe
- Fast serviceNegativ: - Office location was a bit off from map.
- Walked further down the street, with vague directions, on where the garage is to physically pick-up the vehicle
- Garage didn't have English-speaking people, so it was a lot of sign language
Negativ: uns wurde zuviel berechnet Hunderte von Dollars
rude staffNegativ: staff
Das Personal war unfreundlichNegativ: Personal
Wasn't sure what to expect...Positiv: The facility was clean. Charges were clearly explained. My questions were answeredNegativ: There was no windshield washer fluid in the car. This should have been checked before I got the car.
There was a long-ish wait to pick up my car.
Negativ: I have problem with them but nobody care about my complain
I booked a car at 44€ I was charged 64€Negativ: I booked a car at 44€ I was charged 64€
Charged extraPositiv: Good pickup, clean car, as expected until...Negativ: They charged is EUR 50 extra when we returned the car...apparently the guy at the drop off found a bit of dirt on the back seats...which probably came from our 6 and 4 year olds putting their shoes on the seat when climbing into the car.
This was a real surprise to us, and too late for us to pass a quick hover on the seat. What a shame that they don't tell you in advance....will not go back to Hertz, never had this issue with Avis or Europcar!
War mir nicht sicher, was uns erwarten würde ...Positiv: Die Anlage war sauber. Gebühren waren eindeutig erklärt. Meine Fragen wurden beantwortetNegativ: Es gab keine scheibenwaschanlage fluid im Auto. Dies sollte geprüft werden, bevor ich das Auto.
Es gab ein längerer warten mein Auto zu holen.