Avis Mietwagen in Madrid buchen

Positiv: The had a car for me. Not the car that I had reserved, but it was a car.

Negativ: Everything. We had to return our rental 12 days earlier than we had planned due to Trump's shutting down flights from Europe to the US. Instead of getting a discount they charged us an additional $150 for returning the car early. I have sent emails to their office requesting a credit. They have not responded. I will now dispute the charges with my CC company. The entire dealing with the company starting with our arrival after a long flight from the west coast where they added a 65€ charge for prepaid fuel. When I told them that I didn't want that, the agent said that the agreement was already in place and all we had to do was return the vehicle full, with a gas receipt and they would credit the 65€. Given what they did on return, I'm glad I didn't fill it up.

Positiv: Drop off was easy

Negativ: Price I paid was much MUCH higher then what was originally agreed

Positiv: nothing

Negativ: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.

AVIS

Negativ: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad