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Negativ: How to switch out my car twice. Both cars were in bad shape. Manager was rude. Staff was horrible
Negativ: This is not located in the general rental car area — you have to take a public bus to a random parking lot to then be picked up by a separate van and taken to a random parking garage. Whole process took more than an hour to get to the rental car location.
Negativ: Punctual shuttle pick up time to get to rental place. Took over 1.5hrs just to receive the car. Cleanliness of the rental office itself. Condition of the vehicle was extremely poor. It would frequently make squeaking noises. Would vibrate once reached a certain speed threshold. The USB port was faulty. The cleanliness of the vehicle was lacking. Overall poor experience. Never renting from here again.
Positiv: I can't believe the low price! Staff was helpful, and the process was quick.
Negativ: I'd have preferred a location at the airport or somewhere in Central LA, but I really have no complaints.
Negativ: This is one of the worst car rental places ever. This is why the big car rental companies thrive!
Positiv: No shuttle at the Airport and to the airport
Positiv: I liked that it was cheap.. but you also get what you pay for. I’ll spend the extra 20$ next time.
Negativ: Checking people in with courtesy. The overall welcome was disappointing. Some people had been waiting an hour. The person behind the counter told me if I didn’t want to wait than I could go somewhere else. Great business ethic! The whole process took around 35min. The car itself was okay. It was an older car with lots of miles. The clicker to lock and unlock never worked.
Negativ: Website did not indicate 2 buses to site
Paid $10 a day for tolls and never saw one toll
Office did not open till 8 am
We were not told this
Had to take $20 Uber office was not open
Don’t like getting only 1/8 tank
Got ripped off on gas
Would never rent from this company again
Positiv: Drop off was chaotic. They rejected the insurance purchased via allianz, charged more and then deducted exorbitant amounts from the deposit upon return with no damage to the car WHATSOEVER.
Negativ: Terrible customer service, unethical business practices.
Negativ: Everything! I'm really upset that kayak and other car rental companies suggested this location. For now on we plan to only go to reputable car companies. The place was far away and check in took forever, including us needing to show our car insurance policy. I do not recommend this company.
Negativ: Car smelled and brakes were in bad shape, fluid was dripping from the engine. Staff was trying to scam everyone into paying more.
Positiv: Staff friendly
Negativ: We were not aware of the $400 deposit required. They would not accept the insurance that I bought on Kayak. The pick up location was difficult to get to and was shaded. We were uncomfortable. We were told not to smoke in the car ( we don’t smoke) but the car reeked of smoke. Pick up took over an hour. Shall I go on?
Oberklasse (Ford Mustang Convertible oder ähnlich) ist die meist gebuchte Mietwagenklasse von Economy Rent a Car in Los Angeles.
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