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7,2
Positiv: Everything was good but they get you with insurance
Negativ: Be transparent when reserving cars for cheap then having to pay way more with insurance
Bewertung von
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2,0
Negativ: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
Bewertung von
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2,0
Positiv: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Negativ: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
Bewertung von
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3,6
Positiv: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Negativ: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
Bewertung von
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7,2
Negativ: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
Bewertung von
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2,0
Positiv: Nothing, they were rude ando told me they gave mu car to someone else
Bewertung von
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4,0
Positiv: The cost was reasonable
Negativ: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
Bewertung von
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9,2
Positiv: Amazing drop off attendant and chofer to take you to the airport
Bewertung von
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2,0
Couldn't rent it out
Positiv: Nothing
Negativ: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
Bewertung von
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2,0
worst service ever
Negativ: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
Bewertung von
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7,2
Positiv: Alles war gut, aber sie bekommen Sie mit einer Versicherung
Negativ: Seien Sie transparent, wenn Sie Autos für billig reservieren und dann mit einer Versicherung viel mehr zahlen müssen
Bewertung von
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2,0
Negativ: Ich hatte um 11 Uhr eine Reservierung. Ich kam spät in die Stadt und kam gegen 12:30 Uhr an. Der Typ sagte mir, dass meine Reservierung um 7 Uhr morgens war, obwohl ich meine Bestätigungs-E-Mail zeigte, die 11 Uhr sagte und er sagte, dass sie kein Auto für mich hätten. Sie haben nicht einmal darauf hindeutet, dass es nebenan ein Unternehmen gab, das ich dorthin ging, nachdem ich es selbst aufgesucht hatte, und stattdessen dort ein Auto gemietet hatte.
Bewertung von
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7,2
Positiv: Everything was good but they get you with insurance
Negativ: Be transparent when reserving cars for cheap then having to pay way more with insurance
Bewertung von
-
7,2
Negativ: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
Bewertung von
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7,2
Positiv: Alles war gut, aber sie bekommen Sie mit einer Versicherung
Negativ: Seien Sie transparent, wenn Sie Autos für billig reservieren und dann mit einer Versicherung viel mehr zahlen müssen
Bewertung von
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2,0
Negativ: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
Bewertung von
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2,0
Positiv: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Negativ: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
Bewertung von
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3,6
Positiv: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Negativ: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
Bewertung von
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2,0
Positiv: Nothing, they were rude ando told me they gave mu car to someone else
Bewertung von
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4,0
Positiv: The cost was reasonable
Negativ: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
Bewertung von
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2,0
Couldn't rent it out
Positiv: Nothing
Negativ: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
Bewertung von
-
2,0
worst service ever
Negativ: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
Bewertung von
-
2,0
Negativ: Ich hatte um 11 Uhr eine Reservierung. Ich kam spät in die Stadt und kam gegen 12:30 Uhr an. Der Typ sagte mir, dass meine Reservierung um 7 Uhr morgens war, obwohl ich meine Bestätigungs-E-Mail zeigte, die 11 Uhr sagte und er sagte, dass sie kein Auto für mich hätten. Sie haben nicht einmal darauf hindeutet, dass es nebenan ein Unternehmen gab, das ich dorthin ging, nachdem ich es selbst aufgesucht hatte, und stattdessen dort ein Auto gemietet hatte.
Bewertung von
