Avani Khon Kaen Hotel & Convention Centre

Gutes

Die Betten sind recht hart

nice modern facilities, friendly staff, choice of places to eat, nice outdoor bar, pool and spa area.

only 2 guest lifts to service the tower accommodation block, waiting for a lift is frustrating.

I like the service from the staff.. reception,management,and security.. they are smiling and greeting you always when you are facing or passing them . That's great for make the guess feel relax during thier stay.. keep it up !! (Restaurant staff need more improve on customer greeting and situation awareness)

1.Food taste are lower than expectation...(Room Service) I ordered thaifood dish from room service.. and the taste is so salty.. the staff has been noticed about this but no action reply from any department or cheif..which made me feel like.. whatever cheif made for u.. you just have to accept it... 2.Breakfast Service Standard.. need to be improve I went for the breakfast on my last day of the stay ( at 9.15 a.m., First 3 steps in.. there s nothing call first impression.. just feel like im walking into local ala carte restaurant.. everyone so busy i understood.. but should have person who stand by to lead the guess or welcome.. also no offering tea or coffee..if im not asking for it. The drinking water with ice is empty.. noone keep and eyes on.. just look at it. But not refil.. Normally when the guess get up from the table to get some more food.. the staff should monitor the guess table if there's any plate or cup to be clear but this s not happen here as well.. i have to stand with new plate im bringing and call staff to clear the empty plate.. About the food part for breakfast.. would say not bad.. but just not values enough compare to stars rated for the hotel standard. Food quality are mid range.. 3. Swimming Pool- i would recommend if the hotel management can decide to have the temperature control in your outdoor pool.. i planning to swim about 6 pm.. but the water is so cold.. like 20 degree celcius..which lead me to just sit and look at it only.. lol Im sorry if i comment a lot.. but that's my expectation from the first look of your hotel.. "you have customer service is not enough.. u have to keep it alive with the service mind".. expect to see the improvement..