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the bed is very comfy and clean
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
View from the hotel..
Location very good. Free Spa for relaxing....
Location is very good, in the middle of Kuching City
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
most definitely no extended check out possible
location, breakfast Non responsivesive staff. Need to send frequent reminder.
Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
Hospitality & Cleanliness
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Friendliness of staff, access to city.
The riverview from the room. Size of the room. Breakfast. Spa.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
gutes Preis-Leistungsverhältnis, zentral gelegen Wir bekamen anfangs ein Zimmer zugeteilt, das nicht der Kateg.entsprach, die wir gebucht hatten (das Hotel war zu diesem Zeitpunkt total ausgebucht), obwohl unsere Buchung ja bereits zu Jahresbeginn erfolgte. Der Diskolärm bis 2h früh war unerträglich (Zi. direkt darüber) . Außerd. war der Gestank kalten Zigarettenrauches beinahe unerträglich.Mit dem Zi.für letzte Nacht waren wir sehr zufrieden.
The hotel design was fab, as was the layout and design of our room. We had welcome drinks on arrival and local cake. The manager couldn't have been more helpful during our stay, arranging tours and taxis for us. In fact all of the staff were extremely helpful and polite.The location was good and within short walking distance of the waterfront. While it was a little more expensive (but still a complete bargain compared to European prices!!)than other places we have stayed in Malaysia, it was well worth it. I highly recommend this hotel.
Very friendly and helpful staff, spacious and clean room with all comforts, excellent japanese restaurant in the hotel (room service is also available without any additional charge). We made late check-out and they didn't charge nothing for it. Nothig bad, Everything was perfect!!!
warm welcome, very privat, helpfull staff, great breakfast, individuel no complaints
Staff were very friendly and attentive from the moment we arrived until when we departed. Hotel offered all comforts of an International hotel but much more personal. High quality decor in rooms and hotel.
I like the beach, good room service, great scenery, nice food and friendly staff. Yes... guest can check-in at the check-out counter. which check-out guest have to wait for the check-in process. even though check-in counter is available for the guest.
Poor service, shoddy construction, bad upkeep. Best not to have this hotel listed on your service.
Beautiful surroundings. Jungle and sea. Absolutely the worst breakfast I ever had in Southeast Asia. Prices of drinks do not correspond to *** level.
Dinner in restaurants was more then expexcted Had feeling to be in a 5 star prison.management should more do for staff on organizing to many rules but nobody pay attention
very relaxing, complimentary wireless internet, friendly staff, swimming pool for the children the kid's house is under renovation during our 7 days staying there :(
It's very relaxing away from the hustling and bustling of the city life. On our second night of stay, there was no water at all until the next morning which was very inconvenienced. My husband and I could not have our bath that night and the next morning. We called the front desk and was told they had some water problem and is affecting the whole hotel. For a big hotel they should have a standy resources in emergency cases like this. The aircon in our room was down for awhile and was very stuffy. Service in the restaurant was very slow though there wasnt many people in the restaurant. Other than these we are happy with the hotel, the facilities and the ambience.
The Beach is beautiful and clean. The hotel food not very nice. And no other restaurant within walking distance.
The location by the beach is perfect, n the pool. I had to wait for almost an hour outside my room because the door couldnt open n the technical man was late. Please check your rooms before u hand it over to your customers. Pls place some laundry bags in the room.
Ability to relax, good location Lack of ability of staff to respond to issues. Obvious poor management in catering for international guests. V.limited menus
The location of the hotel is good. It is surrounded by tropical rain forrest and beach. The service is bad due to insufficient of staffs. This even happened during the long weekend in Singapore and the hotel was fully occupied. The room is nothing special, esp the bathroom. The one I stayed does not even have a proper bath. It has shower. The Spa was disappointing as well. The treatment received was poor. The attitude of the staffs are bad. Tables and breakfast areas are messy.
Nothing. The toilet bowl was with terrible stain and foul smell. We really couldn't take it. The room and bed were dusty. The cups were with terrible stain too. The jug kettle was also dirty (number part). We took three rooms and two rooms were provided with only one bottle of free mineral water instead of two. We chose Damai Puri due to its beautiful scenery and fantastic night ambience. Unfortunately, we discovered that the lights near the beach have all been switched off and there was hardly any nice ambience to be enjoyed during the night. It was very quiet during the night and we could hardly find any facilities.
Stylisches Hotel mit rundum guter Qualität: Klasse Frühstücksbuffet, saubere und schöne Zimmer mit modernem Bad, freundliches Personal. Auch das Restaurant ('Sublime Burger') und die Bar auf der Dachterasse haben uns nicht enttäuscht. Es gab nicht viel Ablagefläche bzw. Schränke im Zimmer.
Die Ruhe und das Zimmer. nichts
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..
The walkway to the courtyard was very dark.. no light was on...
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
Sauberkeit, service, fruestuecksbuffet Zu weit vom Stadtkern entfernt, weil Kuching nur Taxi-Transport anbietet und zu wenige Taxi-Standorte und zu wenige Bus-Haltestellen. Fuer Touristen nicht empfehlenswert, fuer Geschaeftsreisende vielleicht. Vorbeifahrende Taxis anzuhalten ist unmoeglich.