Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Hospitality & Cleanliness
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
The riverview from the room. Size of the room. Breakfast. Spa.
Friendliness of staff, access to city.
the bed is very comfy and clean
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
View from the hotel..
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
Location is very good, in the middle of Kuching City
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
location, breakfast Non responsivesive staff. Need to send frequent reminder.
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
Location very good. Free Spa for relaxing....
most definitely no extended check out possible
Very friendly and helpful staff, spacious and clean room with all comforts, excellent japanese restaurant in the hotel (room service is also available without any additional charge). We made late check-out and they didn't charge nothing for it. Nothig bad, Everything was perfect!!!
warm welcome, very privat, helpfull staff, great breakfast, individuel no complaints
Staff were very friendly and attentive from the moment we arrived until when we departed. Hotel offered all comforts of an International hotel but much more personal. High quality decor in rooms and hotel.
The hotel design was fab, as was the layout and design of our room. We had welcome drinks on arrival and local cake. The manager couldn't have been more helpful during our stay, arranging tours and taxis for us. In fact all of the staff were extremely helpful and polite.The location was good and within short walking distance of the waterfront. While it was a little more expensive (but still a complete bargain compared to European prices!!)than other places we have stayed in Malaysia, it was well worth it. I highly recommend this hotel.
gutes Preis-Leistungsverhältnis, zentral gelegen Wir bekamen anfangs ein Zimmer zugeteilt, das nicht der Kateg.entsprach, die wir gebucht hatten (das Hotel war zu diesem Zeitpunkt total ausgebucht), obwohl unsere Buchung ja bereits zu Jahresbeginn erfolgte. Der Diskolärm bis 2h früh war unerträglich (Zi. direkt darüber) . Außerd. war der Gestank kalten Zigarettenrauches beinahe unerträglich.Mit dem Zi.für letzte Nacht waren wir sehr zufrieden.
Sauberkeit, service, fruestuecksbuffet Zu weit vom Stadtkern entfernt, weil Kuching nur Taxi-Transport anbietet und zu wenige Taxi-Standorte und zu wenige Bus-Haltestellen. Fuer Touristen nicht empfehlenswert, fuer Geschaeftsreisende vielleicht. Vorbeifahrende Taxis anzuhalten ist unmoeglich.
Walk distance from waterfront and shopping. There are cockroaches in e bedroom.
pleasant obliging staff, convenient location, reasonable tariff, wonderful view from the upper floors. It would have been more convenient if our breakfasts had been included in the tariff...apparently all other guests had a breakfast meal ticket.We would have liked a more comfortable entrance sitting area. We regretted no swimming pool & would have paid a little extra for this facility.
location is the best point.
Easy access to shopping centres, restaurants and cinemas None
The Basaga felt like a country home. Lovely entrance. The rooms were quite small, but we had an outside shower in a very private courtyard which we really liked. Very quiet. Breakfast was adequate and the outdoor setting for the meals was very nice. We had an evening meal there and it was good too. Next door and across the road are many local eateries. It was a 30 minute walk into the city centre, but we enjoyed that - it was part of our exercise program. Taxis are readily called if you so desire.
The very relaxed style which attracted guests and locals of all ages to the bar and restaurant..
Nice colonial style in a green setting with quite a good restaurant. Just too far from the city centre. Need to take a taxi for MYR 13 per trip.
The walkway to the courtyard was very dark.. no light was on...
This is a great hotel: an oasis in the city. Great and helpful staff, free internet, nice pool, great yard and garden. I can recommend all sating in Kuching to stay in Basaga! Maybe the menu could be more variable with a local specialities. The laundry service is terrible. I lost some of my cloths because of using this service.
Clean room, well furnished, everything worked. Very good LCD TV. Proper daily replenishment of drinking water and tea/coffee sachets. Breakfast was nowhere near what was advertised, totally inadequate. Reception staff were not knowledgeable about shopping and restaurants in Kuching,
Location and staff. outdated hotel and no value for money.
Die Ruhe und das Zimmer. nichts
Stylisches Hotel mit rundum guter Qualität: Klasse Frühstücksbuffet, saubere und schöne Zimmer mit modernem Bad, freundliches Personal. Auch das Restaurant ('Sublime Burger') und die Bar auf der Dachterasse haben uns nicht enttäuscht. Es gab nicht viel Ablagefläche bzw. Schränke im Zimmer.
The refrigerator was very dirty and not washed, stained and sticky! No one answered the telephone when we called Housekeeping and the Reception.
I would not hesitate coming back again and would recommend the hotel to everyone.
free wifi in the lobby, room is nice and big, staff very friendly no safety box and wifi inside the room, bad location = we are in the middle of nowhere
the price... location..
Having easy excess to wireless internet that made communication good. Currently construction that is going on but I recognize this is temporary.
The double bed. No
i feel like not comfortable to stay in because is quite old building and dirty look. Not much choices for eating out around this area.
location, ethnic decorations
Near from town Breakfast and ala-carte are good.