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Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
schöne Lage in der Nähe der Niagarafälle ... zu Fuß erreichen ... ich liebe es war komfortabel, ich mag die Mikrowelle und Kühlschrank. nur eine Sache, die mir nicht gefallen hat, ist dass ich das Zimmermädchen nach extra Handtüchern fragte, und sie zwei Handtücher für vier Erwachsene gebracht hat... keine Badetücher ... Ich glaube, sie hat mich falsch verstanden.
Frühstück (Buffet) war gut, eine sehr große Auswahl.Größer Parkplatz. Nahe an den Fällen gelegen. Große Zimmer, Betten okay. Großer Kühlschrank und Fernseher. W-Lan überall verfügbar. Unser Hotel hatte eine Tür zum Nachbarzimmer (verschlossen). Durch diese Tür hörte man jedes Wort und Geräusch vom Nachbarn. Absolut nicht empfehlenswert. Im Bett fanden wir einige lange Haare, ansonsten war das Bett sauber. Das Bad war nicht sehr sauber, überall Haare und total verdreckte, verkalkte und verostete Armaturen in der Badewanne. Zudem war das Bad einfach nur winzig (unter 1,5m²). Die Deckenhöhe im Bad war etwa 1,90 Meter hoch (kein Witz). Größere Menschen würden hier an Ihre Grenzen stoßen. Alle Hotelzimmer haben nur eine eingebaute Glasscheibe (kein Fenster zum Öffnen!), sodass die einzige Möglichkeit für Frischluft die Klimaanlage war, diese war ebenfalls total versifft...
Zimmer, Lage, Preis/Leistung, und vor allem das Personal. Bis zum Wartungspersonal. sehr freundlich und effektiv an der Rezeption. Überhaupt keine Beschwerden.
Gutes Preis-Leistungsverhältnis, Nähe zu den Amerikanischen Wasserfällen
Hotel ohne herausragende Eigenschaften. Gutes Hotel für Kurzaufenthalte. Empfangspersonal freundlich und hilfsbereit. Einmal erfolgte kein Zimmerservice (Betten machen, Reinigung)!
Das Hotel liegt ca. 10 min zu Fuß von den Niagara Fällen entfernt. Touristikinformation im Hotel vorhanden.
Super Frühstücksbuffet, netter Service, man kann zu den Nigara-Fällen laufen. Unser Zimmer war ziemlich abseits, den ganzen Tag wurden die Putzwagen vor unseren Türen geparkt und wir hatten Blick auf den Parkplatz (ebenerdig). Miefige Klimaanlage bei einer Aussentemperatur von über 30 Grad (Fenster ließ sich nicht öffnen).
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Das Hotel hat dringend eine Renovation nötig. Obwohl Nichtraucherzimmer hat das Zimmer nach kaltem Rauch gerochen.
Die Freundlichkeit des Personals ist wirklich mit sehr gut zu bewerten. Das gilt ebenso für Auskunft und Hilfe sowie das zur Verfügung stellen von Infomaterial von/über Sehenswürdigkeiten. Der Frühstücksraum ist zu klein (zumindest zu den Hauptfrühstückszeiten).
Der Preis war toll für die angebotenen Annehmlichkeiten.
sehr nette mitarbeiter, sofortige lösung sämtlicher probleme, kostenloses parken
Die Zimmer sind sauber und komfortabel. Freundliches Personal. Schönes Frühstücksbüfett. Schönes Hallenbad.
Sauberkeit auf den Zimmern zu kleiner Frühstücksraum
Alles ok für die Reisenden zu Niagara Falls etwas weit entfernt (ca. 20 KM)
They owners were adorable. They made every effort to make us feel welcome!
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
Es war sauber. Die "Familien-Suite", die wir hatten, lag am weitesten von der sehr befahrenen Strasse entfernt, so dass es ruhig war. Das Preis-Leistungs-Verhaeltnis stimmt in keiner Weise. Das Motel ist sehr heruntergekommen. Es liegt weit von den Niagara-Faellen entfernt. Der Pool ist mitten auf dem Innenhof-Parkplatz an einer sehr befahrenen Strasse. Das Fruehstueck ist eine Frechheit. Es gab halbierte suesse Teilchen aus dem Billig-Supermarkt. Fuer die Kinder gab es nichts zu trinken. Die loechrigen Bettdecken waren aus einem billigen Kunsstoff. Das Bad machte einen schaebigen Eindruck wie auf einer Faehre. Es entstanden hohe Extra-Kosten zusaetzlich zu dem im Internet angegebenen Preis.
Die Zeit für das continental breakfast ab 08.30 Uhr ist spät und ungewöhnlich
Leicht zu finden. Grosse Einkaufszentren in der Nähe.
Zimmer und Frühstück entsprechen in keiner Weise den Erwartungen. Zugänglichkeit der Klimaanlage nur für Sportliche.
Das Bett war unbequem, genauso wie die Kopfkissen.