Son Brull Hotel & Spa

Nice location, nice building, stylish.

Hotel residents were not given priority over non-residents. For example, you were not asked at breakfast if you would be dining with them that night - so on more than one occasion, non-residents were prioritised leaving the option of only very late dining or going elsewhere. There is nowhere near to walk to - pollenca is a taxi ride away. There was also a lot of waiting around for staff - for drinks in the day, for drinks at night. They didn't pre-empt your needs - i.e. be aware of you looking for service, it had to be sought out - which i would expect at a luxury retreat. As non-residents were encouraged to use the facilities, the hefty price you pay to be a resident and with that for an amount of exclusivity was pointless - there was no exclusivity. For example, this meant that the best sunbeds were occupied by non residents and their kids. For a retreat that pitches themselves as 5 star, the experience was not 5 star.