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helpful, friendly staff. Great breakfast & pool no rollaway beds available External hallway door did not lock, due to parts on back order Was locked out of my room several times, due to faulty door lock. Even maintenance couldn't get in with master key
My husband and I stayed here just one night. The staff was very friendly, the room was clean, the breakfast wonderful. We could hear the door next to us in the other room creaking and the water running.
Spacious room, clean, everything functioned well, staff very friendly. Nothing to complain about. Amazing value for the price they ask.
Very clean room, helpful & friendly staff, and great breakfast!
It was really nice and the jacuzzi was very relaxing. It was close to downtown, so very short drive to everything. Breakfast was fairly good with scrambled eggs and a make your own waffle stations. Staff was very quick to help clean tables and take care of empty plates. The bathroom had some pink in it, but we brought it up to the front disk and they cleaned it swiftly. We were glad that they were so quick. The only other complaint is that we're there on a hot week and the A/C couldn't keep up.
The staff was so friendly. And the room was big and comfortable. I loved that they had hot breakfast and the hot tub was great.
The staff was very friendly and accommodating. They helped us with late check in, they had a pack n' play waiting in our room upon arrival, and even made us extra bags for breakfast when we were late in the morning. There is a lot of room for a family and having an extra space for eating and a refrigerator was helpful.
Staff was friendly. Old, run down, looks remodeled from exterior but rooms are small, noisy and have that Febreeze type odor. Not a good value for the money.
My only complaint was that the bathroom fan was so loud. I was going to request a different room, but was told the fans are all that loud. However, they offered to disconnect the fan for my stay and promptly did.. This totally solved the problem! I was quite pleased with the simple solution. Also, the breakfast buffet has improved since being bought by Country Inns & Suites.
Clean, affordable, great breakfast and pet friendly.
Location, cleanliness, cookies and excellent continental breakfast.
Great breakfast and very friendly staff!
This area of Traverse City was hit by terrible winds the night before our arrival. Phones, electric, internet, and cable were all down. Dan called from his personal phone to let us know about this disaster the morning after it happened, which was the day we were to arrive. Several trees were down on the property. Glad we kept our reservation, though. Room was great and electricity was back on when we got there. Internet and cable were restored the next day. Can't remember all the names of the staff we talked to, but everyone was very helpful and pleasant.
Room was very clean, the view and staff great the facility a bit worn but it is an older building and to be expected Nothing
We got a great price on this hotel and I was super surprised the quality for what we paid. The room was beautiful and the balcony right on the beach was great. We were very happy. The one negative was that I found the hotel to very 'noisy' which was a bit of a letdown as we wanted a quiet/relaxing getaway on the beach. The leaf blower seemed to be doing work all day (or we were just coincidentally outside the times work was being done on the property) which kind of killed the romantic quiet beach view mode. And our room was right across the hall from the maintenance closet so first thing in the morning we could hear staff talking loudly right outside our door, keys jangling, people talking through the staff radio, the trash being dragged back and forth passed our door, etc. It's not a HUGE deal, but it was a bit of a mood killer.
We came to Pointes North Beachfront Hotel for a short getaway after our wedding. We love northern Michigan and were expecting great fall colors. Even though we did not get that on this trip we enjoyed it just the same. The room was very clean and comfortable. We enjoyed the beachfront view of the bay and our balcony. The chairs on the balcony were great for evening stargazing. The hotel staff was friendly and were right up when the batteries for our remote control went out. This is a great place to stay and we cannot wait to come back next year. The room layout was a little awkward. Also, the breakfast was not very well advertised. In fact is was not until we left that we were aware there even was a breakfast provided.
We like the location, close to many activities. Hotel clean and employees warm and helpful. We have stayed here multiple times and have had a great experience each time! Thank you!
The whirlpool tub in the room and the excellent view. Breakfast had few options. Pool claimed to be heated but really wasn't.
The Shower was horrible. The bed was way too soft. The decor needs updating. We actually went to another place the second night
Very comfortable and plenty of room. Even though we were there in November, the location was awesome because of the view of the bay. We were not affected by it, but not having an elevator has the potential for being a big drag.
The water area was not a big as some other locations, IE no wave pool, fewer slides, but enough for our kids who are 6 and 9, not to be bored during our two day stay. Upon arrival, the lineup to check in was ridiculously long with only three employees working the desk. Both the male and female locker rooms smelled terribly and we're absolutely filthy. Guest services, once they answered the phone, could not care less. Rooms were run down but the bed was comfy. The pillows felt like old bricks. Trying to reach front desk was like playing a shell game: unwound call, they would eventually answer, out me in hold, I would get frustrated, hang up, call back, and this went in for three different voices until I finally went to the front desk for help. Cleaning ladies were great!
Excellent facilities with a lot of family things to do. Every little things cost money. No free breakfast.
Family room was comfortable with older children. Room did NOT smell clean nor fresh and housekeeping single attempt did not fix the odor. Extra charge on stay was corrected and still does not make me eager to return.
location They had some wedding guests and they were partying in hallway till 2 am. Complained to front desk 2-3 times, they didn't do anything. So noisy and annoying.
Staff was friendly and efficient. View was fantastic. Rooms were very nice! Breakfast was of mediocre quality. Price was quite steep for a 3 star (it is an honest 3 star however!)
Freundlichkeit des Personals beim Check-in und Check-out, das Zimmer Zu viel Chlor im Pool
Ruhig, komfortabel, auch mit Sport Teams dort übernachten. Das Personal war freundlich und entgegenkommend. Das Frühstück war nur so lala. Das Personal sollte nicht negativ von einander reden wenn Kunden dabei sind.
This hotel decor is very modern, room was clean and large! Too many kids jumping around to enjoy the pool or hottub, so we did not enter. Breakfast was around 8 dollars and was very very good. I would def. stay here again. Close to almost everything driving distance, although they did offer us a free shuttle to downtown.
I booked a room at Cambria Inn and Suites of Traverse City because I was in the middle of final exams for college and needed some peace and quiet. I checked in and asked to be put off in a corner where it would be the quietest. They did exactly that. I managed to complete an 8 page final paper as well as 2 other papers in the 14 hours I was there, had a great night's sleep, the food from the restaurant was amazing, and the service was fantastic. The hotel is only about 6 miles from my house, but I think my husband and I will go there for a night next time we want to get away!
The staff was friendly and informative. The shuttle service was a GREAT plus. This was our second stay and we would definitely return when in the area.
This new hotel was clean and parking was accessible. Staff was friendly and helpful with quick check in and check out. Small but adequate fitness room and pool. Thought that breakfast was included but it
Everything about this hotel is top notch. The decor and furnishings are upscale, stylish, expensive looking, and very comfortable All the comfort touches and amenities are special. The very reasonably priced breakfast buffet was superb. My husband had the best veggie omelet he's ever tasted, made to order- oooh and the bacon!!! The hotel's free shuttle service took us to and from one of the wonderful restaurants in Traverse City for a great dinner featuring locally caught fish. The staff was very warm, unpretentious and eager to please. It was perfect in every way!
I travel to Traverse City on business and normally stay at the Cambria. We have on occasion stayed at other hotels but I prefer to stay at the Cambria. It is always clean and very comfortable. The breakfast buffet is very good. The front desk employees are very professional & accommodating. I would definately recommend this hotel to others.
Super amenities all over the room. 1st class room feel. Real ceramic coffee cups instead of plastic. Unlimited free coffee in the am. Very fast responding service desk. Great pool and hot tub. Loved the lobby with the huge fireplace and 50 inch tv over it. Two hd lcd in the room. High def everything. Bed was a touch dissapointing. Only improvement I can thing of is to have some memory foam beds. Even the best pillow tops are no where near as comfortable. Would gladly stay again. And will plan on it.
It iw a wonderful hotel, very clean rooms and we are planning to stay in January for skiing.
What a wonderful new addition to Traverse City! The hotel is clean and comfortable and the suites are the perfect size for a family visiting the area. The restaurant and coffee bar were nice. The breakfast was yummy, but a tad expensive.
We just got back from staying at the Cambria Suites,and we delighted with the updated decor and comfort of the hotel. We stayed two nights, loved the pool and hot tub. Had some noisy neighbors, but the management quickly relayed the message to quiet down and they did. Travel alot, certainly would recommend.
Ich war dort mit meiner Tochter und ihrer Familie. Wir waren alle begeistert von der Anlage. Die Kinder liebten das Schwimmbad und die PlayStations in den Zimmern. Mein Zimmer hatte einen Fernseher im Bad Spiegel! Das Personal war sehr freundlich.
Right downtown. The decor was depressing and the room was poorly laid out.
We have stayed in 8 different hotels within the Traverse City area, including other large towers. However, this hotel had by far the best: -staff -views -location to downtown -onsite amenities -onsite bars and restaurant (food was amazing) -overall cleanliness -vintage feel I can only hope writing this will help people choose this establishment. Was a higher cost than other local hotels, but was easily worth it to us.
The location is perfect. The lobby is very nice. The room had an extra sink area which was a welcome surprise and quite nice. Newer TV The beds were too soft. The bathroom was a bit small and the tub/shower could only be used as a shower. For the main bathroom sink you couldn't get the water even cool - odd
We stayed in the historic tower and I loved the old charm. It is nicely renovated so you didn't feel like you were in a 100 year old hotel room. The windows are huge and offer a great view of everything around. The finishes were nice and the bed was comfortable. My husband complained constantly about the cold bathroom. I accepted this as part of the old charm, but the bathroom was very chilly.
I was double charged by kayak and the hotel. Kayak was not helpful in getting this fixed. The hotel is finally refunding the 2nd charge after 4 calls to different staff members
Pool area is really cool and has good hours. Staff is helpful. Beds are fantastic. Not many kids running around. The beacon bar on top floor of the hotel is great and offers one of the best elevated views of the city. There isn't much to "not like". The nightly rate is a little steep and I think that the restaurants prices are a bit high.
Beautiful historic hotel in downtown Traverse City. Walked to shops and restaurants. Clean room and reasonable price. Hotel restaurant service could have been better.
Close proximity to downtown. The shower was very poor, bed was hard and no blankets.
Clean. Comfortable. Walking distance to downtown.
Location. View. Helpfulness of staff. Parking convenience.
Clean property, friendly staff. Good location. There were no negatives in this hotel that we could find.
Standard issue 2 star chain hotel. Clean, and only cost $35/night during the January (OFF season) when there are tons of rooms available at every single hotel in town. I was surprised at the low rate, but granted we were there on a winter weekend during a snowstorm. :) It's a bit of a drive to the downtown breweries and bars, but not too far.
I was impressed at how nice and clean the room was for the price we paid! I was worried it was going to be a hole but I was pleasantly surprised! Pool and spa too which unfortunately we were unable to use. I would definitely stay here again and/or recommend family and friends to stay here. The tub only had two safety strips on the bottom. The other two were either worn off or missing somehow. It was a bit dangerous to take a shower with it being so slippery.
It's clean...good for a night.
Tidy, smelled fine Crappy shower, small bathroom
Absolutely nothing! Everything!
A fine motel for the price, what you'd expect for the money
It was only a few miles from downtown, which was a huge plus. The beds were comfortable and my wife and I both slept like hibernating bears. (Though, part of the reason for that was because we just finished a two-night camping stint and slept on hard, rocky ground both nights.) We also had a balcony, which was sweet. The shower head could have been more powerful. It took a while to completely wash our hair. Not a big deal.
The resort had everything we needed for our trip. We were there for the Bayshore Half Marathon, and the hotel was close enough for easy access to the start point. We loved having the lounge/restaurant right there on site so we could avoid the horrible traffic due to the construction. Food was good, happy hour specials were great ($1.25 domestic drafts!). No complaints on the rooms, which were pretty standard. Beach was really nice, sunsets were magnificent. Only negative was the breakfast buffet and it might have just been a one time thing. It was a bit cold.
The view was amazing. Loved having a room on the beach side. Bugs were all over the balcony door and we found dead ones on the bed and counters. The towels looked really old and gross. Room quality was a disappointment to us. It was doable, but I have higher expectations. If we didn't get such a good deal on Kayak and paid hotel rates, I would have been really upset.
Great location. Awesome bar with fun happy hour!
Location was great, staff were friendly. Heat in room was terrible. Shut off the first night so we froze. Shut off again when we were gone for several hours during the day. Staff adjusted the fan to constantly on but the unit made so much noise/vibration that it kept us up most of the night. King rooms are only next to commons bathrooms/pool/bar/restaurant so that hallway is noisy. Door to the outside is kept unlocked. Parking lot was a rutted ice pit, slippery if you have dress shoes on for a wedding as in our case.
The staff was exceptionally accommodating. Fawn and Diane went out of their way to make my stay with my 9 year old daughter special... and it was!!! I highly suggest this location for families. Facilities were clean. Food in the lounge was reasonably priced and yummy. Lots of amenities: indoor pool, fire pit on the beach, bunk beds for kids, play station in the room... great views. Sigh. When can we go back? We had a bunch of crazy gnats on our screens, so it was a bit awkward to have the door opened to the patio. Nothing a can of bug spray couldn't handle and definitely won't dissuade us from returning.