Ambiente Hotel La Casa 

Staff was accommodating when problems arose.

Bed linens were soiled, there was no air conditioner, refrigerator in room did not work properly, and neighborhood was less than desirable.

The staff were lovely and friendly. The hotel was a much shorter and nicer walk to the old town than I had thought.

There was an offensively strong smell of cooking, especially curry, in my room. As we stayed only one night, I did not really complain, but it was so strong that I struggled to sleep. In the morning, at breakfast in the lovely courtyard, I looked up to see that my room was situated directly above the kitchen, and the exhaust pipe from the kitchen ran up the wall just outside the room. They need to sort that smell out, because I could not stay there again with it.

One of the worst experiences I have had in a five-star hotel. In the sauna area: there was a significant amount of moss in the cold-water bucket- which left me green covered after using it! The scale in the room did not work- OK- that happens There was no shower gel- mmh There was no shampoo- starts getting bad By far the best: There was no warm water!!! In a five-star hotel unacceptable! Lastly: The hairdryer was defective- ir worked for 3 seconds! I talked to the receptionist about these issues and her answers were the most arrogant, inappropriate and brazen ones I have ever received in a hotel: - sometimes we have clients that have problems using the hairdryer! WHAT?? - thank you for letting ys know-we already know about the warm water problem. No excuse, no: we are sorry, no price reduction, no coupon for next visit- nothing! VERY substandard and a very arrogant way of treating a return client with these issues