Wonderful airline to travel with. The accommodations are always great.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Best airline ever for economy
Negativ: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "the crew is fine. The seat was OK standard."
Negativ: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "Serve customers with a smile"
Negativ: "Better tasting meal packages served at economy cabin"
Positiv: "They were very generous with food and drinks. It was a pleasant flight."
Negativ: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Positiv: "I always like Singapore Airlines. They should continue to be the best."
Negativ: "Some flexibility to select food choices even if we book the flight in short notice."
Positiv: "Seats are spacious even for economy class."
Negativ: "Flat beds on second flight"
Positiv: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Negativ: "Food was good but was not full compared to emirates."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "Boarding. Timely departure"
Negativ: "Entertainment selection."
Positiv: "Seating was spacious, crew was attentive. Boarding was efficient."
Negativ: "The food choice was not pleasing to me."
Positiv: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Positiv: "Everything else"
Negativ: "Food was less than marginal"
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Negativ: "would like regular water bottles to be available for drinking"
Negativ: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Negativ: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Positiv: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Negativ: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Positiv: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Negativ: "None that I can think of"
Positiv: "Excellent attention to service and comfort."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "Everything from Ticketing, Checking in......"
Negativ: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Positiv: "wide seats. great service. on time."
Negativ: "food was not as good as one would expect."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Ontime, airline stewards were excellent and tv entertainment very good"
Positiv: "Good crew service"
Negativ: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "friendly staff top Service top Inflight"
Negativ: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Positiv: "Food was delicious!"
Positiv: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Negativ: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Positiv: "Comfy chairs and good food on Singapore Airlines."
Negativ: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Positiv: "All went great"
Negativ: "I liked all - end to end excellent service"
Positiv: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
I love everything about Qatar airlines. Especially the airport and the the customer service they provided. The only problem was my sister was having stomach flu and terrible crumbs. She was asked if there is any chance she can have more comfortable seat, or place she can stretch her feet, so she can bear with the pain but the flight attendant told her that airline can’t accommodate her. It was frustrating to know that if someone feel unwell the airline doesn’t have any accommodations.
Flight attendants were very rude. Food wasn’t that great.
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
mIssing check in bag, no customer service, No follow up. missing critical medication
Getting bags takes longer time than expected
Overall everything was good,very impressed with good food and service from Doha to Atlanta
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
It’s good, thanks for all team members
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
I love Qatar Airways.Thanks to all the people who serve the airline
Negativ: "Everything was just great in their business class."
Positiv: "attentive crews, clean toilets"
Negativ: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Positiv: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Negativ: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Negativ: "Every thing is good"
Positiv: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Negativ: "Nothing. Keep up the good work"
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Positiv: "the crew was amazing"
Positiv: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Positiv: "War alles sehr gut!"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Positiv: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Negativ: "Nothing to dislike."
Negativ: "3,5h verspätet"
Positiv: "Food and entertainment was fine."
Negativ: "Crew was not very organized or helpful. Need more training/experience."
Positiv: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Positiv: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Negativ: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Positiv: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Negativ: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "Overall a good service with good food."
Negativ: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Negativ: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Positiv: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Negativ: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Negativ: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Negativ: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "Good, drinks, service and entertainment system."
Positiv: "Entertainment list were great."
Negativ: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"
I've always preferred Qantas, and the service is still generally good, but someone has taken their eye off the food offering. Back from NZ it was noodles with a sauce in a cardboard box. No cheese and biscuits, no sweet. Air Tahiti/Air Cailin, etc.. give a decent meal while on International.
Positiv: "Crew and beverage options were great."
Negativ: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Positiv: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Negativ: "I know it's an airplane, but even so, the food was astonishingly bad."
Negativ: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Positiv: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Negativ: "Completely satisfied."
Negativ: "Entertainment system was playing up and crew had to reboot it several times"
Positiv: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Negativ: "The sandwich for lunch was boring and the bread was not very nice."
Positiv: "Good movies make for a quick trip"
Negativ: "The food was disgusting..."
Negativ: "I booked emrits but i was boaded on quants"
Negativ: "Less gate changes"
Negativ: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Positiv: "Entertainment inbegriffen"
Negativ: "Geringer Sitzabstand"
Positiv: "Alles normal. Guter Flieger"
Negativ: "Software scheinbar inkompatibel mit anderen codesharing linien... dh online checkin etc funktioniert nicht. Genausowenig wie Bestellung von Spezialmahlzeiten."
Positiv: "Crew was friendly and helpful even the flight was nearly fully booked Choices of entertainment is good"
Negativ: "Unfortunately they ran out of the main menu Seats are old Entertaining system is also old, small screens with low quality"
Positiv: "Food wasn’t that bad Crew tried their best to serve everyone fast and and fullfield the extra wishes Entertainment system is good and choice is large"
Negativ: "Unfortunately there was a delay in boarding, would have been nice if they announced that earlier as they knew that the plane arrived late... Also plane was fully booked and I only got a middle seat, but luck? This older Boeing 737 is quite noisy and it makes it difficult to understand the announcements Old screens for entertainment with bad quality"
Positiv: "Normal standard for that kind of trip"
Positiv: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Negativ: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Positiv: "All inside the realm of the expected"
Negativ: "Seat was uncomfortable"
Positiv: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Positiv: "everything was lovely"
Negativ: "the outdated on flight entertainment system"
Positiv: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Negativ: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Positiv: "Das gesamte Flugerlebnis blieb mir in Positiver Erinnerung. Die Crew war hilfsbereit, freundlich und zuvorkommend."
Negativ: "Leider war das Frühstück auf diesem Flug ein wenig dürftig."
Negativ: "Flight was nearly an hour late leaving."
Positiv: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Positiv: "Wonderful staff, the flight felt quick and easy."
Negativ: "The food, there was no vegetarian option."
Positiv: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Positiv: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Positiv: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Negativ: "All of the above."
Positiv: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Positiv: "Great choice of entertainment. Served good food often with nice menu selection. Seats a bit tight as with all airlines. Fruit was fabulous and fresh - there were none left when I requested mine, but the flight attendant said there may be some left from other servers. Within a few minutes, she did bring one which I was thankful as I didn’t care for the other selection."
Negativ: "Close seats especially when others recline, but we were lucky on this flight no one did as it wasn’t a full flight so people moved around."
Positiv: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Negativ: "Cant think of a thing."
Positiv: "Staff service was excellent."
Negativ: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Negativ: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Positiv: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Negativ: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Negativ: "When my bag got lost"
Positiv: "Crew were lovely, friendly and very helpful."
Positiv: "I got to my destination safely and on time. Food and service were above average."
Positiv: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Negativ: "Nothing, really."
Positiv: "Food was good"
Negativ: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Positiv: "On time dep and arr."
Negativ: "Nothing specific."
Positiv: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Negativ: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Negativ: "That the flight was delayed and we are already getting there late to begin with."
Negativ: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Positiv: "Luckily the flight was only 3 hours"
Negativ: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Negativ: "Minimal food and drink service."
Positiv: "Getting there in one piece."
Negativ: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Negativ: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Negativ: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
An old plane that shows its age--including uncomfortable seats.
As ALWAYS, the seating is cramped. Due. To the fact, that it was a short flight, it was tolerable.
Negativ: "The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked."
Negativ: "My bags were missing"
Positiv: "Short swift flight"
Negativ: "The way the plane was boarded took a long time for such a small flight"
Positiv: "The salad was good."
Positiv: "Amazingly helpful and friendly crew."
Negativ: "Affordable fares equates to small space."
Positiv: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Negativ: "Food is definitely not as good as international airlines."
Positiv: "The entertainment was good with WiFi that worked well"
Negativ: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Negativ: "kleines Frühstück für umsonst"
Positiv: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Negativ: "The seats and entertainment could have been better"
Positiv: "Quick flight good crew"
Negativ: "More entertainment and snack selection"
Positiv: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Negativ: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Negativ: "Awesome Customer Service"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Flight was on time, arrived just a few minutes late, and newer aircraft."
Negativ: "Seat didn’t redline, food was marginal, flight attendants just did their job, nothing to write home about. It stands to reason: economy seat, economy food, economy entertainment, economy sleep, economy experience."
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "The person I sat next to was kind, as was the crew."
Negativ: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
Positiv: "The TV's on the back of the seats were nice."
Negativ: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Negativ: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Great service and smooth flight. Love American!!"
Negativ: "Everything was outstanding!!"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "American wins tge coach torture contest!"
Negativ: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Positiv: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Negativ: "For an obviously new aircraft the space between rows was horrendous. I am 5ft4in tall and when I sat down my knees touched the seat in front of me. When the passenger in front of me tilted his seat back I couldn’t even cross my legs! I like Qantas but I have learned to abhor American Airlines (which operated this flight), next time I will probably use Air New Zealand purely because of the seat situation."
Negativ: "Food service was not announced. Take off was delayed one hour"
Positiv: "New plane, great crew on board."
Negativ: "seats were hard especially for a 13 1/2 hour flight."
Positiv: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Negativ: "Bait and switch tactics, size of seats."
Positiv: "The food was good, the crew was very professional. The flight was on time. The seats were OK, but not conducive to sleeping."
Negativ: "We weren't assigned seats together. It ultimately worked out OK because I was assigned to sit between a mother and her young child. They asked if they could have my middle seat so they could sit together - hurray! After that, the person in the aisle seat next to my husband was willing to swap her aisle seat for my new-found aisle seat. But on long flights, greater efforts should be made to seat couples together."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Smooth operation, on time"
Negativ: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Negativ: "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
Positiv: "The boarding was done well"
Negativ: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Negativ: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Positiv: "Food! Friendly crew"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "The service was fantastic and so was the food!!!!! Loved the movie options as well."
Everything was fine but the food was not good
great personal interaction by flight staff. Small point. Having missed eating the main meal served just after boarding as I needed to sleep as I had been travelling 24 hours , the promised inflight light snack was not offered and not obvious how to get it. Would have appreciated more drinks offered throughout the flight.
The flight attendant was horrid. I know it is a team and it is only one of them but it was the one that yelled at a passenger that had fallen and could not get up. She also was rude to me while I was getting settled and my personal item was a tiny bit in the aisle. If this what you desire to reflect your customer service you missed it
Positiv: "Worst flight ever!! 7 hour delay because the plane broke down!! Never fly United again!!"
Negativ: "They should have offered free flight vouchers!! We got a lousy $20 meal voucher after waiting for 7 hours, delay was originally 1 hr then 2 then 3 etc On Father’s Day, it was the worse day ever!!"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Negativ: "Delay that caused us missing the connecting flight."
Positiv: "Seat was roomier. Food was good."
Negativ: "sitting next to the people you are traveling with"
Negativ: "To actually be on it would’ve been awesome"
Positiv: "The crew was great"
Negativ: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Positiv: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Negativ: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Negativ: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Positiv: "Food was actually quite decent"
Negativ: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Negativ: "I didn’t expect to pay to $30 for a carry on luggage"
Negativ: "The unplanned layover in HNL was very poorly handled."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Negativ: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Positiv: "Leider verspätet"
Positiv: "Service at business was good. Comfortable chairs and quiet cabin space."
Negativ: "The gate experience due to long time between flights getting worst due to a departure delay."
Negativ: "Worst flight experience ever."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Negativ: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Positiv: "Free movies/TV"
Negativ: "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."
Positiv: "The whole experience was good. This would be my favorite airlines in the future to travel anywhere"
Negativ: "I would have preferred some more quantity of food"
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "See above"
Negativ: "See above"
Positiv: "Customs in Houston smooth. United staff nice. All in all a good experienve"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Positiv: "On time. Friendly crew"
Negativ: "Very tight. Not food except snack."
Positiv: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Negativ: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Negativ: "Seats were not as comfortable as they could have been they could have provided a usb charger."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Positiv: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Positiv: "Half the flight booked, they let us switch to better seats!"
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."