On Long international flights should be often snack services
Positiv: "Flug war ok"
Negativ: "Parken auf Aussenposition. Obwohl kaum Flüge stattgefunden haben. Keine Treppe zum Aussteigen. 10 bos 15 minuten gewartet. Gepäck kamm dann 40 Minuten nach Landung am Band an. Unakzeptabel. Keib Wort warum. Passagiere sind offensichrlich nicht so wichtig"
Positiv: "Crew war sehr nett und die Sitze ok."
Negativ: "Formulare für Einreise wurden nicht geladen und mussten in der Warteschlage im Stehen ausgefüllt werden"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Negativ: "Food, entertainment program, pillows and blankets would have been nice,"
Positiv: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Negativ: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Positiv: "Service super, pünktlich und perfekte Landung/Abflug!"
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Negativ: "Everything was excellent! I will be flying with them again!"
Positiv: "Crew war nett"
Negativ: "Passagiere wurden umgesetzt"
Positiv: "The crew"
Negativ: "The seat space and food"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "Verpflegung fehlte kpl"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Negativ: "Internetverbindung war vergleichsweise langsam"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Crew were very good and helpful. Efficient and very helpful."
Negativ: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Positiv: "On time with excellent care by staff"
Negativ: "Long walk on the airport for connecting flight"
Positiv: "Maschine war ganz leer, Crew super nett Frühstück in MUC Lounge gut"
Negativ: "LH typisch keinen Komfort, Internet zum bezahlen, Catering mies"
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "I liked the part of entertainment, bunch of free movies we could watch"
Negativ: "the Meals. It could have been perfect when there was other options than vegetarian."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Negativ: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Negativ: "Das Essen war ok."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Negativ: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Positiv: "Flug war über pünktlich, wenn auch die fehlende Parkposition in Frankfurt den Zeitgewinn wieder wett gemacht hat. Einstieg war problemlos. Crew sehr motiviert und mit Freude bei der Sache."
Negativ: "Das Ei beim Frühstück gewohnt geschmacklos. Ansonsten war das Essen okay."
Positiv: "Great aircraft"
Negativ: "Waiting for arrival gate"
Positiv: "Flugpersonal war sehr freundlich und hilfsbereit. Boarding ging auch sehr schnell."
Negativ: "Auf unserem Langstreckenflug bekamen wir zwei Mahlzeiten. Leider war bei beiden Malen ein Gericht aus, sodass ich immer das bekam, für das ich mich nicht entschieden hätte... Cola war nach ca 1h komplett aus"
Positiv: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Negativ: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"
Positiv: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Negativ: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Positiv: "One of the crew members, a male, was very nice."
Negativ: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Negativ: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Positiv: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Insgesamt war der Flug ok, nach dem Desaster davor mit verpasstem Anschlussflug und den lautstarken Mitreisenden, wo niemand etwas unternahm von der Crew. Insgesamt hatten wir ca. 15 min. Verspätung.
BA is just Ryanair with better livery.
Security at BER was painfully slow, the staff just didn't seem in interested. The Swissport boarding agents were also rude.
I fly British Airways because they have convenient timings not because I’m expecting competence or comfort. Typically mediocre check in speed and flight punctuality. Old and tired planes. Oh well hopefully more choice will open up soon. And then it’s goodbye BA.
Delayed flight, no information as to why, more standing on the runway with no information and after landing, more delays with security gates not working. Just a shambles, lack of communication and lack of customer care.
Nach 6 Stunden (12.30am bis 630am) im Flieger wurde der Flug abgesagt. Dann ging es erst richtig los: keinerlei Information, kein Support von BA team am Flughafen, stattdessen wurden wir zunächst zu falschem Bereich im Flughafen geführt, nach 25 min waste of time dann Korrektur. Um 7.50am kam dann endlich das Gepäck. Wir mussten dann mit Emirates nach London. BA Kundenservice war nicht verfügbar. Auf refund warte ich noch. Fliege ~50-80x pro Jahr und kann sagen: BA - Worst airline ever.
Negativ: "sehr teuer"
Positiv: "Eine brandneue Maschine, sehr komfortabele Sitze, guter Service in der C"
Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"
Positiv: "Die Crew war nett."
Negativ: "Vielleicht etwas mehr Platz."
Positiv: "Boarding ging zügig"
Negativ: "Keine Getränke und Snacks, unfreundliche Crew, Passagiere werden wie Luft behandelt."
Positiv: "Essen, Sitze"
Positiv: "Wie haben geschlafen"
Negativ: "Das Bett in der Business ist etwas kurz"
Negativ: "Sandwiches alle ausverkauft, musste auf teures Tapas ausweichen. Anstelle eines Tomatensafts wurde ein teurerer Kaffee abgerechnet. Nach Reklamation würde es korrigiert."
Negativ: "Hinflug mussten wir 1 Std im Flugzeug sitzen und Rückflug 40 Minuten Keine Entschuldigung oder ähnliches"
Positiv: "Wir waren sogar früher als geplant angekommen! :)"
Negativ: "Kafee war eine Brühe"
Positiv: "M&S food on board"
Negativ: "Frühzeitig kontrollieren betreffend Handgepäck vor boarding"
Negativ: "Sauberkeit der Maschine. Essen war eine breiige Maße"
Positiv: "ALles sehr unkompliziert und koordiniert."
Positiv: "Die neuen Kunstledersitze sind viel hygienischer als die ekelhaften altmodischen Textilsitze. Fand ich echt toll. Der Flug selbst war sehr angenehm und die Passagiere wurden auch gut informiert ueber alles."
Negativ: "Das Boarding und Disembarking hat schier ewig gedauert, weil der Flieger nur 1 Tuer hatte, die Gaenge viel zu schmal und die Gepaeckfaecher viel zu klein sind. Kann ja verstehen, warum das so sein muss. Vielleicht sollte man beim Boarding einfach regeln, dass die Leute in den hinteren Reihen zuerst einsteigen und zuletzt aussteigen, damit es nicht so ein fuerchterliches Gewuehle gibt. Und es sollte moeglich sein, Gepaeck kostenfrei einzuchecken."
Negativ: "Notausgang sehr eng, nur kostenpflichtige Getränke in"
Positiv: "Sehr hohe Handgepäckmenge. Ein Urlaub alleine damit ist durchaus realisierbar"
Positiv: "Gute Unterstützung bei Problemen mit Online-Check-In; sehr genaue Gepäckkontrolle ist absolut in Ordnung; keine Verspätung; freundliches Bordpersonal; Preise für Bordverpflegung günstig - bei diesen günstigern Ticketpreisen ist die seperate Verrechnung absolut gerechtfertigt; werde daher trotz Probleme beim Hinflug wieder mit BA fliegen"
Positiv: "Das Flugpersonal war hektisch beim Servieren. Das bezahlen nur mit Karte war anstrengend und zeitraubend. Eine Stewardess hat Ihre Schuhe nicht richtig.angehabt. Ein Fuß war außerhalb des Schuhs. Waren insgesamt nicht sehr charmant. Sollten sich ein Beispiel an Lufthansa nehmen. Die kassieren für einen Snack und was zu trinken nicht. LH ist besser"
Negativ: "Ungemütliche Sitze, keine Beinfreiheit, freie Sitzplatzwahl (auch ohne Extrabeinfreiheit) nur gegen 14 Eur Gebühr, kein Fenster in Sitzreihe (im Sitzplan nicht ersichtlich), Verspätung ohne offensichtliche Erklärung."
Positiv: "Das Bording war ruhig und freundlich.Plätze wurden korrekt zugewiesen. Besatzung war freundlich und hilfsbereit."
Negativ: "Die Sitze im Flugzeug waren sehr eng.Wenn der Vordermann seine Lehne voll nach hinten kippte,konnte ich nicht raus aufs WC gehen.Musste den jedesmal wecken."
Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."
Positiv: "Great consideration from cabin crew."
Positiv: "Sehr freundliches aufmerksames Personal... und pünktliches boarding."
Negativ: "Die Sitze waren ungemütlich und ich war in der Mitte auf einem 3er Platz umgeben von zwei fremden Männern die beide geschlafen haben und ich deswegen nicht auf die Toilette konnte. Alleinreisende in die Mitte zu setzen finde ich nicht gut."
Negativ: "Da die App von British Airways nicht funktionierte wurde kein Boarding Pass generiert. Das Personal am Check in Schalter verweigerte darauf hin die manuelle Ausstellung eines Boarding Pars obwohl das Flugzeug noch im regulären Boardingprozess befindlich war"
Positiv: "Food was very good, and plentiful! Wine served with meal. Friendly staff. Smooth flight."
Negativ: "Seats are a little narrow"
Negativ: "leichte verspätung durch wetter"
Positiv: "Perfekter Service, super Landung"
Negativ: "Nichts auszusetzen"
Positiv: "Pünktliche Landung, 23kg Gepäckgrenze bei Handgepäck"
Negativ: "Teures Essen, Handgepäck musste aufgegeben werden"
Positiv: "Pünktliche Landung, 23kg Grenze bei Handgepäck"
Negativ: "Handgepäck musste aufgegeben werden, Wenig Fußfreiraum"
Negativ: "Leider konnte ich meinen Norm-Koffer nicht als Handgepäck mit in die Kabine nehmen und musste ihn aufgeben, entgegen der Vorankündigung. Offensichtlich war zuviel Gepäck mit an Bord."
Positiv: "Pretty new aircraft"
Negativ: "Food is bad in coach"
Positiv: "Crew were lovely, although they never came back to do a second drink service and didn’t answer call button, so anyone in PE had to walk back through Coach to get a drink. Not great. Food was tasty."
Negativ: "Premium Economy barely worth it and not as advertised - no amenity kit, in flight service identical to Coach (except for upgraded meal), seat super uncomfortable with an awkward footrest and a non working headrest."
Positiv: "Ich hatte im Voraus für den Hin- und den Rückflug Plätze am Notausgang gebucht. Für jeweils 70€ Aufpreis. British Airways wollte jedoch beim Check in nochmals 67€ dafür haben. Somit habe ich 140€ in den Sand gesetzt!"
Positiv: "all of the same reasons as noted above"
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Positiv: "Aufgrund der U-Bahn-Ausfälle kamen wir zu spät zum Flughafen und verpassten somit unseren Flug. Wir haben verzweifelt versucht, telefonisch mit der Airline Kontakt aufzunehmen, was jedoch aussichtslos war. Warteschleife ohne Ende... Man konnte uns an diesem Abend keinen Ersatzflug mehr anbieten, sodass wir auf eine deutsche Airline ausweichen mussten. Hier hat alles reibungslos funktioniert. Leider sind die Kosten für den Rückflug sowie das Gepäck futsch. Sehr schade für British Airways"
Positiv: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Negativ: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Positiv: "Flug war pünktlich. Sitze eher unbequem und wenig Beinfreiheit."
Positiv: "Empty middle seat so more room."
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Negativ: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Positiv: "Guter Service"
Positiv: "Great plane B 787"
Negativ: "Paid online for food and most choices gone Overpriced"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Positiv: "Efficient and quick, no issues."
Negativ: "flight was too bumpy"
Positiv: "I loved everything!"
Positiv: "We got there without crashing."
Negativ: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Got to Newark fast luggage was off plane very quickly"
Negativ: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Negativ: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Negativ: "Flight was on time"
Negativ: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."
Negativ: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Positiv: "Friendly staff"
Negativ: "No food selections available Better movie selections"
Positiv: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Negativ: "Baggage pick-up facilities at Newark Airport"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "Incredibly disorganized"
Positiv: "The crew was outstanding - pleasant and efficient."
Negativ: "Entertainment: movie selection very limited."
Positiv: "Very good overall."
Negativ: "Entertainment selection poor and dated."
Negativ: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Positiv: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Negativ: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Negativ: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Positiv: "Friendly staff n helpful. Good seats, movies available"
Negativ: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Positiv: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Negativ: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Positiv: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Positiv: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Positiv: "at least we wereat a part of the wedding"
Negativ: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "1 hour 35min delay for a 1 hour 40 minute flight!!"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Positiv: "Everything was fine. It was a very short flight."
Negativ: "I wouldn't say the crew service was nice. It was just ok. They kept leaning over passengers more than just a bit. They were disorganized and even though the food was for sell, the selection was very very limited. It was not like "I would like this", it was more like "well, what do you have"?. Finally, the landing was pretty rough."
Positiv: "the service was excellent"
Positiv: "Hey feed you well and offer movies even it's just an hour long flight."
Positiv: "Tv options"
Negativ: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Positiv: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Negativ: "Did not have food options I wanted - ran out."
Positiv: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Negativ: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Positiv: "Everything was great I had a Blast"
Positiv: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Negativ: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Positiv: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Positiv: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Negativ: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Negativ: "Horrible to say the least Never made it to Toronto"
Negativ: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Positiv: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Negativ: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Negativ: "Getränke Qualität"
Negativ: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Positiv: "Flight attendants were nice"
Negativ: "Food quality"
Positiv: "service and timing were great"
Positiv: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Negativ: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Negativ: "Delays is Boarding No food and beverages"
Negativ: "Whole flight was so cold like in refrigerator."
Positiv: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Positiv: "Food was good. Crew on the flights were polite"
Negativ: "Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways."
Negativ: "Keine Verspätung und kostenlose Getränke wären wünschenswert"
Negativ: "Gepäck Abfertigung in Hamburg absolut inakzeptabel"
Positiv: "Crew was very pleasant and attentive."
Negativ: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Negativ: "Besser andere Airline buchen"
Positiv: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Negativ: "Food was typical economy class fare."
Negativ: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Positiv: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Negativ: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Positiv: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Negativ: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Positiv: "Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens ."
Negativ: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Positiv: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Negativ: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Negativ: "Seat and cabin temperature was very uncomfortable."
Positiv: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Negativ: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Negativ: "Worst entertainment system"
Positiv: "It is a quick trip which is nice."
Negativ: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Positiv: "While the flight left late, the service on board was good as was the comfort provided. Staff friendly. I actually was pleasantly surprised overall given a long past experience on the old SABENA."
Negativ: "None, overall a decent transatlantic flight without any problems."
Positiv: "Verspätet, wenig Info. Passagiere bei sehr vollem Flug unzureichend geführt, daher Ineffizient"
Positiv: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Negativ: "Rollator wurde nicht wie angekündigt am Flugzeug wieder bereit gestellt. Ansonsten alles prima."
Positiv: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Negativ: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Negativ: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Negativ: "The flight left 30 minutes after it was scheduled to leave. In addition, when we landed, they weren't prepared for us. We had to wait for the stairs and shuttle to arrive to get us to the airport terminal. It was especially frustrating because we had nearly no time to get to our connecting flight. The hosts and hostesses were mediocre at best."
Negativ: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Positiv: "On time boarding and the flight was in less time than expected."
Negativ: "No leg room, my tray table was broken"
Negativ: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Negativ: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Positiv: "The on board crew was very helpful."
Negativ: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Positiv: "The crew was excellent. Flights were uneventful. Enjoyed the ability to watch a movie on the little TV that each seat had. Made the long flight feel much quicker."
Negativ: "On my flight from Dulles to Brussels, the seat cushion was pretty much worn out. Felt like I was sitting on concrete. My butt was pretty sore after the flight. Flight back was totally fine. But it was a small inconvenience. Everything else was great."
Negativ: "Knappe Umsteigezeiten um vom Transit zum Schengenraum zu kommen, hat mein Gepäck nicht mit transferiert"
Positiv: "Entspannter Flug, freundliche Besatzung, sehr gute Ankunftszeit in Accra letzteres bitte beibehalten,"
Positiv: "Nothing. Wanted it to be over already"
Negativ: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
Negativ: "Baggage handling"
Negativ: "Required to pay even for a soft drink or juice."