Finde günstige Flüge nach Asheville

Positiv: "I love your hostesses"

Positiv: "yes. great travel and crew"

Positiv: "Easy and efficient boarding process, great Tv episodes selection"
Negativ: "Staff was slow to remove plates after eating"

Negativ: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."

Positiv: "Everything was great"

Positiv: "crew was very sweet"
Negativ: "food and wine options were terrible"

Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."

Positiv: "Great food and service. I like the short layover / transit time."
Negativ: "Multiple security from Doha to Chicago. One should be sufficient."

Positiv: "The airplane trip was ok"
Negativ: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."

Positiv: "YES--best airline for sure!"
Negativ: "Congratulations on achieving excellence."

Positiv: "Nothing"
Negativ: "Food was terrible. It’s worse among the airlines."

Positiv: "Very packed and no leg space"

Positiv: "Crew was very accommodating"

Positiv: "Staff were fantastic."
Negativ: "Better movies please."

Positiv: "War alles sehr gut!"
Negativ: "Nichts"

Positiv: "Qsuite is the best flight experience I've ever had by a long, long way."

Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"

Positiv: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."

Negativ: "3,5h verspätet"

Positiv: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Positiv: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Negativ: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Negativ: "I cannot think of a single thing."

Positiv: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Negativ: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"

Positiv: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"

Negativ: "Snacks and drinks could be betteri"

Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"

Negativ: "Leg rooml"

Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."

Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."

Negativ: "n/a"

Positiv: "Great service"
Negativ: "Food was average"

Positiv: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Negativ: "nothing"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Best host staff"

Positiv: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Negativ: "The seats were very tight and the food was okay, but the staff was great."

Negativ: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."

Positiv: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"

Negativ: "Organization of the boarding"

Positiv: "Flight attendants very nice"
Negativ: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"

Positiv: "everything"

Positiv: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Negativ: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"

Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."

Positiv: "All around a great experience."

Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"

Positiv: "Being on time"
Negativ: "Nothing you guys did great thank you so much."

Positiv: "The crew was so kind and amazing. They definitely made our flight great!"
Negativ: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"

Positiv: "Great crew, good in-flight movies. Good food."
Negativ: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."

Positiv: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."

Positiv: "The crew looked after us well"
Negativ: "It was all good"

Positiv: "Crew was great!"
Negativ: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("

Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"

Positiv: "Excellent airline"
Negativ: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"

Positiv: "Everything was good in this flight"
Negativ: "N/A"

Positiv: "Food and snacks!!!!!"

Positiv: "Friendly staff"
Negativ: "Lack of business class seats and no premium economy seats on this flight"

Positiv: "The food was okay"
Negativ: "The gate was Jane without announcement"

Positiv: "Loved the food and ambiance"
Negativ: "The on air entertainment was surprisingly low quality"

Positiv: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Negativ: "Nothing"

Positiv: "Service, meals, friendly and attentive FAs"

Negativ: "Why do I have to get a new boarding pass in London"

Negativ: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"

Positiv: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Negativ: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"

Negativ: "The plane seemed to be a little bit old, especially entertaining equipment"

Positiv: "Service and food are good. Crew very friendly and tries to please everyone."
Negativ: "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."

Negativ: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."

Positiv: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Negativ: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Positiv: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."

Positiv: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Negativ: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."

Negativ: "Delayed 40mins"

Positiv: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Negativ: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"

Positiv: "Quantity of food was less for the dinner time..but overall experience was good.."

Positiv: "I thought the food was mediocre for business class"

Positiv: "Hard product and food"
Negativ: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"

Positiv: "The flight was on time."
Negativ: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."

Positiv: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Negativ: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."

Positiv: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Negativ: "Back to Air France next time!"

Positiv: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."

Positiv: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Negativ: "Some meal choices were a bit sparse. That's my only complaint!"

Positiv: "Nothing because I was given a middle seat"
Negativ: "6'4 and I get a middle seat.."

Positiv: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Negativ: "Nothing"

Negativ: "Both my departing flight and returning flight had broken wifi on it. Very bummed"

Positiv: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."

Negativ: "Everyone was delightful during the entire flight."

Positiv: "The flight from Sydney to LA was enjoyable"
Negativ: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."

Positiv: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"

Positiv: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Negativ: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."

Positiv: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"

Negativ: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."

Positiv: "All the meals and movies included"

Positiv: "I liked the entertainment system, free adult beverages and boarding process"
Negativ: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."

Positiv: "Entertainment system is great"
Negativ: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."

Positiv: "It was on time, and the crew was welcoming and helpful."
Negativ: "The lack of healthiness of the snack--mostly sweets."

Positiv: "It arrived on time"
Negativ: "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."

Positiv: "Crew was amazing and super professional. The seats were trash. Very uncomfortable"
Negativ: "Better seats in the plane? Is that possible to change? Lol"

Positiv: "the scheduled time offers, the fast boarding time"
Negativ: "offer lactose intolerance snacks"

Positiv: "The space between passengers."
Negativ: "Nothing it was perfect."

Negativ: "Slight delay"

Positiv: "Seat was comfortable, boarding was good"
Negativ: "WiFi didn’t work, my tv didn’t work either"

Positiv: "It was super"

Positiv: "New long haul service is a real improvement in quality"

Negativ: "The flight was more than 4 hours late making us miss our connections"

Positiv: "Nothing I couldn’t get this flight because of the delay of the previous one"
Negativ: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."

Positiv: "The crew was friendly and professional"
Negativ: "The space given in the seats is just getting ridiculous. The person in front of me reclined and hit my left knee. It hurt for three days even with my doing physical therapy and exercises."

Positiv: "Free snacks!!!"

Negativ: "Was not offered a drink in first class prior to take off."

Negativ: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."

Negativ: "Again, make sure to note conspicuously that luggage price is not included."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "Crew was wonderful! Food was good. It was a good experience."
Negativ: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."

Positiv: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Negativ: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"

Positiv: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Negativ: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."

Positiv: "It's a nice and short flight so can't ask for too much. Quick to board and deplane"
Negativ: "The flight was delayed by close to an hour. Being a late flight it made for an overly long travel day."

Positiv: "The website delivered everything I needed."
Negativ: "More discounts for frequent users."

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Positiv: "great trip and crew"

Positiv: "Crew was very pleasant"
Negativ: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "Crew was great"
Negativ: "I actually can not complain"

Positiv: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Positiv: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Negativ: "Felt hot in the plane."

Positiv: "The movies kept my daughter busy."

Negativ: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."

Negativ: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "Flight was good. Left on time. Crew was attentive."
Negativ: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."

Positiv: "On time, staff, and overall service"
Negativ: "No complaints"

Positiv: "food was pretty good."
Negativ: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."

Positiv: "And arrived early, too.☺"

Positiv: "Great people and crew early arrival nice passengers"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Confort"
Negativ: "The floor was litte bit dirty"

Positiv: "I liked the cabin interior and the inflight entertainment system."
Negativ: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."

Positiv: "Special staff great pilots snacks free movies safety"
Negativ: "Everything was great"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Positiv: "On time and helpful"
Negativ: "Na"

Positiv: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Positiv: "Could not use the bathroom"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

"Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein"

Negativ: "The touch screen did not work properly"

Negativ: "Friendlier crews"

Negativ: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Negativ: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Positiv: "Great atmosphere, crew was excellent!"
Negativ: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Positiv: "Crew were excellent"
Negativ: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Positiv: "Everything works and quick to get to destination."

Negativ: "Crew members in Amsterdam were very rude and disrespectful"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Negativ: "Travelled business class and was ace experience"

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "Crew was helpful and food was very good"
Negativ: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "Late departure. Rush to connect."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Negativ: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Positiv: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Positiv: "Like the overall KLM experience"
Negativ: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "Helpful and kind crew"
Negativ: "I wish there was WiFi"

Positiv: "super"
Negativ: "alles gut"

Negativ: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Positiv: "Alles ok"

Positiv: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Negativ: "No downsides at all"

Positiv: "Crew was nice and efficient"
Negativ: "Economy seats don’t recline enough."

Positiv: "All good"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Negativ: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Positiv: "Good comfortable seat with extra leg room. Pleasant crew."

Positiv: "Employees were very friendly"
Negativ: "The seats were very small"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Negativ: "No complaints about anything."

Negativ: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Positiv: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Negativ: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Positiv: "Food was good and crew members were very nice"
Negativ: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Negativ: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Very friendly staff"

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Negativ: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Negativ: "The food was not as usual."

Positiv: "Seats ok. Crew is super. Drinks offered"
Negativ: "Nothing, AF rocks"

Negativ: "Flight was delayed for 4+ hours"

Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"

Negativ: "Staff Curtsy and overall gestures!!"

Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"

Negativ: "Seat recline was broken- wouldn’t hold position."

Positiv: "n/a"
Negativ: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Positiv: "Freundlichkeit des Personals"

Negativ: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."

Positiv: "The seat was very comfortable."
Negativ: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Positiv: "Amasing crew"

Positiv: "NA"
Negativ: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."

Positiv: "I like the comfortable seats"
Negativ: "Service lag a little"

Positiv: "Great crews, excellent customer service"

Positiv: "Great food and friendly crew."
Negativ: "Seatback system was old and not very functional."

Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"

Positiv: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Positiv: "Food and wine. Entertainment."
Negativ: "Sat closer to water closet. Maybe more air freshener in there."

Negativ: "Sehr laut! Eng gestuhlt"

Positiv: "The crew was pleasant and boarding efficient I lucked out with first class"

Negativ: "More water provided during the flight. Also, the second meal was not very good."

Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("

Positiv: "Great seat. Comfortable. Quick boarding."
Negativ: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Positiv: "The crew was helpful and accommodating"
Negativ: "The flight was delayed, missed connection, and lost baggage. Subpar."

Positiv: "Intranet meant I could watch movies on my iPad"
Negativ: "Seats are very uncomfortable"

Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."

Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."

Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"

Positiv: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Negativ: "Verspätung"

Positiv: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Negativ: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Positiv: "Good quality flight"
Negativ: "But delayed and lost baggage"

Positiv: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Positiv: "Quick and efficient not lying more to say or critique."
Negativ: "Coffee and a bread roll as a snack??"

Negativ: "Na"

Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"

Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"

Negativ: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."

Positiv: "Everything was fine"

Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Positiv: "Nothing"
Negativ: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Positiv: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Negativ: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Positiv: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Negativ: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"

Positiv: "Easy, fast, comfortable, no hassles"

Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"