Finde günstige Flüge nach Kanada

Negativ: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Negativ: This flight was cancelled

Negativ: On time departure

Positiv: Lounges are good

Negativ: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Positiv: Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable.

Negativ: The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged.

Negativ: The check in and boarding process is always slow and cumbersome at Keflavik - it’s unpleasant to have to be bussed to the plane outdoors and then use stairs to get up to the plane.

Negativ: Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge.

Positiv: Nothing

Negativ: No food and alcoholic beverages on an international flight - very disappointing. Also the entertainment system didn’t work.

Positiv: We got earlier than expected to our destination

Negativ: Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people

Positiv: Quick flight

Negativ: Organization of entry gates. Sat in the plane for about 30 min after landing.

Positiv: There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great.

Negativ: The boarding situation is odd and less organized or structured than any of the other airlines I've flown with.

Positiv: Crew is amazing, seats are pretty good.

Negativ: On time, baggages checked in and were made available on time.

Positiv: Top sympathische Crew

Negativ: Flight got delayed 30 minutes

Positiv: Food was great, enjoyed watching videos, staff very profession and friendly.

Negativ: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Positiv: Great airline

Negativ: complimentary water needed

Positiv: Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Negativ: Trip was a disaster

Positiv: The crew at HYD airport is good people.

Positiv: Crew

Negativ: American airlines connections were terrible

Positiv: Food and price

Negativ: On time departure

Positiv: The boarding procedure was much more organized than the previous flight.

Negativ: They served fish on board, and the odor stuck around for awhile.

Positiv: Everything very professional and high quality.

Negativ: The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened.

Positiv: attention and food

Negativ: more bathrooms on the airplane

Positiv: The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch.

Negativ: The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably.

Negativ: Purchased only one way fee for luggage at expensive rate and had to pay another luggage fee on way back. Was not informed it was only one any fee . No complimentary food or snacks offered considering it was an 8 hr flight. When we did purchase a meal, portion size was very small.

Negativ: Food could have been better.

Positiv: The crew was nice

Negativ: Basically everything

Positiv: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Positiv: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Positiv: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Negativ: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Positiv: Food was unusually good for airplane food

Negativ: Leg room

Positiv: The crew was helpful and kind.

Negativ: The check in and boarding process is always slow and cumbersome at Keflavik - it’s unpleasant to have to be bussed to the plane outdoors and then use stairs to get up to the plane.

Positiv: The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth.

Negativ: On time

Positiv: The crew was helpful and kind.

Positiv: everything

Negativ: boarding

Negativ: flight attendants were not friendly, on their phones as we deplaned, no smiles The entertainment options are terrible.

Negativ: Lost my suitcase. Transfer between flights was about 1 1/2 hours, too short. They promise the bag will be here tomorrow - 1 day late.

Positiv: These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend.

Negativ: not so crowded

Negativ: There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better

Positiv: Excellent seats, excellent and friendly service:)

Positiv: Flashy new seats.

Negativ: Flight delayed

Positiv: The crew was amazing

Negativ: Great job

Positiv: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Negativ: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Positiv: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Positiv: 48 hours travel from Europe Thanks to sucky Delta airlines that are absolutely the most horrible company Never ever again

Positiv: Crew was great!!

Negativ: Boarding of plane. Should be from Back to front.

Positiv: The flight was safe and efficient.

Negativ: The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about.

Negativ: sat on the tarmac for 3 hours because the pilot was late.

Positiv: Great airline

Positiv: Just as I expected. And I made my last connection easily.

Positiv: Reclinable seats.

Negativ: The food!! The lights could be dimmed as it was a night flight.

Positiv: Die Crew war nett.

Negativ: Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert.

Positiv: Luggage trap for people who has layover.

Negativ: Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect.

Positiv: The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch.

Negativ: The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably.

Negativ: Food could have been better.

Positiv: The cabin crew were all pleasant and attentive. The entertainment system had a lot to offer.

Negativ: The seat bottom was flat and hard.

Negativ: Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags.

Positiv: The crew was light spirited. Took the angst out of the long stressful wait

Negativ: Punctuality. Flight was 2 hours late

Positiv: The fight was very professionally carried out.

Negativ: The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass.

Negativ: We always board with Sky Priority but the agent took us off the line until Comfort Plus boarded. It was embarrassing to my husband and myself.

Positiv: Staff were professional and courteous

Negativ: This was an old plane. Seats not as comfortable, and entertainment system was lacklustre.

Positiv: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Negativ: 5 stars all around

Positiv: Lounges are good

Negativ: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Positiv: Food was unusually good for airplane food

Negativ: Leg room

Positiv: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Negativ: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Positiv: Very friendly crew and on time with no problems.

Positiv: The crew were excellent and seats were comfy.

Negativ: Headphones for the entertainment centre.could have been better. Sound quality not great.

Negativ: Travelled business class and was ace experience

Positiv: The flight was on time, the Swiss Air plan was clean and the swiss chocolate and ice cream was wonderful!

Positiv: Luggage trap for people who has layover.

Negativ: Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect.

Positiv: The crew was nice

Negativ: Basically everything

Negativ: It was safe and everyone was friendly. Most spoke English and helped when I requested.

Positiv: Prompt service, clean plane, friendly stewards.

Negativ: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Positiv: Crew were helpful and friendly, but not as good as SAS.

Negativ: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Positiv: Yes

Negativ: Nothing except the airport

Negativ: Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.