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Positiv: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into

Negativ: Nothing,just the seats. Cleanliness was perfect

Positiv: Comfort

Negativ: Internet

Positiv: The crew was professional & friendly

Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.

Negativ: Still don’t have my luggage yet

Positiv: Information sharing by pilots and crew. Economy class leg room is good.

Negativ: All good up to the level

Positiv: Comfort

Negativ: Internet

Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.

Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Positiv: Pleasant crew. Appropriate and efficiently served snack.

Negativ: Boarding and disembarkation were slow.

Positiv: The socks offered in business were comfortable and nice looking. The red wine was good.

Negativ: The food was just average and the seat not too comfortable

Positiv: The crew was professional & friendly

Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.

Negativ: Very nice crew and great food

Positiv: Services is good .

Negativ: Food can be better

Positiv: The crew’s positive energy and great service were truly amazing. Kudos Delta!

Positiv: Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well.

Negativ: Everything was great!

Positiv: Helpful and attentive crew

Positiv: Very nice plane

Positiv: When I asked for a seat change the crew was very accommodating

Negativ: With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere.

Positiv: Everything was better than expected.

Negativ: Nothing

Positiv: Crew was awesome! Service was quick!

Negativ: One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again..

Positiv: The crew’s positive energy and great service were truly amazing. Kudos Delta!

Positiv: Confort and kindness

Negativ: It was too cold

Negativ: It's KLM. What else do you need to know.

Positiv: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Positiv: The crew was professional & friendly

Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.

Positiv: Fast boarding

Negativ: Slow in refuelling, got us delayed for 40-

Positiv: Loved the smooth ride.

Negativ: Bathroom was pretty nasty

Positiv: The crews were pretty great!

Negativ: The regulating of the temperature.

Positiv: Almost everything, especially the crew.

Negativ: Don’t feel like anything should be better to be honest

Positiv: Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well.

Negativ: Everything was great!

Positiv: When I asked for a seat change the crew was very accommodating

Negativ: With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere.

Negativ: People wiping down their seats during the flight .... how silly

Positiv: Everyone was perfect...!!!

Negativ: We need a real meal, we appreciate the snacks but real meal is necessary.

Positiv: Everything was better than expected.

Negativ: Nothing

Negativ: Seats were a little dirty especially for the COVID-19 going around.

Negativ: For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money.

Positiv: Everything about the flight

Negativ: Nothing

Negativ: Very nice crew and great food

Positiv: Crew were excellent

Negativ: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Positiv: The socks offered in business were comfortable and nice looking. The red wine was good.

Negativ: The food was just average and the seat not too comfortable

Positiv: Yes

Negativ: Nothing. Flight was amazing

Negativ: Bigger seats the new ones are way to narrow

Positiv: The crew was professional & friendly

Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.

Positiv: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Negativ: Move the drapes a few more inches back.

Positiv: Great atmosphere, crew was excellent!

Negativ: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Negativ: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Positiv: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.

Negativ: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.

Negativ: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.

Negativ: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare

Positiv: Everything perfect and arrive to destination on perfect time.

Negativ: All positive.

Positiv: Impressive service... amazing crew, very friendly and professional

Negativ: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Positiv: Confort and kindness

Negativ: It was too cold

Negativ: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Positiv: Being on time with everything.

Negativ: Nothing

Positiv: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Negativ: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Positiv: Very nice plane

Positiv: The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions.

Positiv: Check in at the airport- Delta is so friendly and helpful!! Flight crew was wonderful

Negativ: Seats are snug

Negativ: 3 1/2 hr delay

Positiv: Highly attentive crew, extremely helpful, made a bad day bearable

Positiv: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.

Negativ: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Positiv: The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions.

Positiv: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.

Negativ: Load the plane from back to front. It makes sense as people leave the plane from front to back

Positiv: The crew was amazing! The plane ride was smooth!

Negativ: You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules

Positiv: Crew were excellent

Negativ: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Positiv: The crew.

Negativ: The time between flights.

Positiv: The crews were pretty great!

Negativ: The regulating of the temperature.

Negativ: Very nice crew and great food

Negativ: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Positiv: The crew was amazing! The plane ride was smooth!

Negativ: You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules

Positiv: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.

Negativ: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Positiv: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Negativ: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Negativ: 3 1/2 hr delay

Positiv: new plane good flight

Negativ: seat space

Positiv: Amazing crew

Positiv: Delayed

Positiv: Nothing, they cancelled the Trip/Flights

Negativ: A pandemic not to occur and cause cancellation of this trip. Planned for over 6 months, cancelled.

Positiv: Yes

Negativ: Nothing. Flight was amazing

Positiv: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Positiv: Usual faultless KLM experience

Negativ: Nothing.