Finde günstige Flüge nach Niagara Falls

Positiv: "Personal freundlich. Über 30 min verspätung..."
Negativ: "Das essen war sehr schlecht. Reissalat: der reis war praktisch roh und hart..."

Positiv: "Flugpersonal freundlich, leichte verspätung"

Positiv: "Nettes Personal an Board"

Negativ: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."

Positiv: "Check in easy"
Negativ: "Weren’t told enough about delays ... very tight seating crew was friendly"

Positiv: "He service was fantastic."

Positiv: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Negativ: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"

Positiv: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."

Positiv: "preis Leistung"
Negativ: "Verspätung"

Negativ: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."

Positiv: "Flight was 14:40----- Boarding began a little late at 14:20. Got everyone on board efficiently and quickly. No kidding. Plane was ready and started moving for take off at 14:39. Impressive! Well Done!"

Negativ: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."

Negativ: "My seat was semi-broken, it was in constant state of reclining."

Positiv: "pünktlich - sogar zu früh Schokolade :)"
Negativ: "Babygeschrei"

Positiv: "Flugzeug war sauber"
Negativ: "Verspätung Sandwich war kalt und hart wie den Stein"

Positiv: "moderne maschine"
Negativ: "verspätung - wie die meisten swiss abendflüge. warum nicht den flugplan nachvhinten verschieben? babygeschrei babygeschrei"

Positiv: "Sehr speditives und unkompliziertes Boarding, pünktlicher Abflug"
Negativ: "Keine Verpflegung im Preis inbegriffen, nur Kaffee und Tee. Gerichte und Getränke von der Karte sehr teuer."

Positiv: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Negativ: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Positiv: "It's swiss. everything works. always."
Negativ: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."

Positiv: "The food was good and the crew was nice."
Negativ: "No entertainment offered and the seats were cramped."

Positiv: "Freundliches Personal, pünktlicher Start"

Negativ: "1h45 departure delayed with no compensation."

Positiv: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."

Positiv: "The service on board was excellent, I would use this airlines in the future..."

Positiv: "Wie immer sehr freundliche Crew, guter Service"
Negativ: "Sitzabstand in Eco definitiv zu knapp!"

Positiv: "Komfort der Sitze war angenehm. Der Flug war angenehm. Das Personal war freundlich."
Negativ: "Kurzfristige Anpassung der Einsteigegates. es gab keine schriftliche Kommunikation am ursprünglichen Gate. Eine Audiodurchsage habe ich nicht mitbekommen."

Positiv: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Negativ: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"

Positiv: "The chocolate"
Negativ: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."

Positiv: "I like the space in business class and the staff were really nice"
Negativ: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"

Positiv: "Food wag good, plane comfortable"
Negativ: "Transfer at Zurich"

Positiv: "My upgrade to first class. Service she good is good considering short flights"
Negativ: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"

Negativ: "1,5 h verspätung. mein business sitz funktionierte nicht und musste von der crew manuell verstellt werden."

Positiv: "Food and entertainment"
Negativ: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."

Negativ: "Unpünktlich..."

Positiv: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Negativ: "Boarding was unorganized but I am sure that is no fault of your own."

Positiv: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Positiv: "Good service... good food....on time. I will fly Swiss again."

Positiv: "Service was nice and friendly"
Negativ: "Very narrow and absolutely the smallest legroom I have ever encountered. It wa not possible to choose the seat beforehand"

Positiv: "Service Freundlichkeit fast ohne Verspätung!!"

Positiv: "Serv ice und Freundlichkeit, Platzangebot"

Positiv: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Negativ: "Nothing"

Negativ: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"

Positiv: "Keine lange Wartezeit, dauerhafte Informationen, guter Service."

Positiv: "- Wir wurden vom Piloten umfassend informiert. - Keine Turbulenzen auf dem gesamten Flug - Guter Start, gute Landung - Getränkeangebot"
Negativ: "- Wir reisten mit kleinem Kind, es wurde uns nichts angeboten. Weder ein Plüschflieger (wie üblich) noch ein Lätzchen für das Znacht, einfach nichts. Das war bisher immer der Fall. - Essen war mieserabel. Einen kalten Pouletsalat mit Karotten, der nach gar nichts geschmeckt hat. Dann lieber nichts auftischen liebe Swiss. - Verspäteter Abflug, da der Flieger noch nicht mal am Gate stand während wir eigentlich abfliegen sollten."

Negativ: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."

Positiv: "Nothing distinguishes itself for better or worse than usual in coach."

Positiv: "Nothing"
Negativ: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Negativ: "Very bad service, staff was not polite or helpful"

Positiv: "Alles hat zuverlässig geklappt so wie ich es von Swiss erwarte. Das Essen war gut."
Negativ: "Das Unterhaltungssystem ist etwas veraltet und die Bildschirme sind sehr schlecht in der Helligkeit und Auflösung. Die teilweise sarkastische Art der Flugbegleiter war etwas speziell."

Negativ: "No space in the seats"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "Crew"
Negativ: "3 hours there before the departure."

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Positiv: "Crew was stellar, very accommodating."
Negativ: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"

Negativ: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Negativ: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Positiv: "Individual screen and USB port"
Negativ: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"

Positiv: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Negativ: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Positiv: "When you are delayed, there is not much to commend."
Negativ: "Delayed. That pretty well says it all."

Positiv: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Negativ: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."

Positiv: "The crew was good and the flight was smooth."
Negativ: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."

Positiv: "i love the view from the window seats and that I was able to relax and the snacks."

Positiv: "Plane was comfortable"
Negativ: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Negativ: "Seats were cramped, very uncomfortable."

Positiv: "Good flight, comfortable; good food."
Negativ: "Entertainment system kept failing"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Negativ: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."

Positiv: "Everything was good about our flyet, the crew, the ride."
Negativ: "We had two delays before departure, we had family waiting in salt lake for us for hours."

Negativ: "was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto"

Negativ: "Wish WiFi was not xtra"

Positiv: "Boarding process was handled very nicely, meaning good instruction without being matronly or demeaning. Seating in first class is comfortable. Crew was efficient but not overly friendly. Entertainment options were quite good."
Negativ: "Overhead bins are the size of a bathroom medicine cabinet on this CRJ-900. Food options in first class are lacking. Only snacks and then, only crisps cookies and bananas. Would like to see sandwich offered or at least some premium snacks. Wine replenishment is done very sparingly."

Positiv: "Not much"

"Another good flight newer plane therefore better seats. The landing was excellent!"

Positiv: "new plane good flight"
Negativ: "seat space"

Positiv: "All of it"
Negativ: "Nothing Best flight"

Positiv: "Crew was excellent, seats are never excellent"

Negativ: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."

Positiv: "The flight landed early. Check-in staff were great."
Negativ: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Positiv: "There was an available seat next to me"
Negativ: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Positiv: "The crew was amazing. Kat and the other stewards were very friendly."
Negativ: "Maybe the option for free upgrade to first class if flight is not full??"

Negativ: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"

Negativ: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "Crew was amazing."

Negativ: "Good"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "All okay except baggage check in and baggage claim."
Negativ: "Delta Baggage handler accused my g/f of lying about active military status. Refused to accept her military ID. She is a first responder in a unit that responds to search and rescue and terrorist attacks and was returning from three days of maneuvers. Baggage lost. Still not here forty hours later."

Positiv: "Good snacks"
Negativ: "Nothing"

Positiv: "Crew trying their best to keep passengers happy. Arrival on time."
Negativ: "Incredibly bad, mostly unhealthy, overprocessed food. Glad I brought my own. Very narrow seats. No opportunity to upgrade to economy plus. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. (On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.) A major concern: stewardesses support the general fashion of darkening the cabin in the interest of movie watchers and general quiet. What about my right to daylight, especially during a day flight from D' dorf to Atlanta? It's helpful against jetlag. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. The film program is not intetesting enough to justify this decision."

Negativ: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."

Positiv: "The service and the crew were extremely courteous polite and professional ."
Negativ: "As it is an all flights just not enough leg room and a very tight chair."

Positiv: "The great job the crew preformed."
Negativ: "older plane - seats were not comfortable."

Positiv: "Der Flug war sehr angenehm, so wie man sich das wünscht. Das Essen war wie immer sehr lecker und schön frisch. Die Besatzung war immer zur Verfügung."
Negativ: "Die Sitzen waren bequem jedoch die Fuß halte Vorrichtungen haben etwas gestört."

Negativ: "Flug war wahrscheinlich überbucht und konnte nicht einchecken! Unglaubliche Frechheit!!!"

Positiv: "Sehr gute Auswahl an Speisen und Getränken, komfortabler Sitz 1E"
Negativ: "Keine Brücke ins Flugzeug, mussten etwa 20 Minuten im kalten Bus warten, bis wir an Bord gehen konnten."

Positiv: "Alles war toll"

Positiv: "Crew is amazing food is good plane is clean and comfortable"

Positiv: "Gutes Essen"
Negativ: "Verspätete Ankunft"

Positiv: "Gustes Essen, Pünktlich"

Positiv: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Negativ: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."

Negativ: "Das Essen war sehr gut und der sitzkomfort sehr gut"

Positiv: "The landing takeoff was very smooth."
Negativ: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."

Positiv: "75 Minuten Verspätung beim Start und dann noch mal 60 Rotieren über Istanbul. Zur "Belohnung" dann kein Flugsteig sondern nochmal 15 Minuten im total überfüllten Bus!"
Negativ: "Essen okay, aber weit unter Turkish Airlines Standard."

Positiv: "Das war ein sehr angenehmer Flug. Das Flugzeug bietet genug Bein Freiheit und das Personal ist sehr freundlich. Allen in allem bin ich gern mit Türkisch Airlines geflogen und würde es auch gern wieder tun. Danke"

Positiv: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Negativ: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Positiv: "Man hätte nichts besser machen können. Sehr freundliches Personal, das Essen schmeckte hervorragend und die Unterhaltung am Bord war 1A Klasse. :)"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "Alle wünsche erfüllt. Sehr angenehm und freundlich. Gutes Essen und kein Plastik Besteck"

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Perfect."

Positiv: "Alles war top. Gutes Essen, Movies und stets super Personal"

Positiv: "Personal war wie immer sehr freundlich."
Negativ: "Essen war schon mal besser"

Positiv: "Food drink"
Negativ: "Knee room tight"

Positiv: "Ein Wort Turkish-Airlines ok 2 Wörter !!!! Nur noch mit denen"
Negativ: "Alles super nicht umsonst die beste Airlines Europas seit 2012 !!!"

Positiv: "Gutes Bordpersonal aber leider hört es da schon auf"
Negativ: "Typisches Flugzeug essen, geschmacklich mehr Chemie als alles andere, Entertainment Bildschirm aus dem 18. Jahrhundert der kaum funktioniert noch reagiert ohne Ton und vom Komfort so schlecht, dass man froh sein kann wenn man danach nicht im Rollstuhl sitzt"

Negativ: "Das essen War gut"

Positiv: "Flug hatte eine Stunde verspatung. War nicht okey. Ich wurde am Flughafen erwartet und sie mussten uber eine Stunde warten. Ich mochte ein Teil meines Flugtickets zuruck erstattet haben"

Positiv: "Nettes Personal und Top Essen"
Negativ: "Unterhaltung, Naja"

Positiv: "Arrived on time. Crew was very helpful."
Negativ: "Too crowded Airport."

Positiv: "Alles war perfekt.."

Positiv: "Great plane--huge and new!"

Positiv: "Every thing"
Negativ: "Nothing"

Positiv: "Alles war perfect vom einstieg bis und mit der gepäck aufnahme ."

Positiv: "Mann bekommt ein Nessesair sogar in der Holzklasse. Der service ist herrvorragend und der flug sehr schnell . Würde ihn weiter empfehlen ."
Negativ: "Das einzige ist vielecht den platz . Ich habe lange Beine und in der Eco ist es halt ein bisschen eng aber das ist so bei jeder Airline"

Positiv: "seats, entertainment"
Negativ: "food. only one non-veg option"

Negativ: "Flight was canceled and I missed all subsequent connections"

Positiv: "Good flight service. Nice STAR lounge in Milan"
Negativ: "On line check-in does not remember frequent flier info."

Positiv: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Positiv: "Entertainment selection Food and beverage service"

Positiv: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Positiv: "My favorite airline!"
Negativ: "Faster boarding would be great"

Positiv: "Staff on plane were friendly and respectful"
Negativ: "Landing was rough , boarding gate is isolated from amenities"

Positiv: "The crew was friendly. The entertainment package was good."
Negativ: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Positiv: "A lot of media content"
Negativ: "driving to the plain by bus"

Positiv: "ALL"

Positiv: "I liked the service and the food."
Negativ: "It could have been on time flight."

Negativ: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"

Positiv: "Customer service was excellent"
Negativ: "Delayed flight making it ease to miss your connecting flights.."

Positiv: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Negativ: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."

Negativ: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."

Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"

Positiv: "Der mit Abstand beste Pilot mit dem ich je geflogen bin. Crew auch sehr nett."

Positiv: "Flug leider nicht pünktlich gestartet"

Positiv: "voller Flieger mit nervigen Touristen am frühen Morgen und Start 25 Minuten zu spät.. thats it !!"

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Negativ: "Das Bodenpersonal von Lufthansa am Düsseldorfer Flughafen ist unmöglich. Beim Check-In konnte mir die Dame keine Boardingkarte für meinen Anschlussflug drucken. Sie hat eine ganze Weile versucht mir die Karte zu drucken aber sie hat es nicht geschafft, später kam Hilfe dazu aber es ging trotzdem nicht. Daraufhin kam die Aussage, dass ich die Boardingkarte für Singaporeairlines vor Ort in Frankfurt holen solle. Ich möchte bemerken, dass die Umsteigezeit nur eine halbe Stunde betrug und der Frankfurter Flughafen bekanntlich sehr groß ist. Die Aussage der Lufthansa Supervisorin in Düsseldorf war: "Sie sind jung Sie schaffen das, laufen Sie einfach!" Anschließend musste ich noch 350€ für mein Extragepäck bezahlen, obwohl es eigentlich hätte 270€ hätte kosten müssen. Nach einer 10 Minütigen Dsikussion warum es denn so viel kostet, kam als Aussage, dass ich eigentlich Recht habe, aber das System leider die 350€ anzeigt! Es kann doch wohl nicht wahr sein, dass ich eigentlich 270€ bezahlen muss und es mir auch von der Lufthansa persönlich so bestätigt wird aber ich 350€ bezahle, weil das System es so anzeigt! Ich hatte lediglich einen einstündigen Flug mit der Lufthansa und anschließend einen knapp 9 Stundenflug mit Singapore Airlines. Bei dem Flug nach New York habe ich bei Singapore Airlines 2 Freigepäckstücke. Ich habe mich ausdrücklich bei der Lufthansa informiert, ob die Gepäckregelungen von Singaporeairlines gelten und mir wurde zweimal hundertprozent garantiert, dass die Gepäckbestimmungen von Singapore Airlines gelten, da ich länger mit der Fluggesellschaft fliege. Letzendlich musste ich mein zweites Gepäckstück doch bezahlen. 10 Minuten vor dem Boarding in Düsseldorf kam die Lufthansa Supervisorin zu mir und sagte, dass Sie wüsste, warum Sie mir keine Boardingkarte ausstellen kann. Es sei so, weil ich keinen Rückflug hätte, Sie hat mir erklärt, dass ich nicht in die USA einreisen könnte ohne einen Rückflug! Das Stimmt nicht! Lufthansa bitte belehrt euer PÜersonal richtig!!!! Ich habe ein J-1 Visum für ein Jahr und darf natürlich ohne einen Rückflug in den USA einreisen! Ich wurde vor Boarding aufgehalten und habe fast meinen Flug verpasst. Diese Dame wollt mich nicht fliegen lassen und mir einen "günstigen" Rückflug von 1500€ verkaufen! Und hat mir auch gedroht, dass Sie mich nicht fliegen lassen kann, weil Lufthansa sonst eine Strafe von 60.000€ bezahlen müsse. Ich möchte nochmal anmerken, dass ich mit der Lufthansa nur nach Frankfurt geflogen bin, also innerländisch! Wenn es so eine Strafe gegeben hätte, dann müsste Singapore Airlines diese bezahlen. Später sagte die Dame noch, dass Singapore Airlines mich sowieso nicht fliegen lassen würde! Also konnte ich plötzlich doch fliegen! Letzendlich bin ich gerade natürlich in den USA und JA ich durfte einreisen OHNE EINEN RÜCKFLUG!!! Denn ich arbeite in den Staaten und kann nicht hellsehen, was in 12 Monaten ist und wann ich zurückfliegen kann!!! Nie wieder fliege ich mit der Lufthansa!!"

Positiv: "Das Personal und der Service waren super. Es blieben keine Wünsche offen. Das Essen auf der ersten Strecke FRAJED war sehr gut."
Negativ: "Das Essen von JED jach ADD war höchstens Economy Class-Niveau und wurde auch so serviert."

Negativ: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."

Positiv: "The food was great and the crew was respectful and helpful."
Negativ: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."

Positiv: "Deine Flüge waren pünktlicher als ich erwartet habe. Das Flugpersonal war sehr entgegenkommend. eJournal-Angebot ist einfach super. Ich habe nur die lobende Wörter."

Positiv: "Pünktlich, sauber, freundlich"

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "Lufthansa halt, immer gut, pünktlich, netter Service"
Negativ: "Nix 50 Zeichen, Euer Ernst?????????????????????????????????????"

Positiv: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Negativ: "Nothing"

Positiv: "There was good in flight entertainment"
Negativ: "The food was barely edible. I'm glad to have brought a snack in my bag."

Negativ: "Flug nach FRA war 25min verspätet, so dass wir 10Minuten vor Start am Anschlussgate nach LEJ waren. Umbuchend auf den nächsten Tag...."

Positiv: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."

Positiv: "Ohne das Bodenpersonal hätten wir (Familie 4 Personen) nicht mitfliegen können."
Negativ: "Essen hat mir persönlich nicht geschmeckt und das Unterhaltungsprogramm war nicht gut was aber nicht so schlimm war denn es war ein Nachtflug."

Positiv: "Alles war gut organisiert und hart reibungslos funktioniert."

Positiv: "Nothing"
Negativ: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."

Positiv: "Entertainment system, food. Crew was great."
Negativ: "Delayed boarding and artival to YYZ"

Negativ: "Lufthansa Personal ist sehr unhöflich, vor allem am Gate und ganz besonders im Vergleich zu anderen Anbietern."

Positiv: "Insgesamt über 2h Verspätung"

Positiv: "sehr freundlcihes Flughafen und Board Personal; Keine Beschwerden."

Positiv: "Das Personal war sehr freundlich und zuvorkommend."
Negativ: "Wenig Beinfreiheit"

Negativ: "It took too long to drop by luggage. Some of the crew wasn't friendly."

Positiv: "Meine liebste Fluggesellschaft, Super Komfort und genug Platz für meine langen Beine"

Positiv: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Negativ: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."

Positiv: "Friendly crew"

Positiv: "Staff were fantastic!"
Negativ: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."

Negativ: "Gate distances were too far away and passport control in Munich is not organized"

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles bestens"

Positiv: "Das Personal im Flug war freundlich und hatte gute Laune dies hat sich auf die Passagiere übertragen. Flug kam pünktlich an"

Positiv: "Flugzeug war relativ leer. Pünktlicher Abflug und Ankunft."

Positiv: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Negativ: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."

Positiv: "Flug ging etwas später und leider aus dem Satelliten-Terminal raus, aber war pünktlich da. "Essen" bestand aus einem Corny-Riegel, aber der Sekt hat dafür mehr als entschädigt."
Negativ: "Man sitzt recht eng, aber das ist ja heutzutage überall fast gleich"

Positiv: "Sitzabstand, vor allem in der Notausgangreihe der Premium-Eco. Unterhaltungssystem mit vielen Filmen"
Negativ: "Essen nur durchschnittlich, Service hat lange gedauert, obwohl fast ganz vorne Trotz grossem Sitzabstand ist der Schlafkomfort der Sitze schlecht."

Negativ: "Lange Wartezeiten beim Gepäck Drop Off Lange Warteschlangen, Gedränge, Enge beim Boarding Lange Wartezeit im Bus bevor man das Flugzeug besteigen durfte VERSPÄTUNG"

Positiv: "Everything!"
Negativ: "Nothing!"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Positiv: "That there was a flight from Toronto to Minneapolis."
Negativ: "It was really cramped and small. The gate was far away from everything and cold."

Negativ: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Negativ: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Negativ: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Die Bretzelchen sind eine Zumutung, aber Schön, dass man ein zweites Getränk und auch Wein bekommt."
Negativ: "Die halbe Stunde Verspätung, dafür komnnte LH nichts, aber die Ansage nach 5 min "die Vorbereitungen sind noch nicht abgeschlossen, wir werden gleich mit dem Boarding beginnen" war schlechter als gar nichts zu sagen!"

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Schön, dass man ein zweites Getränk und auch Wein bekommt."

Positiv: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"

Negativ: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Positiv: "The flight attendance were nice."
Negativ: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Positiv: "Die Cabin Crew war im Wesentlichen OK, lediglich wegen der überfüllten Maschine und der Tatsache, dass mein Handgepäck nirgends verstaut werden konnte, bekam ich eine relativ kühle Information, ich könne es unter dem Sitz verstauen. Nach einigem hin und her fand man doch Platz über den leeren Sitzplätzen der Business Class."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Bodenpersonal am Abflughafen schien leicht überfordert, obwohl die alle freundlich und nett waren. Die Cabin Crew im Flugzeug war ganz in Ordnung, Informationen über die Verspätung wurde über die Boardansage kommuniziert. Allerdings haben diese Bemühungen die Situation danach, welche ich auch zum Flug zähle, nicht verbessern können."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Negativ: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."

Positiv: "Nothing special."
Negativ: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."

Negativ: "Service was bad"

Positiv: "Der flug war sehr gut."

Positiv: "Good service and on time."

Positiv: "Everything OK"
Negativ: "Arrived 5’ later, lost train"

Negativ: "bitte besseren kaffee!"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "That it is over"
Negativ: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Positiv: "Apfel als Snack"

Positiv: "Friendly staff"

Positiv: "Left on time - arrived early"
Negativ: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Negativ: "The flight was delayed but due to efforts of the pilot we were on time!"

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Everything was going to at"
Negativ: "Nothing"

Positiv: "arrived early"

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Positiv: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Negativ: "Mediocre breakfast. Entertainment wasn't great."

Negativ: "Nothing to dislike"

Positiv: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Negativ: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Positiv: "Good service, nice staff (better than US carriers easily)"
Negativ: "2.5 hours to receive baggage - this might be on LAX"

Negativ: "The departing time is quite bad 4:20 in the morning"

Negativ: "Delayed flight after an already long flight from the states"

Positiv: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "surprisingly tasty meal, smooth and on time flight"
Negativ: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Positiv: "On time, smooth flight."
Negativ: "Boarding area cramped, all classes and rows boarded at same time."

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"

Positiv: "Right on schedule!!"

Positiv: "Ohne Ankündigung gestrichen"