KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
| IATA-Code | KL |
|---|---|
| Strecken | 350 |
| Top-Route | Berlin Tegel nach Amsterdam |
| Angeflogene Flughäfen | 140 |
| Top-Flughafen | Amsterdam |
Positiv: Seat was good
Negativ: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
Excellent service
Positiv: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Negativ: Doesn't
Good flight to denpasar just way too cold - again
Positiv: Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines.
Negativ: Just the AC was way too cold and they are not providing any blankets nor pillows
Positiv: Crew was friendly
Negativ: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Negativ: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Delayed and bad inflight experience
Positiv: The service crew was very nice
Negativ: Entertainment was broken so no movies etc.
No pillows and no blankets because they ran out.
Freaking cold during the flight.
No vegetarian meal nor snacks.
Positiv: Pleasant flight
Negativ: We were delayed & missed our connection
Positiv: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Negativ: Late departure. Rush to connect.
Positiv: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Negativ: the headrest is hard. Apart from that- all was fine
Positiv: Seat comfortable
Negativ: Flight was delayed and overhead bin space was very small
Positiv: Entertainment was amazing
Negativ: Seats a bit hard
Positiv: The entertainment was amazing
Negativ: The seats were a bit hard
Negativ: pünktlichkeit
Positiv: Good beverage service.
Negativ: Over an hour delayj for departure.
Positiv: Crew was fantastic, seats and entertainment was great. Very good food choices.
Negativ: Everything was very good.
Negativ: Boarding was very slow.
Negativ: Entertainment
Positiv: the drinks
Negativ: seat reservation. having to pay for luggage....
Negativ: Es war gute service im Flug. Ich fliege wieder mit KLM.
Positiv: Crew was very engaging and service was good.
Negativ: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Positiv: Nichts
Negativ: Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen
Positiv: Nice attention and good food. Plane and seats are confortable
Positiv: Service is awesome. Food is great.
Negativ: People with short connection are affected by the 15 to 25 minutes delay.
Negativ: There was no wifi on flight
Positiv: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min!
Flight was delayed, without proper announcements.
Negativ: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Negativ: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Positiv: The flight crew was so friendly and the food was really good.
Negativ: They left my bag off the plane. Ridiculous.
Positiv: Good for both.
Negativ: Bigger seats.
Positiv: Crew was ok.
Negativ: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Negativ: Delays, took my hand luggage into the hold,
Negativ: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Positiv: Everything was smooth and effortless.
Negativ: Can’t think of anything.
Negativ: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Negativ: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Negativ: This was just a short commuter flight from Lyon to Amsterdam for connection.
Negativ: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Negativ: The plane was very hot
Positiv: Food, entertainment and crew was exceptionally friendly.
Negativ: Seats not great for such a long flight.
Positiv: The space at my feet with the chair in front was a bit akward.
Negativ: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Positiv: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Positiv: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable.
The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Negativ: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Positiv: The crew
Negativ: Seat comfort
Positiv: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Positiv: The crew are amazing! Attentive and friendly.
Negativ: The seats could have been bigger.
Positiv: Awful
Negativ: Everything
Positiv: My seat
Negativ: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Positiv: Cabin facilities
Negativ: They didn’t bring one of my bags
Negativ: We had 4 hour delay causing a stop over at 3am. So yeah
Positiv: Nothing
Negativ: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Positiv: Crew was great and professional.
Negativ: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Positiv: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Negativ: Pay attention to passengers.
Positiv: Crew was fantastic.
Negativ: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Positiv: Nothing!
Negativ: We were told they were holding our flight, we ran 3 terminals and they’d already left.
Positiv: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Positiv: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Negativ: If I knew how to recline my seat earlier. I did try several times
Positiv: It was all fine
Negativ: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Positiv: Overall KLM experience is good
Negativ: Food quality was mediocre for a business class flight.
Positiv: Like the overall KLM experience
Negativ: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Excellent service
Positiv: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Negativ: Doesn't
Positiv: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Positiv: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Negativ: the headrest is hard. Apart from that- all was fine
Positiv: Entertainment was amazing
Negativ: Seats a bit hard
Positiv: The entertainment was amazing
Negativ: The seats were a bit hard
Positiv: Crew was fantastic, seats and entertainment was great. Very good food choices.
Negativ: Everything was very good.
Positiv: Nice attention and good food. Plane and seats are confortable
Positiv: Service is awesome. Food is great.
Negativ: People with short connection are affected by the 15 to 25 minutes delay.
Positiv: The flight crew was so friendly and the food was really good.
Positiv: Good for both.
Negativ: Bigger seats.
Positiv: Everything was smooth and effortless.
Negativ: Can’t think of anything.
Negativ: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Positiv: Food, entertainment and crew was exceptionally friendly.
Negativ: Seats not great for such a long flight.
Positiv: The space at my feet with the chair in front was a bit akward.
Negativ: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Positiv: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Positiv: The crew
Negativ: Seat comfort
Positiv: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Positiv: The crew are amazing! Attentive and friendly.
Negativ: The seats could have been bigger.
Good flight to denpasar just way too cold - again
Positiv: Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines.
Negativ: Just the AC was way too cold and they are not providing any blankets nor pillows
Negativ: Late departure. Rush to connect.
Positiv: Good beverage service.
Negativ: Over an hour delayj for departure.
Negativ: Boarding was very slow.
Negativ: Entertainment
Negativ: Es war gute service im Flug. Ich fliege wieder mit KLM.
Positiv: Crew was very engaging and service was good.
Negativ: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Negativ: There was no wifi on flight
Negativ: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Negativ: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Negativ: This was just a short commuter flight from Lyon to Amsterdam for connection.
Positiv: Crew was great and professional.
Negativ: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Positiv: Crew was fantastic.
Negativ: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Positiv: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Positiv: It was all fine
Negativ: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Positiv: Overall KLM experience is good
Negativ: Food quality was mediocre for a business class flight.
Positiv: Like the overall KLM experience
Negativ: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Positiv: Seat was good
Negativ: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
Positiv: Crew was friendly
Negativ: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Negativ: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Delayed and bad inflight experience
Positiv: The service crew was very nice
Negativ: Entertainment was broken so no movies etc.
No pillows and no blankets because they ran out.
Freaking cold during the flight.
No vegetarian meal nor snacks.
Positiv: Pleasant flight
Negativ: We were delayed & missed our connection
Positiv: Seat comfortable
Negativ: Flight was delayed and overhead bin space was very small
Negativ: pünktlichkeit
Positiv: the drinks
Negativ: seat reservation. having to pay for luggage....
Positiv: Nichts
Negativ: Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen
Positiv: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min!
Flight was delayed, without proper announcements.
Negativ: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Negativ: They left my bag off the plane. Ridiculous.
Positiv: Crew was ok.
Negativ: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Negativ: Delays, took my hand luggage into the hold,
Negativ: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Negativ: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Negativ: The plane was very hot
Positiv: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable.
The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Negativ: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Positiv: Awful
Negativ: Everything
Positiv: My seat
Negativ: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Positiv: Cabin facilities
Negativ: They didn’t bring one of my bags
Negativ: We had 4 hour delay causing a stop over at 3am. So yeah
Positiv: Nothing
Negativ: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Positiv: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Negativ: Pay attention to passengers.
Positiv: Nothing!
Negativ: We were told they were holding our flight, we ran 3 terminals and they’d already left.
Positiv: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Negativ: If I knew how to recline my seat earlier. I did try several times
