KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
| IATA-Code | KL |
|---|---|
| Strecken | 332 |
| Top-Route | Berlin Tegel nach Amsterdam |
| Angeflogene Flughäfen | 140 |
| Top-Flughafen | Amsterdam |
Positiv: Overall a nice and good flight
Negativ: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
Positiv: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Negativ: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
Positiv: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Negativ: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
Positiv: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Negativ: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
Positiv: Yes
Negativ: Nothing. Flight was amazing
Positiv: Perfect
Negativ: Nothing. Flight was amazing
Positiv: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Negativ: Nothing,just the seats. Cleanliness was perfect
Positiv: The plane size & comfort was excellent. The staff were very friendly
Negativ: N/A
Positiv: Crew is excellent, polite and personal!
Negativ: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
Negativ: Bigger seats the new ones are way to narrow
Negativ: Klm is the best, even on a 40min they served small breakfast.
Positiv: Terrific hot breakfast in bus. class
Negativ: Window did not darken like the others.
Positiv: Everything perfect and arrive to destination on perfect time.
Negativ: All positive.
Positiv: Comfort
Negativ: Wifi on klm
Positiv: Comfort
Negativ: Internet
Puntual
Positiv: The plane ✈️ itself the attendants . The entertainment on board. Really great
Negativ: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Positiv: The crew was very kind
Negativ: It's KLM. What else do you need to know.
Positiv: Services is good .
Negativ: Food can be better
Negativ: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Wifi
Negativ: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM!
Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it!
I was disappointed and angry.
Positiv: Nothing
Negativ: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Positiv: Nice crew, good food.
Negativ: Both bathroom were not working in business class area.
Positiv: Information sharing by pilots and crew. Economy class leg room is good.
Negativ: All good up to the level
Positiv: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Negativ: I flew economy and all was good and appropriate to the level.
Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Positiv: Decent price for economy comfort seat, 4A.
Negativ: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal.
They have also changed the boarding gate..
Positiv: The crew was professional & friendly
Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.
Positiv: Klm's consistantly high standards in everything they do.
Negativ: Nothing
Positiv: Great atmosphere, crew was excellent!
Negativ: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Positiv: Crew were excellent
Negativ: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Positiv: Confort and kindness
Negativ: It was too cold
Negativ: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
Positiv: Impressive service...
amazing crew, very friendly and professional
Positiv: Muslim food
Negativ: When its rain we shouldn’t walk to the air plain
Positiv: Crew good and seat OK but not exceptional for business class
Negativ: Food was average - main course could have been better. Range of movies ok but not great
Negativ: Still don’t have my luggage yet
Positiv: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Negativ: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Positiv: I was sorted on Row 3 and the drapes kept hitting the back of my head.
Negativ: Move the drapes a few more inches back.
Positiv: KLM are our airline of choice. A great full-service carrier with impecable standards.
Negativ: Nothing
Positiv: Flight was on time.
Negativ: Staff: from check in to landing, they could at least smile.
Baggage claim was a nightmare, 6 Schengen flights in the same belt.
Positiv: Professional crew. Good simple check in.
Negativ: Nothing.
Negativ: All of the less than good, obvious!
Positiv: The crew.
Negativ: The time between flights.
Positiv: The socks offered in business were comfortable and nice looking. The red wine was good.
Negativ: The food was just average and the seat not too comfortable
Negativ: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Positiv: Loved the smooth ride.
Negativ: Bathroom was pretty nasty
Positiv: Almost everything, especially the crew.
Negativ: Don’t feel like anything should be better to be honest
Positiv: The crews were pretty great!
Negativ: The regulating of the temperature.
Positiv: The crew tried to be helpful but were equally frustrated with the ground crew.
Negativ: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Positiv: Usual faultless KLM experience
Negativ: Nothing.
Negativ: Boarding was crazy. Could not everyone in the gate area.
Positiv: Fast boarding
Negativ: Slow in refuelling, got us delayed for 40-
Positiv: Pleasant crew. Appropriate and efficiently served snack.
Negativ: Boarding and disembarkation were slow.
Positiv: Staff were professional and polite.
Negativ: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.
Negativ: Information on arrival time was not correct
Negativ: Time
