Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| IATA-Code | LH |
|---|---|
| Strecken | 627 |
| Top-Route | München nach Duesseldorf Intl |
| Angeflogene Flughäfen | 199 |
| Top-Flughafen | Frankfurt/Main |
Positiv: Very friendly crew, very clean cabin, very comfortable seats
Positiv: Trip was canceled
Negativ: Trip was canceled without costumer exchange or rebooked
Positiv: Trip was cancelled
Positiv: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
Negativ: Honestly nothing I was really happy with my flight!!!
Positiv: Wide choice of movies and entertainment
Negativ: Better menu options and in-flight service
Positiv: The audacity of your gross negligence in a time of global pandemic.
Negativ: Any semblance of social responsibility or ethical behavior.
Positiv: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
Positiv: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
Negativ: Same airline coming from one place have different methods it’s a bit confusing.
Positiv: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
Negativ: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
Positiv: Nothing!
Negativ: Racists bastards!
Positiv: The crew was amazing
Negativ: The WiFi
Positiv: Vegetarian option of the food. Constant hydration
Negativ: WiFi
Negativ: Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
Negativ: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
Positiv: Easy boarding process
Negativ: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Positiv: Nice crew
Negativ: More comfortable seats
Positiv: Nice crew great sitting
Negativ: Boarding has always been slow with this trip.... disorganized
Positiv: quality of plane
Negativ: check in takes 30 minutes since my visa was in old passport
Negativ: Internet speed is weak.
Negativ: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals
Positiv: I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.
Negativ: Don’t sell an unrealistic connection time
Negativ: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.
Positiv: I missed my flight.
Negativ: Helped me get a different flight. I got zero help getting another flight. Or any credit.
Positiv: Comfortable
Positiv: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states!
Thank you to flight crew and men and women at the ticket counters!!
Negativ: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Positiv: comfortable seats, quick flight
Negativ: in-seat entertainment and a full salami sandwich instead of half for snack
Positiv: Good food, service, and entertainment
Negativ: The seats are not very cushioned
Positiv: amazing and great customer service
Positiv: Friendly and great service. Flight attendants like their job. Food was good. Flight on time
Negativ: More legroom
Positiv: Arrived early, nice bus. Class lounges
Negativ: Friendly flight attendants, more comfort . Better food. Faster service
Positiv: Nette Crew, bequemer Sitz. Leckeres Sandwich
Negativ: WLAN dürfte doch auch gratis möglich sein ;-)
Positiv: Place was clean; crew was nice and attentive
Negativ: Seats are small and uncomfortable for long haul flights
Negativ: It was good enough.
Negativ: Airline food could always be better. It wasn’t bad though.
Positiv: Crew was nice
Negativ: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you
Positiv: Crew was very nice
Negativ: The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight.
Positiv: Space, seats, movies.
Negativ: I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good.
Negativ: Everything went well
Positiv: Very polite and helpful crew. Nice selection of movies in-flight
Positiv: The crew were friendly enough and willing to serve.
Negativ: The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.
Positiv: The crew was friendly and willing to serve.
Negativ: Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats.
Negativ: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.
Positiv: Everything but not the food
Negativ: Food was horrible
Positiv: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!
Negativ: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.
Positiv: Lufthansa is a great airline.
Negativ: Food was so hot that it was difficult to remove the packaging to be able to eat the pasta....
Desert was ok, brownie was real hard and too sweet....
Negativ: Better boarding and entertainment
Negativ: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!
Positiv: They were very nice! Always a smile, even after 10 hours with us!
Negativ: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)
Positiv: inflight staff are good but on the ground staff at airport need a great deal of improvement
Negativ: Delayed arrival at Bangalore by more than 1 hour.
Positiv: Inflight services
Negativ: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience
Positiv: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Negativ: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Positiv: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Negativ: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Positiv: Young crew, with positive attitude and very kind and helpful.
Positiv: Very helpful crew. Quick boarding process.
Negativ: Not much leg room, or space in seats.
Positiv: Seats very comfortable
Negativ: Nothing
Positiv: They hand out wine like it's candy
Negativ: Also, they hand out wine like it's candy - be careful!
Negativ: Food, entertainment program, pillows and blankets would have been nice,
Positiv: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.
Negativ: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.
Positiv: The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip.
Negativ: The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!
Positiv: The crew on this flight were excellent. Friendly and professional. Attentive and patient.
Negativ: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.
