Transavia flight was ok but I regret that kiwi illegally checked me in. They, for instance, answered security question for me and were not allowed to do so.
Flight was ok but agency forced the check in.
Transavia sent an email Where they explained they had to hire a mini plane with crew to serve us , the crew was rude , and un prepared , they splashed sparkling water all over me and two roads , no apology or nothing just 2 napkins , I paid to bring a horas my hand luggage that was refused and put it with the check inn luggage I snapped several videos of the poor and uncomfortable situations we lived and will post it later on my social media to warn people about it , and will contact the customer services at the airline so they know about it
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Negativ: "The boarding was very slow and to seat to small for me."
Positiv: "It was a very nice, standard flight. Nothing remarkable good or bad."
Positiv: "The was not confortable"
Negativ: "Having more entertaiment"
Negativ: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Negativ: "Not even water is offered to people"
Positiv: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Positiv: "Quick and convenient"
Negativ: "Delays are always an issue"
Positiv: "Everything was fine"
Negativ: "No problems"
Positiv: "We departed on time It was cheap to check a bag"
Positiv: "The flight was on time."
Negativ: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Positiv: "The crew were very nice"
Negativ: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Negativ: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Positiv: "The crew was personable. Flight was on time."
Negativ: "Transavia delayed 1:30h the flight."
Negativ: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Positiv: "Everyone was happy trip went great price aircraft clean crew nice!"
Positiv: "very nice crew"
Negativ: "no pre-checkin on my return flight"
Positiv: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Negativ: "I liked it all!"
Positiv: "Cheap ticket"
Negativ: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Positiv: "great crew and exellent service"
Positiv: "Cheap. Gets you from one stop to the next."
Negativ: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Positiv: "Plane comfort was normal to good."
Negativ: "Boarding staff at Orly was disgustingly rude."
Negativ: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Positiv: "That I could finally land in Madrid, actually a quick flight!"
Negativ: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Positiv: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Negativ: "Nothing not to like."
Positiv: "Flight was on time"
Negativ: "Boarding and disembarking were poor"
Positiv: "Sehr nette Besatzung, alles in Ordnung."
Negativ: "Nichts im speziellen."
Positiv: "Freundlichkeit und Pünktlichkeit"
Negativ: "Keine Information zur Verspätung beim Rückflug"
Positiv: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Negativ: "See above"
Positiv: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Negativ: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Negativ: "Crew were very rude"
Positiv: "Gets the job done. Quick flight, well managed. Crew members were nice."
Negativ: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Negativ: "I did'' that we have to pay for have water to drink !"
Negativ: "water is not complimentary"
Positiv: "Quick boarding comfortable"
Negativ: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Negativ: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
One hour delay with no notice to the passengers
Flight was uneventful, boarding was late and should have started earlier
45 minutes delay, no excuse, no food for compensation; embarrassing air stairs
I was pleased with this flight and I’ll be taking it again.
The flight was ok,the crew not so nice.
Sogar die Crew trug nur Stoffmasken.keine Kontrolle über Ned.Masken,Menschen liefen nur zum spazieren durch den GangPassagiere stiegen aus und wir standen schon mit bus vor dem Flugzeug.Garantiert keine desinfektion.unmöglich.Crew machte andauernd Werbung für Spiele .usw noch dazu hatte flug ne Std verspätung.dadurch habe ich bus verpasst.trinkenfür 2 euro konnte man nicht mal in barbezahlen.Alles in allem furchtbar und corona gibt es garnicht
Negativ: "Seats could have been more comfortable"
Negativ: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Positiv: "Alles schnell und unkompliziert. Toller Flug."
Positiv: "Pünktlicher Abflug u. Landung"
Negativ: "The flight was great as all the passengers from the stag parties where all sleeping it off"
Negativ: "It was freezing we asked 3 times to have air con adjusted ...plus other passengers ask too . Nothing was done . Stag and hen people on flight... shouldn’t be served alcohol on flight if they seemed drunk already. People wouldn't sit down even with seat belt signs on..."
Positiv: "Die Crew war sehr nett"
Negativ: "Leider FlugVerspätung und essen überteuert"
Positiv: "Verspätung wurde ganz gut eingeholt"
Negativ: "Verspätetes Boarding 3/4 Stunde verspätung am Flugzeug noch Wartezeit im heißen Bus. Crew teilweise sehr unfreundlich."
Positiv: "Crew war sehr nett."
Negativ: "Bessere Sitze"
Positiv: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Positiv: "Priority boarding and luggage storage."
Negativ: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Positiv: "We like to thank Gavin one of the crew member he did a good job and take care about my wife condition during the flight"
Positiv: "Gute und schnelle Abwicklung. Pünktlichkeit"
Negativ: "Wenig Beinfreiheit Keinerlei Unterhaltung (zeitschriften) Keine Ablagemöglichkeiten in der Rückenlehne des Vordersitzes."
Positiv: "cool espaecially the early arriving was good"
Positiv: "Der Preis"
Negativ: "Der Rest."
Negativ: "Es dauert alles zu lange. Kein Essen Kein Champagner. Gepäck musste ich extra zahlen."
Negativ: "Flight was delayed significantly with no communication"
Negativ: "Größte Abzocke was ich gesehen habe so was muss angeklagt werden"
Negativ: "a series of frustrating events, all of which i had to pay for, none of which were justified"
Negativ: "Having to now pay and queue for cabin baggage is treating customers like dirt. Flight was one hour late to Dublin so missed my connection. Best not flying with this crowd in future."
Positiv: "Gut, schnell und günstig. Angenehme Reise."
Negativ: "Es wäre schön, wenn die Zeit an Board abwechslungsreicher ist. Allerdings nicht auf Kosten und Arbeit der Boardcrew. Z.B. bei Flügen nach Sonnenuntergang, das Licht zu dimmen um etwas schlafen zu können."
Positiv: "alles ok"
Positiv: "neune maschine pünktlich angekommen"
Negativ: "gute preis leistung"
Positiv: "Der Flug ist pünktlich gestartet. Die Bordkarten gab es 4 Tage vorher nur gegen Aufpreis. Die Gebühren für Aufgabegepäck sind so hoch, dass man nicht von einer "Billigfluggesellschaft" sprechen kann: Bei je 1 Aufgabegepäckstück für zwei Personen werden für Hin-und Rückflug wegen des Umstiegs in Bergamo acht Gepäckstücke berechnet!"
Negativ: "Bordverpflegung gab es nur gegen Gebühr."
Negativ: "Nie wieder Ryan air größter Dreck."
Positiv: "By the time you were up it was on its wayndowm 40 mins"
Positiv: "Getting to my destination safely and getting the heck off their plane!"
Negativ: "Trip was Athens - Rome. We had an issue trying to check in online in Greece; it told us to bring our passports to the agent at the airport. We arrived at the airport 2 1/2 hrs before boarding time. After waiting in line the agent told us the check in was closed and we had to pay 55 Euros each JUST TO GET OUR BOARDING PASS. It’s paper with a bar code on it! And we had an issue checking in online. You’re supposed to check in with RyanAir 2 hrs before the plane leaves and we were 4 mins late by the time we waited in line and got to the agent. Nope, still had to pay for paper. Not to mention we had paid extra for priority check in at book. Sure felt like just a cash machine for them. Charge for water too. Awful awful company. I will never fly with them again."
Positiv: "Preis ok"
Negativ: "Flugzeit war nicht sauber, Boarding 45 min verspätet, danach weitere Verzögerungen bei Maschinenstart und langes Warten auf Flugfreigabe, weitere Verzögerungen nach der Landung,"
Positiv: "The onboard crew was friendly and polite"
Negativ: "We showed up 3.5 hours early and barely made it onto our flight Check-in was so disorganized that we spent an hour waiting in the wrong line line. We were told on the phone that we did not need a boarding pass but that was a lie. We got sent to multiple wrong lines afterwards before finally getting to the right line. I have flown countless times, had flights delayed and cancelled and this has to be more worst flying experience I have had."
Negativ: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Negativ: "Everyone stood up the entire flight and being split up from family."
Positiv: "We did not crash"
Negativ: "*the plane was late showing up. *staff in France locked the doors while we were waiting for the late plane, cutting off the only source of fresh air in the terminal *the slam down landing was unpleasant *the crew did not distribute immigration cards causing delay at the terminal as I had to fill it in there while the line grew longer *once we landed, there was no place for the plane to park so we waited *once we docked, there were no stairs available for the plane, so we waited *once in the terminal, they announced delays for the baggage, so we waited."
Positiv: "Das Personal und der Pilot haben sich Mühe gegeben."
Negativ: "Wir sind fast 2std. später gestartet."
Negativ: "Knapp 3h Verspätung inkl. Warten auf dem Rollfeld."
Positiv: "Ryan Air’s website was down most of the evening when I attempted to check in. Once it finally came back, they had no record of my booking. After hours of attempts I had to call it quits. I will report this as fraud to my bank. I had to book another flight. Thanks, guys. Great platform you’ve built here."
Positiv: "Flugpersonal sehr nett und aufmerksam"
Negativ: "unbequeme Sitze wie eh und je"
Negativ: "Service das Letzte - trotz bestätigter Online Buchung wurden beim Flug für 4 Personen weitere € 99,20 für das Ausdrucken der Bordkarten verlangt! Unfreundliches Personal!!!"
Positiv: "The plane started, landed and took me where I wanted to go. That's the good news."
Negativ: "The pricing structure is highly opaque and they nickel and dime you in every possible way. If you don't print out your boarding card, if you don't check in online… you can't make it up they charge you when you have a hiccup. It's disgraceful and shameless. You discover these extra fees along the way because they don't mention this up front and in bold letters—for a good reason."