Positiv: "Crew perks and helpful staff"
Negativ: "Short time between transfers and delay"
Negativ: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Negativ: "Canceling flights with no notice and rescheduling made me lose a day"
Positiv: "Smooth flying. welcoming crew."
Negativ: "Nothing really"
Positiv: "On time, loved the Porter Lounge at Billy Bishop. Crew was friendly and helpful."
Negativ: "Didn’t realize that my fare didn’t include carryon, so had to pay extra to bring my briefcase."
Negativ: "Boarding was confusing"
Negativ: "Due to unforeseen circumstances, we arrived at 9:00 for a 10:10 flight, and so were not allowed to try to go through customs to make the flight. When we asked if they could put us on the next flight and we'd pay the $100 plus dollars each to do so, as we realized that we were at fault for arriving late, we were told that they wouldn't do this for us because we had booked through Kayak and not through Porter directly. We were then told that we would have to pay full price for new tickets, over $800. I can't afford to pay another $800 and told them so. I realized we were late, but to be told that they could do nothing for us was horrible. They finally said they'd do it after we told them about our horrendous experience with them on our flight to New York, but then wouldn't let us take our carry on luggage on the flight and charged us a further $60 to put it in the hold. We were then told that they could only get us as far as Toronto, (AFTER we'd paid the extra money) and we'd have to find another way home from there. We live in Ottawa, that's a 6 hour drive, and neither I nor my son drive. It was an absolute nightmare getting back from Toronto, and we didn't get home until 1:00 a.m. Shame on you Kayak and Porter airlines. Our flight to New York was a nightmare (see my other email) and so was our flight home. I know you won't do anything about this and don't care about your customers, but I can assure you that I will be posting as many negative things that I can on social media, and will tell everyone I know never to fly with Porter airlines. Shame on you."
Positiv: "Nothing whatsoever!"
Negativ: "Received e-mail about flight being cancelled on way to airport and could not get us on another flight for 4 hours. The cancellation was incredibly last minute and caused us to be stuck waiting in the airport almost 6 hours as the flight we got rebooked on was also delayed about an hour. The incredibly rude, unsympathetic and condescending associates that we experienced did not offer any solutions or show any compassion for the situation we, and others, were being put through. I will never fly Porter again and have told everyone I meet (and in my profession, that is a lot of people) never to fly Porter airlines. I was disgusted by the whole experienced. Shame on you!"
Negativ: "Couldn't figure out my frequent flier number and the call-in centre wanted me to wait for some crazy amount of time to figure it out. Kind of insulting."
Negativ: "Noisy aircrafts"
Negativ: "Paid $95 in baggage fees Too many hidden fees They made me pay for carry on Will never travel with Porter Airlines again"
Negativ: "Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight."
Positiv: "Flight in was fine."
Negativ: "I will avoid Porter from now on. There was a small storm earlier in the day in Boston which pushed back all Porter flights. The flight from Boston to Ottawa was delayed 5-6 times, at one point they were planning to re-route us to Hamilton and put us on a bus to Toronto...! Since the Porter planes are so small they are the first to get bumped. They kept us waiting for 7 hours at the airport rescheduling and delaying our flight until it was finally cancelled. They gave us a $15 meal voucher.. that's it! No offer of accomodations or any assistance whatsoever. I was rebooked for 2 days later!! This is the second time I have had this exact scenario with Porter.. so it is not a chance happening."
Negativ: "b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me."
Negativ: "Flight was late leaving, arrived in time to make a connecting flight, and sat on the runway for 30 minutes because all gates were full. Literally pushed the connecting flight out to depart so the plane I was on could disembark. Completely rude, booked me for the next day and left me in downtown Toronto at 10 pm with no place to stay. Cost 398 dollars at the cheapest nearby hotel, very nice hotel, but wtf? Customer service wouldn't even help to tell me how to get back out of the departure area."
Positiv: "Efficient, punctual, polite and reliable"
Positiv: "I thought the staff - all of them, ground and cabin crew - were just extraordinary; so attentive, welcoming and really trying to make travel as easy and enjoyable as possible. For instance, my original first flight leg was delayed, which would jeopardize me making my connection in Toronto. The gentleman at the check-in desk at my departure airport immediately arranged for me to take an earlier flight into Toronto so I would not miss my connection. I didn't - or indeed couldn't - ask for anything more. Thank you to the Porter crew!"
Positiv: "Shuttle/downtown convenience / ease of boarding procedures due to small size / coffee in lounge!"
Negativ: "On the first leg Flight 720: 1. A Black man sitting behind me was challenged (and humiliated) by a Porter agent who came on the plane before leaving the gate, that he was sitting in the wrong seat. It turns out the agent was looking at his boarding pass for the NEXT next connection flight. That delayed the take off by 10 minutes. 2. Then while taxing away from the gate for takeoff, another Black man on the same flight whose mother tongue is not English nor French, did not understand that he had to remove his earbuds for the takeoff. He said he was confused by the instructions, so the the pilot decided he was "non-compliant" and returned the plane to the gate to have him removed from the flight, bring police on the plane. I am sure he lost a lot of money and will have future difficulty flying in North America. That delayed our flight another 40 minutes, and many of us missed our connecting flights in Toronto. I just have two wonder if a white passenger would have been given the benefit of the doubt."
Positiv: "Convenience to island airport in Toronto (that’s it)"
Negativ: "Delayed flights to and from YTZ-EWR (due to missing crew members) Aircraft felt like it was shaking and floor vibrating the whole time (uncomfortable) Problems boarding, Porter did not check passports and allowed two passengers to board with expired passports so they had to be ejected off the aircraft once boarding was complete and took 40+ mins to find their bags Rude staff on the surround sound and when I asked for a bottle of water I would rather pay LESS and take the UP express to Pearson than EVER fly Porter again"
Positiv: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Positiv: "Comfy large seats. Great service"
Negativ: "Little slow to leave"
Positiv: "Seats were great. Staff was great"
Negativ: "Landing was a little rough . Had to spin around again but the pilot got us on the ground safely."
Positiv: "The complimentary self-serve drinks in the boarding area which included sodas, water, espresso, coffee and many other coffee products."
Negativ: "Absolutely nothing, great price and service!"
Positiv: "- Staff/crew are exceedingly pleasant, although not necessarily 100% helpful - Free beer and great snack options onboard are a nice departure (see what I did there??) from the usual in-flight experience. - When they significantly messed up my entire first day of travel, without complaint they sent me a voucher for future travel."
Negativ: "- My first flight was delayed and I wasn't notified until an hour beforehand (even though the flight was delayed due to an incoming flight they knew well ahead of an hour beforehand would not be there). I could have arrived at the airport later and paid less for my parking. - I was told by a gate agent I would still make my very tight connection (spoiler alert - I did not), so I did not ask to be rebooked on a later connection immediately. - Once it became clear I would likely miss my connection due to being delayed after boarding, I asked again about it, this time of a flight attendant. I was told there were 23 daily flights a day to my connecting city (there are not) and it would be fine. We sat on the tarmac for 30 minutes after landing waiting for a gate and the last hope of making that connection was gone. - Upon arrival in Toronto it turns out my connecting flight was cancelled and everyone had to be rebooked. The very pleasant customer service rep told me not to worry! They automatically rebook everyone and I've been scheduled to leave 10 flights later - the following morning. At 12:45 p.m. their best solution was a flight at 8:30 the next morning (later canceled). When I calmly explained that was not ideal, I was immediately given the "last seat out today" on a 9:30 flight (later delayed then canceled). I'm not sure who they were saving that for, but it is unacceptable to rebook people for the next day when they have free seats. I was resigned to spending 9 hours in the terminal (literally just a room with a few snacks) because I was also on standby for every flight until then, and fortunately after checking in again 5 hours later, I was handed a ticket for the flight leaving in 15 minutes. If I had followed Porter's original plan, I have no idea when I would have made it, as I already mentioned both of those other flights were later canceled and I've already gone over how Porter rebooks passengers. - I found out after I spent $20 Canadian on a sandwich and chips via the Porter website that they are supposed to give meal vouchers in a significant delay, but I was not offered one. - On the way back, I saw myself being set up for the same rigmarole. My first flight was delayed more than a half hour, leaving me with a very tight connection. Thankfully, I arrived at the airport earlier and was able to catch an earlier flight because as it turns out, the connecting flight I would have missed due to the delay ended up being canceled. I can only imagine what the rebooking process would have been, so I am glad Porter is accommodating about switching flights. I imagine they do so to save them the rebooking later, but still, it is not something all airlines will do. - Both flights out to Montreal were incredibly hot. I tend to run cold and I was sweating. The flights home on a warmer day were fine, so I'm not sure what was going on there."
Positiv: "That is lands clise to town"
Negativ: "Lateness on runway for a long time before parking at gate Not pleasant experience My first tome On top of an hour late leaving with no announcements at the terminal Luggage was wet arriving as well All together not a fun day"
Negativ: "Started with long delay instantly. After waiting in line to rebook my connecting flight which was missed because of daly I was given a boarding pas with the wrong name on it. I had to leave security line and go back to the counter. I was told it was no big deal and these things happen. After waiting a couple of hours for my next flight I was told my boarding pass had the wrong flight number on it. So once again I had to leave the boarding area to get the matter taken care of. It was a very frustrating experience."
Positiv: "I loved the waiting area with free snacks and drinks while we waited for our next flight. So comfortable! I wish Porter had other flights in the United States :)"
Negativ: "When i booked my ticket online there was no indication or warning that i needed to complete eta online as i was not traveling on a us or canadian passport. At the ticket desk i was initially told i could not fly because of this and that it was up to me to know about the eta requirement. Then i was told how to complete the form online and the problem was solved."
Negativ: "Porter was very poor at managing our expectations and ultimately providing a quality service. Our flight was deleted several times before it was finally cancelled and we had to take a much much later flight. 3:50pm ended up 9:40pm, taking into consideration the need to be at the airport 2 hours before our flight because it was trans-border. He reason was also absolutely unacceptable - weather. Really? Where? It was great in Dulles Airport Washington DC and fine at Billy Bishop Airpot in Toronto. No offer of anything. No we weren't expecting something. But an offer would have been awesome. Not our first Rodeo."
Positiv: "A flight is a flight"
Negativ: "Flirght was delayed because of weather, fine. We learn about the delay after the time for departure was passed . Initially a fifteen min delay become 30. No communications, everyone standing in line until we are called to board by a teenager . It was too icy to get on the tarmack so we got to stay in a damp corridor until they clear the way. When we got in the plane , after some wait we are told the plane need de-icing. It took one hour before they finally got it done. All this time the Porter web site was useless. It even said we departed. All the aggravation could have been avoided if Porter would be more transparent about their delay and had better ground coordination with the airport personnel"
Positiv: "Pretty much everything was good on the flight and afterwards, even with a delay it was a pleasant experience...."
Negativ: "The only problem we're the gate agents in Newark, they disappeared for 20 minutes and no one was at the gate even after the original boarding time had come and gone. When she finally came in there was neither an apology or even an acknowledgement that I was there. 5 min after after she Arrived I had to get her to stop what she was doin to ask if si would make my other flight , all she said was " not sure" no sign of even wanting to help. She was awful"
Positiv: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Negativ: "There really is nothing to complain about."
Positiv: "Lounge had complimentary beverages and snacks, security was a breeze, no line up. The complimentary snack and beverage (alcohol too!) was great."
Negativ: "Lounge was a little run down looking. My flight home was cancelled, having just received the news as I was on the bus to the airport. So my 11:20am flight became a 6:30pm flight, no reason given. Later on in the afternoon that flight got moved to 7:30pm... At the airport, they changed the gate and then my final boarding time ended up being 8:00pm. So not impressed!! I had pre-purchased a bus ticket home which I lost the money on, Porter has not responded to my request for them to pay for that. PLUS my husband having to then drive 1.5 hours to pick me up and then drive us home another 1.5 hours at 10:30 at night. What a total mess, I had work booked the entire next day and night that I was now exhausted for."
Negativ: "As I was waiting at my gate for my flight, I notice that It's almost time to board the plane & there is no plane at my gate. I walk over the the lady's at the stand and ask if I'm at the right gate and this is when I'm told that my flight had been CANCELLED and no one thought to inform me. One of the ladies goes "You should have received an email" but I know that I'm not the only who was unaware of the flight cancellation as I found out later that 3 other people had been going through the same thing. On top of the terrible communication, once I finally got booked on the next flight out, I was sat beside the most obnoxiously loud & irritating person I have ever met. He was swearing and raising his voice the whole flight and the flight attendants completely ignored it. There was a small girl in front of me with her father and he tried to confront this man and tell him to lower his voice & still, the crew payed no mind. Also, I am an 18 year old girl flying by myself for the first time... This man kept poking me in the arm and leg trying to get my attention and was trying to get all this personal information out of me. This is harassment and if I had flown with a bigger airline, this dude would have been off the plane before it even took off. I was petrified the whole flight as he kept telling people that if the plane didn't take off in 30 seconds, it was going to CRASH. I had one of the worst anxiety attacks of my life & the whole situation was ignored by the crew. I WILL NEVER FLY WITH PORTER AGAIN."
Negativ: "The flight was repeatedly delayed, at the gate, on the departing runways, and on arrival waiting for a gate. The Porter employees lied in ongoing manner about the length of the delays. I was seated by the departure gate and heard them tell passengers repeatedly, "10-15 minutes", when we were eventually delayed for 2 hours. When we were had landed and were delayed waiting for a gate to disembark, and the captain came on the intercom to tell us it would be a "five minute wait" the passengers literally laughed aloud incredulously."
Positiv: "Both the flights Landing Takeoffs were soo perfect,did not feel it took off and landing at the short runways were soo perfect. The crew meaning the air hostesses were soo hospitable with their great smiles on their faces to greet us, help us (especially me)being a handicapped.while serving don't know how to write how they took care, especially getting me to the wheel chair and the staff who took me in wheel chair to the next flight sevices were all 5 star and plus. I would for sure ravel with PORTOR AIRLINES if they go to the destinations I am going. Oh forgot the hospitality at the Toronto Airport was un believeable. Thanks to everyone even the owners of Portor Airlines."
Negativ: "We had to pay for a different flight, unless we waited until the next day. Which was impossible for us. So that sucked."
Negativ: "I arrived to the checkout desk line @ 1:20pm and there was no attendant available. The attendant from the adjacent airline attempted to help me as best she could but to no avail she was unable to reach anyone at gate. I finally was directed to the information desk @1:45pm in which case the receptionist tried his best to help me board the plane and was told the plane already left despite the fact the departure time was 2:30pm. After calling Porter Airlines I was emotional distraught and upset. Not only was it my birthday but the airline refused to assist in giving me some sort of discount or fair adjustment I also never checked in my hotel reservations losing more money. The porter associate was RUDE and refused to transfer me to his Supervisor. He told the supervisor left @3:30pm and won't be back until 8pm. After calling the airline again I was told the insurance I purchased with my flight was invalid."
Negativ: "Delays are usual with Porter. Every time I fly Porter there are delays. One on leg I made the connection, the gate was still open, the screen said "final boarding call" and at the gate the lady said "sorry we gave away your seats". The lady handling all of the Porter affairs did not have a reasonable response for giving away our seats she just said "we didn't think you would make the flight", but apparently we did make the flight. Horribly unprofessional in every way. She did compensate us with a 15.00 dollar food voucher, but I would much rather have been on the flight I actually made, instead of having my seat given away."
Positiv: "It took 4 hours to figure out . They were going to send me to Toronto to catch a flight the next day. Thankfully after waiting 40 minutes on the phone Porter kept me here in Quebec and rescheduled for the next day. That is pretty much it. I understand weather was a big factor but sending me to a place I don't know anyone was not so great."
Positiv: "Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs"
Negativ: "Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly."
Positiv: "Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water."
Negativ: "This website did not issue the ticket prior to the flight departed so i had to buy a second ticket at the ticket counter at the airport. Meaning i need to haggle and argue to get a refund for one of the paid tickets."
Negativ: "This is a mediocre review because this was a flight that got pushed earlier due to Porter Airlines."
Positiv: "finally arriving...eight hours late"
Negativ: "It wasn't just the hour and a half delay from the first flight or sitting on the plane an extra hour after boarding. Nor was it the over 3 hour delay of the second flight (itself two hours after the initial connection due to the first leg being late and then the initial second leg being cancelled). Flight attendants on the first porter flight were not simply talking to passengers. They were talking down to passengers. Customer service reps in Toronto, while understandably dealing with many complaints, thought a roll of the eyes would go unnoticed. It didn't, and the entire experience was unacceptable. So you know, the dinner I flew out for to celebrate one of my best friends wedding, I completely missed. Thanks Porter and Kayak."
Positiv: "Huge fan of porter now and was actually happy when the flight was delayed because that meant I got stay in the free lounge longer. Also free beer and wine? You guys know how to run a business...you just won me over as a customer :)"
Negativ: "Would have like a couple choices of music/TV & whatnot."
Positiv: "Seat was comfortable. And crews were very nice."
Negativ: "Due to long immigration line, everybody who had to catch the connection flight was concerned about missing the connecting flight. When I called the porter airline before I made the reservation I was afvised that Toronto airport is a small airport and only 30-40 people going through immigration. But the line was long~~~ and we were in the line for about 40 min. Almost missed the flight. Enough connecting time should be allowed when scheduling or announce to passenger that plane will wait before hand."
Positiv: "Flight was on time and lounge in Toronto is great."
Negativ: "The propeller machines somehow give the impression of not being exactly the latest in technology.."
We were in business class and had to go and find someone to get a drink a couple of times during the flight. Meanwhile, the lady in front of me slept for the first part of the flight and had her dinner later (making a lot of noise) and the steward treated her like royalty. Deplaning was also extremely odd as they spent 15 minutes letting all people off first that had to catch other flights. We were only 15 minutes late. I’ve almost never had to do that before, and only when we were extremely late. Almost seemed like this crew was new and/or inexperienced. Im sure they are going to blame Covid!
They simply did a great job. Covid makes it more complicated but they rose to the occasion. Maybe too many announcements
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable."
Positiv: "Food and service"
Negativ: "La comida mediocre"
Negativ: "I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!"
Positiv: "good entertainment system"
Negativ: "they boarded zones 3, then 4, then 5.. utter chaos. When I asked a male flight attendant the premise for this he was rude and aggressive. My wife phoned CA to book a gluten free meal the day before. The process was so complex she gave up. 9 hours no food. I was reminded again why I hate this airline"
Positiv: "Guter Service"
Negativ: "Food at Air Canada. Very bad."
Positiv: "Nice staff friendly clean plane. Big plane for overseas. Enjoyed the variety of movies to watch for free."
Negativ: "Bathroom started off clean. 1/2 way into the flight not so clean. At the end no paper and dirty. Lack of maintenance in this area is a concern."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Crew was friendly and helpful. On time flight"
Negativ: "Food is just so-so"
Positiv: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
Negativ: "No regard to passengers schedules I was supposed to be home 4 hrs ago. Still waiting for the flight home. Family informed me that the weather is great back home. So not an excuse!"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "It was average"
Negativ: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"
Positiv: "On time great crew"
Negativ: "Food, no leg space."
Positiv: "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
Negativ: "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
Positiv: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Positiv: "The snack selection is excellent"
Negativ: "No complaints"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Negativ: "poor boarding late departure late arrival bad food"
Negativ: "I had a window seat which had the new dimming glass rather than the pull-down shade. I kept the window at the darkest setting, and, even so, the window was so hot you could not hold your hand on it for more than a few seconds without it burning. The heat radiated so far out from the window that I needed to keep the air vent open totolerate it. Usually, when one sits in a window seat, they have the luxury of leaning against it with their pillow as they rest. The heat made this very uncomfortable, and for me, impossible. In fact, at a certain point, a stewardess came to the row ahead of me and excused herself with those passengers saying that she wanted to check the window of that row as the person sitting there was wondering is there was a malfunction in the window because it was burning hot. I spoke up and told the stewardess that the window was unbearably hot and to try to hold her hand on it. She responded, "Wow! That really IS the hot!" She said she'd check up front. She came back saying the pilot said it was because we are on the side of the plane facing the sun. We were on that side for 8 hours!! I find it hard to believe these windows weren't researched more thoroughly under all conditions, including the continual beating of the particular seasonal angle of the sun for long overseas flights! Please take this response seriously, as it truly was incredibly uncomfortable."
Negativ: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Negativ: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Free beer, one flight attendant"
Negativ: "Crew was rude and didn't care much"
Negativ: "We were very unhappy that the flight was delayed by 35 minutes in Munich causing us to miss our connecting flight by 15 minutes… We only had an hour to get through customs and get to our next flight that should've been accounted for by kayak"
Negativ: "The plane left over an hour late, despite the fact that the plane was at the gate hours before departure. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Positiv: "The van that waited to quickly take us to customs and then to the gate to escort us to our connecting flight (which had been held for us) was incredibly welcome and helpful. I am grateful for that consideration and effort made on our behalf. The flight staff was excellent. Everything seemed to go very smoothly. I really liked the built in screens (& headphones) and entertainment programming made available to us."
Negativ: "The food was tasty, but portions were a bit small, particularly in the main meal."
Positiv: "I liked, that the staff was nice and friendly, I got my gluten-free food and there was enough entertainment (movies, movies, ...) to choose from, which made it a pleasant flight. Unfortunately, our flight from Munich to Toronto had a delay, so I couldn't make it to the connecting flight. Without having to ask or complain, Air Canada booked us on the next possible flight, which was the next morning, and gave us the boarding passes and a voucher for a Sheradon hotel close to Toronto airport, where I went by a free Sheradon Shuttle bus."
Negativ: "I would have liked to be informed more than two times in 30minutes at the boarding area, about what was going on with the plane having to start later. It's not the waiting that is the bad thing in my eyes, it's the not knowing what is going on, also for passengers arriving after the first announcement. I could imagine people being a little more understanding, if they know what is going on, as well as your staff being less busy to answer questions, but instead being able to solve part of the problem."
Positiv: "The entertainment"
Negativ: "Having to pay to have a bit of extra comfor while traveling with a 14 months old"
Positiv: "The privacy of the person was honored"
Negativ: "Having to stop. We were not told our luggage would not have to be transported through customs"
Positiv: "Service was good and people were nice."
Negativ: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Positiv: "About as good as a modern sold-out flight can get."
Negativ: "Lufthansa crew was abrupt and demanding."
Positiv: "The movie selection was very good."
Negativ: "The seats were so close to together that whenever the person behind me moved, I got hit in the back. Anything that was dropped on the floor was hard to get since they were so close together which also made it hard to get in and out of the seats. The main meal was fine, but the second meal was mediocre."
Positiv: "New plane with comfortable seats, good food, and decent entertainment selection"
Negativ: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Positiv: "The boarding staff and flight attendants were friendly and helpful."
Negativ: "The seats were so small it was impossible to get the seatbelt without disturbing the people on either side. I am not a large person and I still filled the entire seat. The food was not good either. They served what was supposed to be a warm chicken wrap but after two bites I set it aside as mystery food."
Positiv: "The planes were as expected, nothing special.."
Negativ: "Our flight was delayed, then delayed further with no explanation. No one knew if our connecting flight had left yet, no help in Toronto's confusing airport. TSA was more helpful than the Air Canada staff. Seemed like everyone had gone home for the night"
Positiv: "Very accommodating and friendly staff. Very attentive to our needs."
Negativ: "The selection of entertainment onboard to pass the time (eg movies, TV shows, etc..). It could of been better."
Positiv: "Seating in a double rather than triple layout."
Negativ: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
Positiv: "Overall, it was a smooth flight and the staff was helpful throughout this long flight."
Negativ: "My flight from Munich to Toronto did not have the ability to recharge technology in my seat. It was a 9 hour flight, and this would have been helpful. The flight data would not display in my seat. This would have been nice to have the ability to track our progress. It was displayed i some of the monitors, however not all of them."
Positiv: "Media and staff"
Negativ: "No organization for filling planes. Worse than Rome."
Positiv: "The flight was delayed long enough that I missed the connection flight but they put me on the earlier flight so I did make the connection"