Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
| IATA-Code | AC |
|---|---|
| Strecken | 340 |
| Top-Route | Toronto Pearson nach Montreal Pierre Elliott Trudeau |
| Angeflogene Flughäfen | 94 |
| Top-Flughafen | Toronto Pearson |
Negativ: Baggage was left behind.
Negativ: They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content
Positiv: Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault.
Negativ: More leg room, when the people in front laid back their seat, it was crowded.
Positiv: Landing was smooth
Negativ: Communication
Entertainment
Positiv: The crew was very nice and helpful
Negativ: I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax
Positiv: We didn’t crash.
Negativ: We continue not to crash.
Positiv: We didn’t crash.
Negativ: Continue not to crash. Thank you.
Positiv: Super comfortable business class seats
Positiv: quiet plane
Negativ: 2.5 hours delayed flight without prompt notifications. Honest and prompt flight-delay alerts. Updates for delay came *every* half-hour. No opportunity to schedule ANYTHING based truthful delay estimations and the lack of timely communication.
Positiv: The crew did everything expected to make our flight enjoyable. Couldn't really have asked for more.
Negativ: We're fortunate we fly business when traveling to Europe, but the comfort on AC Rouge "premium economy" is VERY low. The dilemma is: comfort for a much longer business flight thru Frankfurt to Venice, or a slightly larger economy seat for a direct 8 hr flight YYZ to VCE. "Entertainment" - an iPad!
Positiv: Seat was very comfortable and noise cancelling headphones were nice touch.
Negativ: Was not used to business class seat and it wasn’t that intuitive.
Positiv: Boarding was good and fast
Negativ: The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie
Positiv: It was canceled
Positiv: Everything was great. From food to entertainment was great.
Negativ: Nothing
Positiv: Air Canada is always a great travel experience.
Negativ: The food is terrible. It's the worst I've had from any airline.
Positiv: Air Canada is consistently a great overall experience.
Negativ: The food is terrible. It's the worst of any airline I've ever taken.
Negativ: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy
Positiv: Entertainment and comfortable seats
Negativ: They could have given us some snacks or something
The best crew ever
Positiv: The flight attendant
Negativ: During serving food-i was sitting on the aisles in the middle chairs-some times they served me from the far away.
Negativ: On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices.
Positiv: Electronic shades!
Negativ: Timing of meals. The first meal was 2 hours after take off.
Positiv: Air Canada business class is superior comfort.
Positiv: No problems on the flight. Attendants were nice.
Negativ: It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting.
Positiv: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.
Negativ: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.
Negativ: I didn't like the food at all, and couldn't complete it.
Negativ: Too many pasengers had carryons. Lots of confusion on the plane for storage
Negativ: The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect.
Positiv: I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!
Positiv: The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly.
Negativ: Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also.
Positiv: All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey.
Positiv: Staff were ok.
Negativ: Flight was 3 hours delayed but they delayed it 30 minutes at a time. Giant lines to board, poorly organized. Flight overbooked. Finally we were seated and they announce another 30 min delay because the “casseroles” weren’t hot. Flight attendants were clumsy and dropped ice on my head. Tiny seats.
Negativ: The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor
Negativ: Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal.
Negativ: Food had little taste. Movies were not that current and selection was sparse
Positiv: It was a small twin prop so there was only one cabin crew, but she was really pleasant.
Negativ: Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back.
Negativ: They should provide headphones to use the entertainment system.
Positiv: Comfortable flight, good service.
Negativ: The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced.
The serving of liquor to passengers should be better monitored.
Negativ: Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any
Positiv: Nothing stood out as being particularly good.
Negativ: A 6-hour international flight should provide food and entertainment. I flew Toronto to Port of Spain. No free food (not even pretzels), no inflight entertainment system, cramped seats with poor legroom, grumpy flight attendants, an hour delayed due to disorganized boarding process.
Negativ: No delays
Positiv: It was too hot in the airplane, and we were sweating. No leg room, no screens, I asked for water and didn't get
Positiv: Crew was excellent. Thank you Sohiwe
Positiv: Polite, helpful crew
Negativ: Nothing, would recommend
Positiv: Everyone was cordial
Negativ: Entertainment system, especially the sound was poor
Negativ: Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone.
Negativ: Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours.
Positiv: Comfortable seat - great service
Positiv: Great crew. Very pleasant & friendly.
Positiv: Crew was great!
Positiv: The entertainment.
Negativ: The boarding and the leg room.
Positiv: This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had.
Negativ: Crew could be friendlier.
Positiv: Everything was great!
Negativ: The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection.
Positiv: The crew was very accomodating and the entertainment was nice
Negativ: It is too crammed on this type of plane. Having three columns of three seats, four seats, and three seats is a bit too much. It seemed this type of plane is going for quantity instead of quality.
Negativ: if the flight is on time. I was delay more than 10 hours
Positiv: Crew was nice and attentive
Positiv: There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well.....
Negativ: This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA
Negativ: Check-in was bad. Too few staff for too many people.
Positiv: Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great.
Negativ: Better food, otherwise good
Negativ: Almost missed my conection. Never on time.
Positiv: We didn’t crash.
Negativ: We continue not to crash.
Positiv: We didn’t crash.
Negativ: Continue not to crash. Thank you.
Positiv: Super comfortable business class seats
Positiv: Seat was very comfortable and noise cancelling headphones were nice touch.
Negativ: Was not used to business class seat and it wasn’t that intuitive.
Positiv: Everything was great. From food to entertainment was great.
Negativ: Nothing
Positiv: Air Canada is always a great travel experience.
Negativ: The food is terrible. It's the worst I've had from any airline.
Positiv: Air Canada is consistently a great overall experience.
Negativ: The food is terrible. It's the worst of any airline I've ever taken.
Positiv: Electronic shades!
Negativ: Timing of meals. The first meal was 2 hours after take off.
Positiv: Air Canada business class is superior comfort.
Positiv: I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!
Positiv: All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey.
Positiv: Comfortable flight, good service.
Negativ: The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced.
The serving of liquor to passengers should be better monitored.
Positiv: Crew was excellent. Thank you Sohiwe
Positiv: Everyone was cordial
Negativ: Entertainment system, especially the sound was poor
Positiv: Comfortable seat - great service
Positiv: Great crew. Very pleasant & friendly.
Positiv: Crew was great!
Positiv: This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had.
Positiv: Everything was great!
Negativ: The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection.
Positiv: Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great.
Negativ: Better food, otherwise good
Negativ: Almost missed my conection. Never on time.
Positiv: The crew was very nice and helpful
Negativ: I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax
Positiv: Boarding was good and fast
Negativ: The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie
Positiv: Entertainment and comfortable seats
Negativ: They could have given us some snacks or something
The best crew ever
Positiv: The flight attendant
Negativ: During serving food-i was sitting on the aisles in the middle chairs-some times they served me from the far away.
Negativ: On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices.
Positiv: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.
Negativ: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.
Negativ: Too many pasengers had carryons. Lots of confusion on the plane for storage
Negativ: The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect.
Positiv: The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly.
Negativ: Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also.
Negativ: Food had little taste. Movies were not that current and selection was sparse
Positiv: It was a small twin prop so there was only one cabin crew, but she was really pleasant.
Negativ: Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back.
Positiv: Polite, helpful crew
Negativ: Nothing, would recommend
Positiv: The entertainment.
Negativ: The boarding and the leg room.
Negativ: Crew could be friendlier.
Positiv: The crew was very accomodating and the entertainment was nice
Negativ: It is too crammed on this type of plane. Having three columns of three seats, four seats, and three seats is a bit too much. It seemed this type of plane is going for quantity instead of quality.
Positiv: Crew was nice and attentive
Negativ: Baggage was left behind.
Negativ: They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content
Positiv: Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault.
Negativ: More leg room, when the people in front laid back their seat, it was crowded.
Positiv: Landing was smooth
Negativ: Communication
Entertainment
Positiv: quiet plane
Negativ: 2.5 hours delayed flight without prompt notifications. Honest and prompt flight-delay alerts. Updates for delay came *every* half-hour. No opportunity to schedule ANYTHING based truthful delay estimations and the lack of timely communication.
Positiv: The crew did everything expected to make our flight enjoyable. Couldn't really have asked for more.
Negativ: We're fortunate we fly business when traveling to Europe, but the comfort on AC Rouge "premium economy" is VERY low. The dilemma is: comfort for a much longer business flight thru Frankfurt to Venice, or a slightly larger economy seat for a direct 8 hr flight YYZ to VCE. "Entertainment" - an iPad!
Positiv: It was canceled
Negativ: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy
Positiv: No problems on the flight. Attendants were nice.
Negativ: It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting.
Negativ: I didn't like the food at all, and couldn't complete it.
Positiv: Staff were ok.
Negativ: Flight was 3 hours delayed but they delayed it 30 minutes at a time. Giant lines to board, poorly organized. Flight overbooked. Finally we were seated and they announce another 30 min delay because the “casseroles” weren’t hot. Flight attendants were clumsy and dropped ice on my head. Tiny seats.
Negativ: The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor
Negativ: Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal.
Negativ: They should provide headphones to use the entertainment system.
Negativ: Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any
Positiv: Nothing stood out as being particularly good.
Negativ: A 6-hour international flight should provide food and entertainment. I flew Toronto to Port of Spain. No free food (not even pretzels), no inflight entertainment system, cramped seats with poor legroom, grumpy flight attendants, an hour delayed due to disorganized boarding process.
Negativ: No delays
Positiv: It was too hot in the airplane, and we were sweating. No leg room, no screens, I asked for water and didn't get
Negativ: Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone.
Negativ: Didn't take this flight because it was late and would have caused me to miss my connection. I got rebooked on a different flight that delayed me 10+ hours.
Negativ: if the flight is on time. I was delay more than 10 hours
Positiv: There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well.....
Negativ: This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA
Negativ: Check-in was bad. Too few staff for too many people.
