Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
| IATA-Code | AC |
|---|---|
| Strecken | 352 |
| Top-Route | Toronto Pearson nach Montreal Pierre Elliott Trudeau |
| Angeflogene Flughäfen | 100 |
| Top-Flughafen | Toronto Pearson |
Negativ: Service was cursory
Positiv: TV movies
Negativ: More popular movies
Negativ: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
Negativ: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
Positiv: Empty middle seat so more room.
Positiv: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
Negativ: Not enough leg room etc. for the long flight.
Positiv: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
Negativ: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
Positiv: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
Negativ: Not enough leg room etc. for long flights. Cushions and blankets were nice.
Negativ: If it wasn’t 3 hours late.
Positiv: Got there
Negativ: Way too expensive
Negativ: Laptop charger (115v) would be appreciated
Negativ: You cancelled my flight and booked me and my 2 toddlers at an off-site hotel. It was terrible carrying all our stuff for our 5 am check-in.
Positiv: Die meisten Crew Mitglieder waren nett
Negativ: 2-4-2 Sitzreihen
Negativ: delayed. gate changes
Positiv: my flight got cancelled twice and they were not really helpful
Negativ: I spent more than 24 hours in the airport.
Positiv: Crew did the best with what they had
Negativ: Four hour delays with little to no updates along the way are inexcusable
Negativ: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
Positiv: Crew is ok.
Negativ: Be on time
Positiv: Crew is great!
Negativ: Delay
Positiv: All was good
Negativ: Them good
Negativ: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
Positiv: Crew were great...
Negativ: Food was very poor. Entertainment was awful
Negativ: I’m just thankful the Castlegar flight went.
Negativ: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
Positiv: Crew member was grumpy, not friendly and did not give eye contact
Negativ: Friendlier service and more organized to get on plane.
All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Positiv: There was enough leg room and boarding was done reasonably quickly.
Negativ: The flight was delayed by 15 minutes without explanation.
Negativ: crew could have been more professional, the signs for boarding were confusing
Positiv: seats were pretty cramped in economy
Lunch needed to pay extra
Positiv: The flight was okay.
Negativ: - I had to pay extra for lunch and (alcoholic) drinks.
- The pasta was overpriced and tasted like nothing
- At the destination we had to wait for 35mins in the plane, before we could get out.
Negativ: AC changed departure lounges and nearly missed flight.
Negativ: Departed one hour late due to weather from incoming flight departure city, YVR.
Negativ: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Negativ: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Negativ: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Positiv: Entertainment TV worked well
Free beverages
Negativ: Bigger space between seats
Food or snacks offered
Positiv: The whole process from check-in to getting luggage was smooth.
Negativ: Food wasn't great. It wasn't terrible either but I've had better.
Negativ: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Positiv: Everything
Negativ: The crew services are excellent
Positiv: The meals and the consistent drink service was great
Negativ: Timeliness
Positiv: Crew was great
Negativ: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
Positiv: Timming Was ok
Negativ: No Food, old tv, poor confort seat
Negativ: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto
Positiv: Food
Negativ: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.
Positiv: The crew was spot on with there interacting with us passengers and very good doing there job
Negativ: Food and drinks lol
Negativ: I have no complain it was good for the most part for, more food lol
Positiv: The crew was very professional and friendly
Negativ: Well for the most part it was my first experience so it was good, thank you.
Negativ: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.
Positiv: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO
Negativ: Knowing we had to get a visa for Canada
Positiv: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.
Positiv: The crew was amazing, the flight was fast and easy.
Negativ: New seats are very cramped.
Negativ: No luggage space
Negativ: More leg room
More gluten free food options
Negativ: The flight itself was great but it was very late in starting due to technical problems with the aircraft.
Positiv: Flight delayed. Missed connecting flight
Positiv: Nice crew
Negativ: Nothing
Positiv: Crew was extremely nice and comfortable flight
Negativ: All was good
Positiv: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to
Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC
Negativ: Everything
Positiv: The crew that greeted us (and sorted out seats) was excellent.
Negativ: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.
Positiv: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for
Negativ: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!
