Finde günstige Flüge nach Tulum

Negativ: "As per above"

Negativ: "Das online Check- in war leider nicht möglich."

Positiv: "Ich habe den Flug in dem Airbus 380 genossen. Die Maschine flog sehr ruhig und der Service war sehr angenehm. Die Zeit verging wie im Flug."

Negativ: "Der Flug war um 1,5 Stunden verspätet (in der Zeit wäre man schon in London gewesen) und somit wurde es stressig für alle, die einen Anschlussflug kriegen musste, was bei einem darauffolgenden Langstreckenflug (der letzte des Tages) sehr unangenehm ist."

Positiv: "Staff was very courteous"
Negativ: "Cramped seats"

Positiv: "Das Flugpersonal war ausgesprochen nett, die Sitze bequem uns das Entertainment war in Ordnung. Bemerkenswert war die Sauberkeit der WC's."
Negativ: "Schon bei Ankunft am Sitz waren alle Gepäckfächer vollgestopft. Es wurde außerdem nicht nach Reihenfolge der Sitzreihen eingecheckt. Die hinteren Reihen hatten auf einem 13,5 Stunden-Flug nie die Möglichkeit vegetarisches Essen zu bekommen und es gab zwischendurch keine Snacks oder Getränke, man konnte allerdings zu den Flugbegleitern gehen und danach fragen."

Negativ: "Flug wurde wegen schlechtem Wetter annulliert. Schade kann passieren. Was nicht passieren darf dass niemand vor Ort erreichbar ist der helfen kann. Website könnte den Andrang nicht standhalten. In Zeiten von cloud Services unverzeihlich. Stundenlanges versuchen bei der Hotline um zumindest in die Warteschlange zu gelangen. Umgebuchter Flug wurde dann aus unersichtluchen Gründen nochmal annulliert. Alles von vorn. Niemand kann etwas zur Kostenübernahme sagen. Ich kam 3tage später an. Nie wieder Brittisch Airways!!!!"

Positiv: "Comfort, entertainment"
Negativ: "Nothing"

Positiv: "Nothing"
Negativ: "Seat comfort in Business Class worse than low cost airlines Crew rude and aloft Food terrible"

Positiv: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Negativ: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"

Positiv: "Der Flug SFO - FRA war so gut wie pünktlich und war sanft wie Butter, da hatten wir alle echt Glück. Das Personal war super nett und hilfsbereit. Der Flug von FRA nach TXL war dann über eine Stunde verspätet, aber gottseidank war der Hydraulikschaden, der die Maschine einsatzunfähig machte, vor dem Abflug beim Check entdeckt worden, nicht auszudenken, wenn das nicht gecheckt worden wäre. Danach ging es auch zügig und überschaubar weiter."
Negativ: "Was immer doof ist: ich sage beim Check-In, aber auch beim Betreten des Flugzeuges dem/der meinem Platz nächststehenden Purser Bescheid, dass ich sehr schwerhörig bin und mit zwei Geräten unterwegs bin und bei Dingen, die man wissen sollte, eine direkte Ansprache brauche. Beim Flug von SFO nach FRA hat die Stewardess sich das sogar mit Kugelschreiber auf der Hand mit meinem Sitzplatz notiert, aber es hatte leider keine Auswirkungen. Ich würde mich also über Textskripte bei Ansagen auf dem Monitor sehr freuen, ebenso über deutsche Untertitel bei den Filmen. In den Überseemaschinen ist die Übertragung der Ansagen meistens klanglich ok - in den Inlandflügen, so wie von FRA nach TXL war die Lautsprecheransage so verzerrt, dass ich nichts verstanden habe. Wenn dabei wichtige Informationen gewesen wären, hätte ich leider Pech gehabt. Das ist sehr behindertenunfreundlich."

Positiv: "Das Personal sehr freundlich, Boarding gut organisiert"
Negativ: "Verspätung auf beiden Flügen, Wasser als Getränk nicht kostenlos erhältlich und auch keine passende zahlungsmöglichkeit für mich persönlich."

Negativ: "I had to purchase a cup of coffee."

Negativ: "The ground crew at check-in was not friendly nor helpful."

Negativ: "The food was not that good, the beef was like a brick and the service Poor , I asked for water twice, by the time it arrived I already had finished, same for bread I had to ask for bread, was not offer, if I didn’t asked for the main course in the lunch portion on the flight they were taking away the tray after the salad and fruit, I did not like the salad, I tried mine and my Husbands that was salt restricted and they were Awful. I travelled business class, the flight was packed."

Positiv: "Flug war pünktlich. Sitze waren einigermaßen bequem."
Negativ: "Leider gibt es auf solchen Flügen nicht mal mehr was zu trinken!!!!"

Positiv: "Sehr freundlich genug Platz für meine Beine und das Handgepäck"
Negativ: "Es gab nicht zu trinken wäre schön wenn es im Preis inbegriffen wäre"

Positiv: "Sehr freundlich genug Platz für meine Beine"
Negativ: "Keine Verpflegung das Essen ist nicht so wichtig aber etwas zu trinken wäre schön wenn das im Preis inbegriffen wäre"

Positiv: "Not much, crew were pleasant though and the flight on time."
Negativ: "It was like being on a really cheap budget airline, but paying expensive prices. Food only for sale with a British credit or debit card, won't take cash,no menu cards, and even if I'd wanted to get food, no gluten free options, which is not a lifestyle choice for me, but a necessity.Scruffy dog-eared magazines in the seat pocket. Not even an offer of tea or coffee. Check-in online would not allow me to change my seat, although it told me I could. I fly a lot, but tend to avoid BA now if I can, and this flight just confirmed that preference."

Positiv: "Meal from Lagos to London was good"
Negativ: "I don't know why spray was used on Lagos flight to London and London flight to Denver no spray."

Positiv: "Nice aircraft and decent service. Cleanliness was good."
Negativ: "The lie flat seats were good but cramped and claustrophobic near the head rest."

Positiv: "Staff (cabin crew Tony, in particular). Hand luggage allowance. Finally, food and water on a BA flight (unlike connecting EDI to LHR flight)."
Negativ: "Method of boarding, with a mass of economy passengers boarding st once at the end. I NEVER get my preferred seat (= window), and object to being charged extra to select a seat (unlike other airlines I use more frequently nowadays). Crowded economy section, with little legroom, passengers squashing bags at feet, etc."

Positiv: "Cabin crew was amazing..... didnt mind the delay things happen"

Positiv: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Negativ: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"

Positiv: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."

Positiv: "Check-in was very easy and actually quiet compared to the rest of the airport."
Negativ: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."

Positiv: "Nice plane, very smooth flight, good landing."
Negativ: "Small screen on movies, couldn't find charger station for my iPhone."

Negativ: "Nicht mal Wasser wurde an die Passagiere verteilt, geschweige denn Knabberzeugs - muss man bei British Airways bald dafür zahlen, die Toilette zu nutzen??"

Positiv: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Negativ: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."

Negativ: "I will continue traveling with this airline .,"

Negativ: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."

Positiv: "entertainment"
Negativ: "boarding with bus instead of sleeve"

Positiv: "Efficient boarding, moderately intelligible announcements, passable food"
Negativ: "In both directions, EDI—>JFK, our plane offered neither wi-fi (paid or free) nor seatback video screens, which is an awful lot of hours with no connection to anything. I didn't realize that any transatlantic airline still ran films on common screens, 1970s-style. Just how old were our planes?"

Positiv: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Negativ: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."

Positiv: "Flüge waren okay. Wir sassen oben. Die Gangplätze sind schrecklich ohne Ablagen. Die Fensterplätze super!"
Negativ: "Es gab kein Feuchtes Tuch. Das Personal in London Heathrow ist schikanös"

Positiv: "Info über Verspätung Schnelle, effiziente Security-Kontrolle"
Negativ: "Bordpersonal sehr brusque und unfreundlich"

Positiv: "Neue Maschine"
Negativ: "Wasser und Kaffee kosten jetzt Geld, dafür wird man mit Werbung zugedröhnt. BA ist jetzt Ryanair. Flug hatte 1:30h Verspätung."

Positiv: "Food was ok"
Negativ: "Waits, long wait for baggage, surly crew."

Positiv: "Comfortable seats"
Negativ: "They make you pay for WATER on BA!"

Negativ: "No meals or snacks available on flight due to underestimated demand on inbound flight, and this on a flight set to leave at lunchtime. Coffee was disgusting. Very disappointing."

Positiv: "Puntual y confortable"

Negativ: "My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable."

Positiv: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."

Negativ: "Flight booked last minute and once payment taken showed a one hour delay. Became a 1.5hr delay and missed the birth of my child because of it. Devastated."

Positiv: "The crew on the plane"
Negativ: "The staff at check in and the gate agents were HORRIFIC!"

Positiv: "The Cabin Staff was good. A Cabin Crew member took my coat and put it away so I could make myself comfortable."
Negativ: "Flight was delayed for thirty minutes. The Gate staff was not good. Another bad thing was that gate was shown about 15 minutes prior boarding and you had to transfer to Heathrow Terminal 5B."

Positiv: "The food and service was good."
Negativ: "My luggage was damaged and when we tried to do a claimed over the phone they didn't give us much of an option. I didn't do it a the airport because I was traveling with a minor and my Morher who is 73 years old and after a 18 hour travel day they need to come home."

Negativ: "Schlechte Umgangsformen, egal ob Hotline oder Personal...wenig Flexibilität..."

Positiv: "Wir sind nicht mit BA geflogen ! Flug hatte 2 Stunden verspaetung ,Verbindung nach KL nicht erreicht !"

Positiv: "Plane was comfy and food was good"
Negativ: "Boarding in Munich was a nightmare. There was no place to line up and there was only one person checking tickets which resulted in 100s of people trying to push through at same time. After that we had to cram on buses and wait on tarmack for 30mins till plane was ready and then everyone rushed on the plane."

Negativ: "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."

Positiv: "Boarding was prompt, flight attendants polite and accommodating."
Negativ: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."

Positiv: "The smoothness of the ride"
Negativ: "Boarding was rushed then we sat on plane for an hour before take off. Then movies i wanted to watch wouldnt work and crew was annoyed and not helpful. Food was ok... mashed potatoes would have been better as rice with chicken."

Positiv: "The crew and flight was great."

Positiv: "Everyone was very helpful."

Positiv: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Negativ: "The time allotted between flights was too short."

Positiv: "Announcements and directions on landing in Philadelphia were very complete and helpful. Crew came around multiple times offering drinks."
Negativ: "Baggage unloading took 40 minutes to begin. Caused jam up behind other arriving flights at customs and everyone in big rush to catch connecting flights. Entertainment good but touchscreen was not responsive and frustrating to operate. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."

Negativ: "I am million miler in Korean air. It's a seven star airlines"

Positiv: "Plane was not full and seats seemed spacious. Everything was on time."
Negativ: "the entertainment systems was very slow to respond to the touch commands on the screen."

Positiv: "Del"
Negativ: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."

Positiv: "The flight service was consistently adequate and the attendants made sure to provide many opportunities to stay well hydrated"
Negativ: "There was a screaming child that made the trip almost intolerable. No fault of American, however, perhaps the attendants could have made some additional suggestions to the parent to help him quiet his child."

Positiv: "Quickly boarding, crew was extremely polite"
Negativ: "No kosher food on board"

Positiv: "Top notch airline - staff is personable & comfortable seating"

Positiv: "Von boarding bis zum abholen der Koffer, alles top Freundliches Personal"
Negativ: "Nichts zu beanstanden"

Positiv: "Von boarding bis zum abholen der Koffer, alles top Freundliches Personal"
Negativ: "Nichts zu beanstanden"

Positiv: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Negativ: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."

Negativ: "No entertainment. There wasn't even a drop down screen for a movie."

Negativ: "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."

Positiv: "It was a great experience. Flight on time, excellent seats, even though the reservation was made one day before flying out due to an emergency. Wonderful flight crew. Will suggest to others and fly likely again."

Negativ: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."

Positiv: "Getting off the plane."
Negativ: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."

Positiv: "crew was friendly and professional. ice-cream in the middle of the flight was quite nice!"
Negativ: "as always...uncomfortable seats/need to pay extra for a window seat"

Positiv: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Negativ: "The flight was delayed."

Positiv: "Selection of entertainment. Beer and wine were no charge."
Negativ: "Forced all passengers to watch a video on donating money to UNICEF. Nothing against the organization but they did not give passengers the choice to turn it off. The pizza snack was cheese with mushrooms. They should have stuck with plain cheese."

Positiv: "Uneventful flight"
Negativ: "It was the same crew from my previous flight from San Juan to Miami. They were not nice before and they were not nice on the second flight. It was a long day for us too."

Negativ: "I have to run to the gate with"

Positiv: "well it did get us to our destination eventually"
Negativ: "The flight was over and over delayed due to no captain would be available. In the end the flight was leaving 4 hours late and no compensation like free food voucher would be offered. We were hungry and they let us wait the last 40min in the plane until the finally could find a co-pilot. No information was offered to the passenger as to when we would be leaving"

Positiv: "Service good"
Negativ: "Late departure full plane"

Positiv: "Boarding was quick and no long line"
Negativ: "Food only if you pay extra around 5-10usd. Service pretty old"

Negativ: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."

Negativ: "Sat on the runway for over an hour. Lack of communication and lies.."

Negativ: "Individual TVs, perhaps"

Positiv: "The entertainment program was exceptional."
Negativ: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."

Positiv: "Excellent Service"
Negativ: "More recent movies"

Negativ: "The chairs could be better in economy"

Negativ: "On line booked ticket in wrong name and they would not change or refund"

Negativ: "kleines Frühstück für umsonst"

Negativ: "Extra food."

Negativ: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."

Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"

Positiv: "Included beverage"
Negativ: "No headphones"

Positiv: "Good overall service level of AA"
Negativ: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"

Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"

Positiv: "On time"
Negativ: "No wifi"

Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"

Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"

Positiv: "Entertainment was good, meals were served, flight was on time."

Negativ: "1 hour delay boarding then another hour waiting for a Pilot!?"

Negativ: "Der Sitzabstand bei Iberia ist eine Zumutung, bei 1,75m Größe stossen die Knie schon vorne an"

Positiv: "Service!"

Negativ: "Our seats was almost the last seat of all our flights, even we checked in very early."

Positiv: "Billigflug mit einer A319 .nix spektakuläres, nicht einmal ein Kaffee"

Positiv: "entertainment, comfort"
Negativ: "the spaniards are always LATE. and DISORGANZIED."

Negativ: "Kein Platz mehr fürs Handgepäck. Da der Sitzabstand sehr eng ist, konnte ich mich mit Rucksack unter dem Sitz gar nicht mehr bewegen."

Positiv: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Negativ: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"

Positiv: "Very bad organization Changed seats for everybody and no priority to board"

Negativ: "Ich habe den Flug nach Quito verpasst, da die transferzeit von nur einer Stunde in Madrid unmöglich war! Ich müsste von Terminal 2 zu Terminal 4 und als ich ankam, war mein Flieger schon auf die Startbahn gerollt!! So ein Flug sollte nie als solch eine Verbindung gebuch werden können!! Ich bin sehr enttäuscht und werde nie wieder auf kayak.de buchen oder es jemanden empfehlen. Die mindest rransferzeit liegt bei 2 Stunden!!!"

Positiv: "On time. Polite crew. Plenty of USB chargers."
Negativ: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."

Positiv: "Alles hat perfekt geklappt und die Flüge waren pünktlich. Nur die Spezialmahlzeit war schlecht; da verzichte ich lieber ganz aufs Essen."
Negativ: "Spezialmahlzeit war einfallslos und schmeckte absolut nicht."

Positiv: "Excellent"
Negativ: "Very good"

Positiv: "Dinner was good. Sandwiches and breakfast are just bread"
Negativ: "Crew could pretend to be nicer"

Positiv: "Exit row gebucht. Platz für Lange Beine"

Positiv: "The crew was great, we were on time and the food was airplane great"
Negativ: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"

Positiv: "Der Flug war pünktlich und ist reibungslos ohne Turbulenzen verlaufen"
Negativ: "Es war sehr warm und stickig im Flugzeug"

Positiv: "Flugpersonal war freundlich, Boarding ging gut & schnell"
Negativ: "Keine Verpflegung, nicht einmal Getränke oder Snacks, kleine Verspätung"

Positiv: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."

Positiv: "Sehr pünktlich! Alles schnell gelaufen, gute Information am Board. War sehr gut."

Positiv: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Negativ: "The only thing that I wish was different was that they had a vegetarian food option available"

Positiv: "leider nix"
Negativ: "Billig Airline. Die Leute nehmen ihrem haben Hausstand an Bord, so dass nach 2/3 das letzte Drittel sein Handgepäck einchecken lassen muss. Ohne Gnade. Computer etc? Egal!"

Positiv: "die Dame am Check in war super"
Negativ: "Billig Airline. Die Leute nehmen ihrem haben Hausstand an Bord, so dass nach 2/3 das letzte Drittel sein Handgepäck einchecken lassen muss. Ohne Gnade. Computer etc? Egal!"

Positiv: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Negativ: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."

Positiv: "very comfortable had my own TV screen with free Wi-Fi loved it"
Negativ: "I had my own TV screen with free Wi-Fi loved itI thought the food going was better then on the return trip to New York I was in row 57 and most of the food had run out by the time they got to Wes the one meal I had which was a burger was all dried out again going to Madrid had better food"

Negativ: "Two food options were beef or beef. Unacceptable"

Positiv: "It was nice and cool inside the plane."
Negativ: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."

Negativ: "Durch die Verspätung unseres Flugs nach Madrid mussten wir mit unseren 2 kleinen Kindern einmal quer durch den Madrider Flughafen hetzen, um noch den Flug nach Düsseldorf zu bekommen. Durch die im Prinzip nicht vorhandene Umstiegszeit ist zudem unser Gepäck (noch) nicht in Düsseldorf angekommen."

Negativ: "Wir mussten ca. 40 Minuten auf dem Rollfeld bzw. am Gate im Flugzeug verbringen, da (plötzlich?) eine Startbahn gesperrt war. Dies ist mit 2 Kleinkindern eine echte Herausforderung. Ein späterer Einstieg hätte da vieles erleichtert. Durch diese Verspätung konnte das Gepäck in Madrid nicht rechtzeitig für unseren Anschlussflug umgeladen werden, sodass wir leider ohne Gepäck zu Hause angekommen sind."

Positiv: "Boarding was efficient"
Negativ: "Crew and service personnel were rude, Food was bad, entertainment was none existent! Very long flight without entertainment and rude service"

Positiv: "Das British Airways keine kostenlosen Getränke abgibt ist einfach Abzocke. Was bei Low cost verständlich passt nicht zu einem Premium Carrier."
Negativ: "Bei Iberia Express war die Bestuhlung extrem eng"

Negativ: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."

Positiv: "Quiet flight"
Negativ: "No food Handbag must be stowed in plane belly"

Positiv: "The flight was halfirst empty, which definitely helped to improve my experience. The staff was great and everything on board was fine and clean"

Positiv: "nothing good happens"
Negativ: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"

Positiv: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Negativ: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."

Positiv: "It was on time. It was efficient."
Negativ: "Should offer at least water."

Positiv: "Gutes Unterhaltungsprogramm, die Zeit verging im Fluge"
Negativ: "Die Besatzung war wirklich katastrophal unfreundlich, trotz meines perfekten Spanischs. Es gab während des gesamten Fluges genau 2 Getränke! Beinfreiheit für 192cm-Menschen zu wenig, schlafen konnte ich nicht."

Positiv: "Mehr Beinfreiheit als beim Flug DUS-MAD, was mir persönlich gut getan hat. Besatzung nett, der Kapitän hat eine abwechslungsreiche und interessante Durchsage gemacht."
Negativ: "Verpflegung und Bordunterhaltung gab es nicht, ist aber Standard."

Positiv: "Genügend Beinfreiheit, bequeme Sitze Gutes Unterhaltungsprogramm"
Negativ: "Arrogante und unfreundliche Besatzung, trotz meines perfekten Spanischs."

Positiv: "Standardflug Boarding war zu spät und zog sich dann ein wenig."
Negativ: "Verpflegung und Unterhaltsprogramm gab es nicht, heutzutage aber Standard, daher keine Bewertung. Die Besatzung war arrogant und unfreundlich, trotz meines perfekten Spanischs. Die Sitze boten so wenig Platz, dass ich als 192cm großer Mensch nicht gerade sitzen konnte weil meine Oberschenkel zu lang sind und nicht zwischen die Sitze gepasst haben."

Positiv: "I liked their service and warm nature of the staff."
Negativ: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."

Positiv: "The attendants/crew were kind and efficient"
Negativ: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"

Negativ: "We were re-booked for a flight a day later without any apparent reason and were forced to stay a day in Madrid. I lost a day of work and my kids lost a day of school."

Positiv: "Sitze, freundliche Crew"

Positiv: "Der Flug ist angekommen und war pünktlich"
Negativ: "Alter Fliege mit steinharten Lehnen, die sich in den Rücken gebohrt haben bis zum geht-nicht-mehr. Habe mich vom Essen (oder vom Schmerz?) übergeben. Bin schon oft Iberia geflogen, aber das war der absolute Tiefpunkt !! Dann lieber schwimmen."

Negativ: "Seats do not recline. Not even water was offered."

Positiv: "Got to my destination"
Negativ: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."

Positiv: "Great entertainment set, neat reclining seats and nice crew."
Negativ: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"

Negativ: "Sitze viel zu eng und null Service für einen Flugpreis über 300 EUR viel zu wenig. Nie mehr Iberia buchen!"

Positiv: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Negativ: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."

Positiv: "Der Flug hatte 30 min Verspätung, da aber alles glatt geregelt wurde und ich dann direkt zum Anschlussflug konnte, hatte ich keinerlei Probleme. Verpflegung war großartig, man hat sich auch leicht zurecht gefunden."

Positiv: "Always the good attention."
Negativ: "The delay of the flight without announcing it"

Positiv: "One of the best services on a shorthaul flight in business class! What impressed me the most: the flight attendants were incredibly attentive and so kind - took time to chat with us etc. Besides that excellent service. I didn’t even miss personal screens, and that says a lot!"

Positiv: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Negativ: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Positiv: "The crew provides a good service"
Negativ: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."

Positiv: "Der Flug war ruhig und das Bordpersonal war sehr freundlich und hilfsbereit."
Negativ: "Der Check In am Flughafen Hamburg war etwas gewöhnungsbedürftig, erst 2 Std. Vor Abflug. Finde ich zu knapp. Leider hatten wir dann auch noch Verspätung, dies hatte aber keine negativ Folgen für uns."

Positiv: "Personal freundlich und hilfsbereit. Der Flughafen Lissabon ist ideal zum umsteigen, übersichtlich, gut ausgeschildert, klare englisch sprachige Ansagen und überall hilfsbereites Personal."
Negativ: "Schade. Auch der zweite Flug hatte Verspätung."

Negativ: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Positiv: "None of the videos about Portugal worked!!"

Positiv: "Flugpersonal zuvorkommend und sehr freundlich. Flugzeug auch sehr sauber. Kann nichts aussetzen!"

Positiv: "Flug hatte ca. eine Stunde Verspätung beim Start. jedoch sind wir nur 20 Min später geladet. Flugbegleiter super freundlich und zuvorkommend."

Positiv: "Accommodating flight crew. Good food. Nice landing and take off."
Negativ: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."

Positiv: "Der Flug ist ziemlich pünktlich gestartet, das Flugpersonal war sehr aufmerksam und freundlich, es gab einen kleinen Snack und verschiedene Getränke umsonst."

Positiv: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Negativ: "Can't think of anything."

Negativ: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"

Positiv: "Hungrig oder durstig blieb man auf diesem Flug jedenfalls nicht."
Negativ: "Man konnte sich auf den recht kleinen Bildschirmen keine Filme anschauen, sondern nur zwischen verschiedenen Kanälen switchen."

Negativ: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."

Positiv: "Very friendly staff and well organized."

Positiv: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Negativ: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Negativ: "Their short flight from Frankfurt to Lisbon was not that comfortable. Seats were thin, close together. My knees were jammed against the seat in front of me. Glad the international flight was more comfortable. Somehow we did not get the memo that there was a 0 baggage allowance for an international flight. Most give 1 or two bags free. So when we had to pay 80 euros for each bag it started off our trip with TAP a lot disappointed. We still have to fly back and we can go online and pay before hand and get it for 45 euros each. Increased out ticket prices by 205 euros. Will make me take a second thought before I book with TAP again."

Positiv: "Komfort"
Negativ: "Verspätung. Zu wenig Service also jede musste nach ninten gehen und für sich selbst ein Sandwich holen"

Positiv: "Die Piloten machte einen guten Job und versuchten die Verspätung einzuholen."
Negativ: "Dass auf einem 2,5 Stündigen Flug nicht mal Wasser verteilt wurde ist sackschwach!"

Positiv: "Economy/coach leg room was better than expected"
Negativ: "shuttle bus delayed once passengers had boarded for transfer to plane and delayed release to plane once we arrived at the plane, perhaps due to a plane repair, but wasn't told what the issue was before boarding"

Positiv: "Bevorzugtes Boarding mit Kinder. Sie haben uns einen Platz umgebucht, bei dem ein Sitz frei war!"
Negativ: "1h Verspätung, immer das selbe bei TAP"

Negativ: "I got food poisoning from the dinner that was served. The crew was very helpful though"

Positiv: "We are still alive."
Negativ: "Crew was rude, unhelpful, and the business class seats were essentially coach with the middle seat unoccupied. It was extremely uncomfortable and made worse by the crew being very impatient and not helpful when we had people in our seats, a 3-year-old we were trying to seat, and all of the overhead compartments closed so unclear where to place bags. Boarding began 20 min late and then we had to stand on the boarding ramp for another 20 min while the crew finished "cleaning" the aircraft."

Positiv: "Flug pünktlich. Alles schnell und speditiv"

Positiv: "the crew were amazingly warm, professional and attentive."
Negativ: "no food option without a dead animal in it"

Negativ: "My assigned seat was broken. The seat actually fell off the frame. I contacted a crew member who called maintenance to fix it. They couldn't fix it. So the crew member pulled up a seat cushion from somewhere else and just stuck it down in my place. While this was happening, I had to stand around, moving from free place to free place as others boarded. TAP also does not offer vegetarian meals. You have to special request it, unlike most other carriers. This is stated nowhere in the booking process. Even the salad had meat."

Positiv: "Sauberes modernes Flugzeug! (A319)"
Negativ: "Sehr wenig Fußraum!"

Positiv: "The flight crew were efficient"
Negativ: "Legroom was cramped"

Negativ: "bad checkin. just trying to get more money for baggage.."

Positiv: "Incredible experience!!! Best airline ever I have flown on!!"
Negativ: "Only complaint was group lines should have been established before boarding began. Everyone was in a large group before they told us where to line up and then it was too late But once we were on the plane it was an amazing flight experience!!! The comfort was unparalleled to other airlines I have flown on. Thank you so much!!!"

Negativ: "No vegetarian meals, unless you request it 48 hours in advance. Seats are incredibly uncomfortable and the planes are old. Compared to the entertainment services provided on other aircrafts for other aircraft providers, the experience is abysmal. Bathroom was also not well attended."

Positiv: "Die freundlichkeit der Cabin Crew war supper. Und das ruhige Fliegen."
Negativ: "Das Essen war nicht das beste aber trotzdem gut. Und das fernsehprogramm war nicht gut"

Positiv: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."

Positiv: "Crew was kind, not robots. They disciplined the several children running in the aisles throughout the flight as their parents did not. Medal of bravery and honor to them! D"
Negativ: "Dirty cabin - floor was filthy with food and wrappers when we boarded. Did not use bathroom as assumed it was same."

Negativ: "Flight was way late."

Negativ: "Some channels didn't work... Nothing major but many flights have on demand now too"

Positiv: "The wine"
Negativ: "The entertainment platform was on the fritz the entire flight. Almost all the headphone jacks didn't work or were shorting out. This plane had the two prong headphone connectors so you are forced to use their terrible plastic ones. The legroom for an international flight was terrible, almost the same as Spirit Airlines in their economy class. The food was very bad (dried beef with noodle) and cold by the time I was served."

Negativ: "Too small, no entertainment"

Positiv: "A stewardess named Rita warmly engaged me; when I told her I'm interested in becoming a flight attendant after college, she took the time (that she could have napped) to explain all the perks and downsides of the job, and patiently answered all my questions. I told her I'll be a day camp counselor in Istanbul for young children, she gave me extra kids toy packets from the plane for them. She wrote me a personalized itinerary to check out in Lisbon covering my nerdy and Jewish interests, and extra snacks. She made my flight a fabulous one! Also, great entertainment choices and I love the red blanket!"
Negativ: "The crew was an hour late, so we left later and landed later than planned. Additionally, we weren't informed that our suitcases go to final destination. We had to wait over an hour for them to be brought to us in Lisbon. We had plans in Lisbon for Friday morning and they were all ruined. It would be helpful if Kayak or TAP Portugal informed customers where their luggage will be when we make plans to stay in Lisbon for a weekend. The USB outlet didn't work. I wasn't particularly impressed with the food, but I was in Economy so my expectations weren't high. I was disappointed there were no kosher or vegetarian/vegan options. Apparently I have to order 48 hours ahead... but this time I booked my flight less than two days before."

Negativ: "No Entertainment"

Positiv: "seats, courtesy of the staff"
Negativ: "Food"

Positiv: "Es gibt keine anderen direkten Verbindungen nach Brasília aus Europa, die tagsüber gehen. Schneller und gut organisierter Umstieg in Lissabon ist klarer Vorteil gegenüber länger Wartezeit in Rio oder Saõ Paulo, teilweise mit Flughafenwechsel."
Negativ: "Unbequeme Economy Class, falsche Sitzplatzkarte, keine Steckdosen in Economy - allesamt völlig unangemessen für einen 9,5-Stunden-Flug."

Positiv: "Alles okay, Sitzplatz allerdings nur am Notausgang wählen"
Negativ: "Kleine Sitzplätze mit wenig Beinraum"

Positiv: "Nichts!"
Negativ: "- Sitzreihen so eng, dass Männer normaler Größe kaum hineinpassen, Knie stoßen an und Zurücklehnen des Vordermanns dadurch unmöglich - Personal teilweise unfreundlich, Essen bekam man ohne ein Wort auf den Tisch geworfen - Laute, beängstigende Geräusche vom Flugzeug ausgehend während und bis 20 Minuten nach dem Start - Essen bestand aus einer Scheibe trocken Toast mit orangenem Käse und Schinken, keine vegetarische Alternative (ich bin kein Vegetarier, aber man wurde ja nicht mal gefragt, ob man das haben möchte) - Boarding hielt sich mit ewigen Erklärungen und Sortieren der Reihen auf, statt endlich das Boarding zu starten"

Positiv: "Tap crew is very nice."
Negativ: "No turbulence"

Positiv: "Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder."
Negativ: "Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht."

Negativ: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"