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Beautiful location. We loved the yoga class. The breakfast was amazing No coffee before 8:00. Hard on us early risers.
Location and staff were very nice Food was inexplicably poor given the area and opportunity. Wifi never worked and rooms were totally lacking charm. The area is rich in simple delicious cuisine and charming rooms but this hotel did not care to embrace those traditions.
Staff and location perfect ...
Quiet, good setting Check out time to early.
This hotel felt like home. The food in the restaurant is very good and the vibe is relaxed and unpretentious. The hammock groves, garden & bach were beautiful.
The relaxed vibe, great staff and amazing location on the beach.
The staff were so accommodating and helpful. The breakfast was huge! Beach was quiet and nice. At the end of the beach so the drive into town was a little further than it could have been. The breakfast starts at 8 which is too late if you want to go diving...we had to ask for it to go and were frustrated with how long it took when we were in a rush
Sophisticated and relaxed vibe.
that it was 50 feet from the water the hotel room had bugs. you cannot flush toilet paper down the drain. the water would randomly shut off. the electricity would randomly shut off. there is no TV and the wifi service is VERY slow. I would NOT recommend that anyone stay in Tulum.
I loved the treehouse feel of the upper garden view room. It was awesome that the included breakfast was actually ordering something off the menu in the restaurant. Beautiful grounds, I felt safe with the security there. The staff recommendations at the front desk were not always particularly helpful (sent us for our most expensive dinner, wrong directions for ATM, etc) - nothing super terrible, but if I have to list something that wasn't perfect, that's it.
A/C in an area where almost no hotel has it. Nope
Mir gefiel die Aussicht und die main Anlagen Die Zimmer und die Ausstattung war nicht zufriedenstellend. Zu teuer für das, was es ist.
Nichts. Überteuert, geschmacklos und sehr unnachgiebiges Personal. Es hat zudem kein Recht zu sagen es wäre in Tulum.
View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.
Construction noise from 7am to 8pm
The large room (11) was beautifully decorated, we had a view of the ocean, king size bed, indoor and outdoor bathtub. The room was clean, free coffee all day long, free pastries and fruit. Quiet and peaceful. Very friendly staff. We spent 4 days with intermittent hot water, cold water at peak times before they changed the boiler. Don't leave any food in the room - critters come in and poop everywhere if you do. The bed was not very comfortable. The hotel's response to the hot water problem was not good: First we were told the guests before us did not have this problem. Three times they said it was fixed and to wait for 20-30 minutes but it took 2 hits for the water to get hot. Finally they changed the boiler.
Nothing like it! A true adventure! There were a few water leaks from the above tree houses and the house music from other hotels made it hard to sleep one night.
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
Everything! Setting, service, accommodations and food were all awesome! Can't think of anything that could be done better. Beach and activities were outstanding - snorkeling, kayaking and paddle boarding just in front of hotel was tremendous. That I only had 5 nights there.
Loved the location and size. The food was the only disappointment. The same menu daily lacking the greatness that was expected from such a fabulous boutique hotel.
Von einem Hotel kann man bei dieser Anlage nicht sprechen. Es handelt sich um zwei Palappas, (Palmhütten) und einem festen Gebäude mit zwei Doppelzimmern und einer größeren Wohnung im Obergeschoss. Die Lage der Wohneinheiten ist phantastisch! Bis auf die Palappa Selvamar hat man aus allen Wohnungen direkten Blick auf einen wunderschönene Strand. Das Gelände auf dem die Gebäude stehen und der Strand sind sehr gepflegt. Es stehen am Strand ausreichend Liegen mit Auflagen und Sonnenschirme zur Verfügung. Wir haben in der Palappa Selvamar gewohnt, die für 99 $ die Nacht sehr klein und verry, verry basic war. Die Dusche wurde mit Salzwasser betrieben, zwischen zwei Toilettengängen musste mindestens eine halbe Stunde liegen, weil der Spühlkasten sich nur sehr langsam wieder füllte. Diese Hütte ist nur für Leute zu empfehlen, denen der Strand wichtiger ist, als die Unterkunft. Und dann sollte man lieber eine etwas teurere Hütte mit Strandblick wählen. In der Anlage gibt es keine Rezeption. Die Angestellten, die für die Instandhaltung zuständig sind, sind einzige Ansprechpartner und sprechen nur spanisch.
Amazing view, large private patio, brick oven pizza, only dock in area, a/c was great working and a must, comfortable pillow-top bed. Updated rooms, very safe area, walkable to a senote, amongst large private homes and a guarded area. Felt very safe parking our vehicle there. Amenities stated Egyptian Cotton Sheets, they were microfiber. No real water pressure in shower. No hot water shower, bath towels stiff, not soft.
The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!
Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!
The attention for the staff and de hotel it´s was a wonderful experience
I was extremely happy with my stay at Be Tulum. The very helpful staff were the highlight for me. It is a wonderful location and I was sorry I couldn't stay longer.
The extra attention to the smallest of details, all employees was super nice and professional, the suite was beautiful and had it all- a great huge bad, 2 (!) showers, decorated in good taste and of course the amazing little garden with the private pool.. The "jungle" between the suites was beautiful, the restaurant on the edge of the beach..and of course the beach! Just 1 min from the farest of suites. It was the perfect vacation, peaceful and tranquil. Would go back in a minute! There wasn't strong wi-fi, it's not that bad but could be improved
Absolutely stunning architecturally, fabulous beach, impeccable cleanliness and comfort, food was delicious. Staff very friendly. none.
amazing place, great beach, impecable service, very nice staff
The entire staff was wonderful, caring, genuine and made us feel like we were they're most valued guests.
Overall fine for one night, great included breakfast! Good coffee and fresh squeezed juice. My favorite thing about being in Mexico. Cleanliness could be a little better but not terrible. The lighting was florescent ceiling lights with no reading lamps. Sounds trivial but it would be an easy fix and make the experience better.
Excellent breakfast They wanted a % surcharge to accept credit cards
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver a little mode in the room.