That it had running water, otherwise it was a complete disaster Beds food staff gallery cleanliness
Staff was extraordinary!!! Especially " Angel" you are the Best!!!
I liked that it was clean I didn't like that they give you a bracelet to wear when you check in, and if you lose it they charge you 100 dollars and if you don't pay they lock you in the gate with your rental car and your girlfriend has to jump in the front seat and drive the car out while you hold the huge a gate and the guard tries to stand in the way of girlfriend at the wheel (she'll kill you) and if this is actually a success then they radio the police at the next traffic stop down the road and force you to come back and pay.
The staff was friendly and the resort itself was beautiful. Awful food. Hard Bed / Mattress. Dirty linens and towels. No cell service or wifi on property(except lobby). No ocean view rooms on this property (the view is blocked by trees). Ants in our room daily. We shortened our stay. Couldn't wait to get out. This property is worth 2 stars at best.
All inclusiveness and he quality of the meals Staff need little bit more training in service and certain high end service customs.
A/C in an area where almost no hotel has it. Nope
Sophisticated and relaxed vibe.
This hotel felt like home. The food in the restaurant is very good and the vibe is relaxed and unpretentious. The hammock groves, garden & bach were beautiful.
Staff and location perfect ...
Quiet, good setting Check out time to early.
Location and staff were very nice Food was inexplicably poor given the area and opportunity. Wifi never worked and rooms were totally lacking charm. The area is rich in simple delicious cuisine and charming rooms but this hotel did not care to embrace those traditions.
The staff were so accommodating and helpful. The breakfast was huge! Beach was quiet and nice. At the end of the beach so the drive into town was a little further than it could have been. The breakfast starts at 8 which is too late if you want to go diving...we had to ask for it to go and were frustrated with how long it took when we were in a rush
The relaxed vibe, great staff and amazing location on the beach.
I loved the treehouse feel of the upper garden view room. It was awesome that the included breakfast was actually ordering something off the menu in the restaurant. Beautiful grounds, I felt safe with the security there. The staff recommendations at the front desk were not always particularly helpful (sent us for our most expensive dinner, wrong directions for ATM, etc) - nothing super terrible, but if I have to list something that wasn't perfect, that's it.
location, not too crazy crowds, peaceful, large rooms, bike rental across the road. food was not very good. not very helpful about tourist activities, and it said wifi but there was not
my room had a great view and was clean and very comfortable. i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
The location, the room was nice and the staff. The hotel worked for us because we wanted to party that night and not having to worry about driving. The hotel is in the middle of the blvd so we pretty much accomplished that. The hotel also has a bar on the roof. The toilet wasn't working and smelled terrible. The bed was hard, there was no elevator. The only room available was in the 3rd floor. Also if you have a car good luck finding parking.
The large room (11) was beautifully decorated, we had a view of the ocean, king size bed, indoor and outdoor bathtub. The room was clean, free coffee all day long, free pastries and fruit. Quiet and peaceful. Very friendly staff. We spent 4 days with intermittent hot water, cold water at peak times before they changed the boiler. Don't leave any food in the room - critters come in and poop everywhere if you do. The bed was not very comfortable. The hotel's response to the hot water problem was not good: First we were told the guests before us did not have this problem. Three times they said it was fixed and to wait for 20-30 minutes but it took 2 hits for the water to get hot. Finally they changed the boiler.
Construction noise from 7am to 8pm
Nothing like it! A true adventure! There were a few water leaks from the above tree houses and the house music from other hotels made it hard to sleep one night.
View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.
Die Lage direkt am Strand ist traumhaft schön. Wenn man kein Hotel erwartet, sondern tatsächlich ein Zelt, kann man mit dem Komfort sehr zufrieden sein. Die Sanitärananlagen sind sauber, da nur zu dem Gelände nur 4 Zelte und 4 Hütten gehören. Ein Ort, an dem man die Zeit vergisst - wir wären gern länger geblieben!
Das Don Diego de la Selva hat uns wirklich positiv sehr überrascht: eine kleine Oase! Wunderschön mexikanisch eingerichtete Zimmer mit Hängemätte sowohl im Zimmer als auch auf der Terrasse. Wir haben uns super wohl gefühlt. Sehr gutes Frühstück und sehr nettes Personal. Wir würden wieder kommen.
Super Lage direkt am schönen Strand, Nachtwächter durch den man sich auch in den Zelten sicher fühlt, freundliches Personal, erstaunlich gutes Frühstück, gepflegte Anlage, entspannte Atmosphäre, sehr erholsam Der öffentliche und offene Waschplatz mitten in der Anlage, wo einem quasi jeder beim Toilettengang zuhören und beim Zähneputzen zusehen kann - nur gut, dass nicht so viele Gäste bzw. Zelte dort sind, die Anlage recht klein ist. Es gibt außer dem Barbeque am Mittag/Nachmittag sonst dort nichts zu essen, jedenfalls in der Nebensaision. Man muss also eines der anderen Restaurants aufsuchen.
Die Herzlichkeit aller Mitarbeiter. Die Liebe zum geschmackvollen Detail. Die französisch inspirierte Küche auf hohem Niveau. Die Hilfsbereitschaft und Aufmerksamkeit des Personals. Der Weg zum hoteleigenen wunderbaren Strand war zwar weit, dafür entschädigte die Lage des Hotels im blühenden Wald und nah an der Stadt. Umfeld des Hotels und Zuwegung sind nicht schön - aber das kann man dem Hotel nicht anlasten
Very clean beautiful setting with a great pool. After staying right on the beach, the air conditioning was a welcome change! Staff was very helpful and accommodating. Would definitely stay here again! In retrospect, I wish we would've rented a car. Walking down the unlit back road to the hotel at night wasn't ideal.
The staff was courteous, helpful and spoke very good English. The breakfast was delicious. Nothing.
The staff is phenomenal! Helped with setting up tours, dinner recommendations, built in concierge for Tulum. The garden is lovely, very well maintained, peaceful and has many areas set up for reading, visiting. The breakfast was simple, but good.
The hotel was really arranged to make you feel at home. I really liked the small kitchenett in the suite. Every detail was well thought. A couple of towels and sheets had iron rust stain on them. So I guess it could have been cleaner. Still pretty clean IMO.
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver a little mode in the room.
Excellent breakfast They wanted a % surcharge to accept credit cards
Overall fine for one night, great included breakfast! Good coffee and fresh squeezed juice. My favorite thing about being in Mexico. Cleanliness could be a little better but not terrible. The lighting was florescent ceiling lights with no reading lamps. Sounds trivial but it would be an easy fix and make the experience better.