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Super Lage, grosse Zimmer, schöne Poolanlage, sehr gutes Essen, hilfsbereites Personal
Grosszügige Anlage, tolle Meersicht (Front), sehr gutes und reichhaltiges Frühstück, Frühstücksaal etwas unpersönlich, keine Bedienung in Lobbybereich
Schöner Pool und Bars. Komfortable Zimmer. In der Nähe vom Strand. Personal wollte immer Trinkgeld. Die Zimmer sind nicht sauber. Abends gabs nichts zu tun. Zu wenig Alkohol in den Drinks. Wenig Auswahl an Speisen.
Spotless rooms, good location, great value for money in low season
Liebe das Unterhaltungspersonal Ubaldo der Manager des Essens und der Getränke war super! Super sauberes Resort Duschen mit mehreren Düsen das beste!
Neben der auffallenden Freundlichkeit des gesamten Personals v.a. die sehr angenehme Einrichtung der großen Zimmer; es ist alles vorhanden, was man auf Geschäftsreisen braucht; next day laundry service arbeitet perfekt. Das Frühstück ist extrem lecker; absolut zu empfehlen!! Über den Strand direkt am Hotel verläuft ein meterdickes rostiges Wasserrohr. Wer hier Urlaub macht könnte enttäuscht sein. Kleiner Nachteil bei business trips: Auf den Zimmern gibt es zwar Internetzugang (ca 10 EUR/24h), aber kein WLAN.
Wir waren rundum zufrieden mit dem Hotel und werden dort gerne wieder Urlaub machen. Schöne Zimmer, grandiose Aussicht, nettes Personal und ein traumhafter Aussenbereich!
alles war perfekt, das Hotel nichts ausgelassen. Jedes Detail wurde beachtet. Was für ein toller Aufenthalt!
Wunderschön am Pool mit Blick auf den Strand Komfortables Zimmer mit super Blick auf den Pool und Strand Freundliches Personal! Großartiges Essen, wenn Sie Meeresfrüchte lieben. Wenn nicht, dann mögen Sie vielleicht nicht die anderen Optionen die zur Verfügung stehen. Tostadas sollten zu ihrer Auswahl zum Frühstück hinzugefügt werden!
Das Essen war nicht gut, könnten einige Aktualisierungen vornehmen
Wunderschönes Hotel direkt am Meer mit vielen Pools, die auch abends genützt werden können. Schöne Wellnessanlage. Erholung pur. Sehr nettes Hotelpersonal, geniale Lage (gegenüber Einkaufszentrum la Isla). -
The beach was ok The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't The restaurants close too early . People trying to sell me a time share. The excessive incense and aromatherapy in building 5 barf.
This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Accommodations, things to do near, dinners, quiet, plenty of beach and chairs. Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
hospitality too many kids food not that great
The hotel design, location, comfort, views, service Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people
Few staff members were very nice I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.
EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE) IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE. THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
Even with the hotel at full capacity, I received the very best service. The royal service
I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag. The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice Open air clubs full of partners and loud thumping music could be heard in the room at night
Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also. Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.
To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes! The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable. It was all most enjoyable and relaxing.
The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants. We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below. I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
The beach The wait time in the reception ... And you can feel the sun inside of the lobby
Essen, Spa und Pool
Freundlicher Aufenthalt all inclusive mit 24 Stunden Zimmerservice Die Tatsache, dass man uns Aussicht aufs Meer sagte aber nicht garantierte ... die berechneten extra 30 % für Dienstleistungen mit Resort Punkten
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
This guest did not leave comments about this hotel.
Location view shows food Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am. Food was okay, nothing great.
This guest did not leave comments about this hotel.
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Location & ambiance.
Everything was so clean and everyone was so friendly. Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
Balcony with ocean view the pools closed at 7:00 pm
Die Aussicht und die Größe des Zimmers war sehr schön. Der Service. Einige Richtlinien und Regeln wurden mir nicht mitgeteilt, so dass es einige Probleme gab. Hat nicht die gleiche Warmherzigkeit und Servicequalität versprüht wie andere Hotels in der Gegend. Insgesamt enttäuscht.
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers! The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good. Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
Das Personal war exzellent! Sie waren alle sehr professionell, freundlich und zuvorkommend. Unser Zimmer war sehr sauber, das Essen war lecker. Ich hasse die Tatsache, daß das Internet $17 US Dollar für 24 Stunden kostete! Es ist angeblich kostenlos! Überall hat jeder nach Trinkgeld gefragt.
Ich konnte alles im Zimmer nebenan hören. Das Zimmer roch sehr stark nach Parfüm. Die Dame an der Rezeption war unfreundlich. Nicht der beste Kundenservice, aber in Ordnung für den Preis.