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Schöner Pool und Bars. Komfortable Zimmer. In der Nähe vom Strand. Personal wollte immer Trinkgeld. Die Zimmer sind nicht sauber. Abends gabs nichts zu tun. Zu wenig Alkohol in den Drinks. Wenig Auswahl an Speisen.
Grosszügige Anlage, tolle Meersicht (Front), sehr gutes und reichhaltiges Frühstück, Frühstücksaal etwas unpersönlich, keine Bedienung in Lobbybereich
Super Lage, grosse Zimmer, schöne Poolanlage, sehr gutes Essen, hilfsbereites Personal
Das Traumurlaubfeeling Nein
Alles war ausgezeichnet!! Ich nahm meinen Mann zu seinem 40. Geburtstag mit. Der Service war insgesamt perfekt. Die Leute sind sehr freundlich und zuvorkommend. Das Meer war wunderschön ... entspannend, Perfektion rundherum!! Nichts!
alles war perfekt, das Hotel nichts ausgelassen. Jedes Detail wurde beachtet. Was für ein toller Aufenthalt!
Wunderschön am Pool mit Blick auf den Strand Komfortables Zimmer mit super Blick auf den Pool und Strand Freundliches Personal! Großartiges Essen, wenn Sie Meeresfrüchte lieben. Wenn nicht, dann mögen Sie vielleicht nicht die anderen Optionen die zur Verfügung stehen. Tostadas sollten zu ihrer Auswahl zum Frühstück hinzugefügt werden!
Liebe das Unterhaltungspersonal Ubaldo der Manager des Essens und der Getränke war super! Super sauberes Resort Duschen mit mehreren Düsen das beste!
Wir waren rundum zufrieden mit dem Hotel und werden dort gerne wieder Urlaub machen. Schöne Zimmer, grandiose Aussicht, nettes Personal und ein traumhafter Aussenbereich!
Neben der auffallenden Freundlichkeit des gesamten Personals v.a. die sehr angenehme Einrichtung der großen Zimmer; es ist alles vorhanden, was man auf Geschäftsreisen braucht; next day laundry service arbeitet perfekt. Das Frühstück ist extrem lecker; absolut zu empfehlen!! Über den Strand direkt am Hotel verläuft ein meterdickes rostiges Wasserrohr. Wer hier Urlaub macht könnte enttäuscht sein. Kleiner Nachteil bei business trips: Auf den Zimmern gibt es zwar Internetzugang (ca 10 EUR/24h), aber kein WLAN.
Spotless rooms, good location, great value for money in low season
Wunderschönes Hotel direkt am Meer mit vielen Pools, die auch abends genützt werden können. Schöne Wellnessanlage. Erholung pur. Sehr nettes Hotelpersonal, geniale Lage (gegenüber Einkaufszentrum la Isla). -
Das Essen war nicht gut, könnten einige Aktualisierungen vornehmen
Very convenient, very clean, very good staff. Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Location & ambiance.
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe. No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am. Food was okay, nothing great.
This guest did not leave comments about this hotel.
The location of the hotel lies in the middle of the hotel zone, so it was easy and convenient to get around. The hotel staff do a great job of keeping the resort clean, they are constantly cleaning day and night. We were supposed to be given free Wi-Fi in room, however we were not, even though I had a printed ad of theirs. Also this resort expects their guests to make dinner reservations 48 hours prior to arrival, but they do not have this noted on their website.
The outstanding, friendly staff and the location. The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Location view shows food Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far. We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
This guest did not leave comments about this hotel.
Balcony with ocean view the pools closed at 7:00 pm
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view. Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Guter Ausgangspunkt. Sie holen Sie vom Flughafen entfernt. Das Frühstück ist in Ordnung ...
Das Hotel war sauber, wirkt so, als sei es erst kürzlich gebaut oder modernisiert worden. Das Zimmer war sauber und komfortabel. Das Parkhaus ist sehr kompakt. Seien Sie vorsichtig - ich musste mehrmals wenden, um meine Compact Mietwagen heraus zu bekommen : -\
I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time. The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.
This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.
Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.
Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag. The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .
The room was very nice and the cleanliness of the hotel was great. The food was lacking but that is somewhat understood at a resort.
service, food, location and entertainment
Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful. Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good. Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
Die Aussicht und die Größe des Zimmers war sehr schön. Der Service. Einige Richtlinien und Regeln wurden mir nicht mitgeteilt, so dass es einige Probleme gab. Hat nicht die gleiche Warmherzigkeit und Servicequalität versprüht wie andere Hotels in der Gegend. Insgesamt enttäuscht.
Ich wurde diskriminiert
Lage, Lage, Lage! Liebte das Ufer, den Ausblick, den Service. Hugo, unser Barkeeper war freundlich und machte die leckersten Mojitos überhaupt ! Ich würde Krystal Familie und Freunden empfehlen. Daumen hoch! ! !!
direkte Lage am Meer teilweise sehr laute Musik in der Nähe , Servicepersonal verärgert,wenn kein Tip gegeben wird
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers! The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good. Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.