Hotels in Zona Hotelera - Hotel Zone District - Cancún

Positiv:: Alles war ausgezeichnet!! Ich nahm meinen Mann zu seinem 40. Geburtstag mit. Der Service war insgesamt perfekt. Die Leute sind sehr freundlich und zuvorkommend. Das Meer war wunderschön ... entspannend, Perfektion rundherum!!

Negativ:: Nichts!

Negativ:: Kein Shuttle Service

Positiv:: Der Service ist perfekt

Positiv:: schöne Pools und Zugang zum Strand

Negativ:: alles war extra, nichts inclusive, Beschränkungen beim Essen/Trinken von außerhalb

Positiv:: Liebte die Lage. Das Personal war wunderbar, besonders die Bar. Das Frühstücksbuffet war ausgezeichnet.

Positiv:: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Negativ:: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Negativ:: The hotel seemed a little bit lacking liveliness but maybe thats because the time we went was not too busy.

Positiv:: The staff, location

Negativ:: Expensive restaurants, annoying membership seminars

Positiv:: The club

Positiv:: Great service

Negativ:: My suite was far from the elevator

Positiv:: This is a great hotel with very friendly staff. They make you feel important from the moment you walk in. If you go to eat in the resort your room will be cleaned again wile you eat. They have 24hr room service at very reasonable prices. There spa is top notch. The beach view is breath taking.

Negativ:: It is hard to find something that we didn’t like but if there is something, it would be that the breakfast wasn’t included in the price witch is included in similar hotels.

Positiv:: The hotel was beautiful with many amenities and good restaurants to choose from. The pool was very nice and staff there were great! Our room was very nice, ocean view, roomy and comfortable! Unfortunately we didn't stay long enough to enjoy all they had to offer.

Negativ:: We didn't like be solicited by one of the staff members immediately after checking in. We were pressured to give some of our time to hear a presentation on joining their member club which was only supposed to last 45 minutes and would be done during breakfast. It ended up being 1 1/2 hours and the presentation was done after breakfast. We also found out that the members program was also a scam when we researched after leaving the presentation. Thank goodness we knew not to jump into signing up for something with out research plus we were not there to waste time on joining some type of time share. So unfortunately that put a bad feeling on the hotel with us.

Positiv:: We love Everything.Specially Lizbeth in front desk she made us happier.She upgraded us because we are in honeymoon.Because of her great welcome we extended 7 days. I recommend this hotel

Negativ:: Nothing

Positiv:: It was very clean .

Positiv:: Yes loved it.

Negativ:: Didn’t like the fact they didn’t tell us we could kayak for free. And didn’t like the fact you have to pay for a third person even tho it was a double standard room. Only 3 ppl is allowed max to that type of room.

Positiv:: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Negativ:: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Positiv:: The hotel was lovely! Went to the spa and got a relaxing massage (it includes the 10 step hydrotherapy) while my friend hit the gym. We both loved our experience (jet skiing, lounging around the pool).

Negativ:: The only thing that was a bit pricey was the breakfast buffet (not worth it if you’re stuffed after 3 pancakes) but the choice and variety of food was amazing

Positiv:: Schöner Pool und Bars. Komfortable Zimmer. In der Nähe vom Strand.

Negativ:: Personal wollte immer Trinkgeld. Die Zimmer sind nicht sauber. Abends gabs nichts zu tun. Zu wenig Alkohol in den Drinks. Wenig Auswahl an Speisen.

Positiv:: Das Essen war super

Negativ:: Timeshare Verkäufer sind ärgerlich

Positiv:: Das Essen war toll, sowie die Lage. Super Service im gesamten Hotel.

Negativ:: Die Betten waren nicht sehr bequem

Positiv:: Am Strand, kostenlose Getränke

Negativ:: Das Personal war unhöflich. Die Zimmer und die Restaurants waren warm und stickig. Der Service war schlecht.

Positiv:: Das Hotel war einfach super für uns! Wir haben in dem Hotel unseren Urlaub in Mexiko ausklingen lassen und wären sogar noch ein bisschen länger geblieben. Alles war einfach perfekt zum ausruhen und der Strand mega. :)

Positiv:: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Positiv:: The food, drinks and customer service

Negativ:: We had to leave

Positiv:: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!

Negativ:: Everything was perfect!

Positiv:: Beautiful, comfortable, great accommodations

Negativ:: You had to reserve the steakhouse only between two and three the day before in order to eat there

Positiv:: The location of the property and the excellent food and service.

Negativ:: They didn’t have any American beer on property.

Positiv:: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.

Negativ:: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.

Positiv:: Wir sind nach 1 Woche New York zum entspannen für 1 Woche nach Cancun in dieses wunderschöne Hotel gekommen. Eine gute Wahl! Ab der ersten Minute bis zum auschecken fehlte es uns wirklich an nichts. Wir wurden mit kühlen Getränken sehr freundlich empfangen. Unser Zimmer mit Lagunenblick war sehr schön, geräumig und bestens ausgestattet. Täglich wurde die Minibar aufgefüllt- im AL alles enthalten. Das gesamte Personal war immer überaus freundlich und sehr aufmerksam. Das Essen, was soll man sagen ... 5* sind zu wenig, um das zu beschreiben. Immer eine große schmackhafte Auswahl und tolle Kreationen. Ein großes Lob an die Köche ! Überall war es stets sehr sauber. Der Poolbereich ist toll mit eigener Bar. Kostenlose Handtücher stehen immer zur Verfügung, sowie ausreichend Liegen. Im gesamten Außen/Poolbereich gibt es mehrere Restaurants, die tagsüber zum Snack einladen. Der Strand, mit direkten Zugang, war sogar recht leer und sehr schön. Auch hier alles sauber! Für die Meeresschildkröten wurde am Strand ein Bereich geschaffen, wo ihre Eier aufbewahrt werden. Und wenn man Glück hat, so wie wir es erleben durften, ist man Zeuge wenn die kleinen geschlüpft sind

Negativ:: Es gibt nichts zu bemängeln :) Am Strand gibt es zwar genug Liegen, aber zu wenig Schattenspender. Das könnte verbessert werden :)

Positiv:: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.

Negativ:: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.

Positiv:: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.

Negativ:: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.

Positiv:: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.

Negativ:: Rooms were noisy

Negativ:: All inclusive is not all Inclusive- they catch u out on lots of different charges!

Positiv:: Alles war großartig. Super Personal. Super Essen. Super Service

Negativ:: Pool und Strand Eingang riecht wie wet Teppich.

Negativ:: Ich wurde diskriminiert

Positiv:: Der Service war wirklich gut

Positiv:: Alles in allem Ambiente, freundliches Personal, tolle Lage.

Negativ:: Keiner

Positiv:: Die Aussicht und die Größe des Zimmers war sehr schön.

Negativ:: Der Service. Einige Richtlinien und Regeln wurden mir nicht mitgeteilt, so dass es einige Probleme gab. Hat nicht die gleiche Warmherzigkeit und Servicequalität versprüht wie andere Hotels in der Gegend. Insgesamt enttäuscht.

Positiv:: Everything

Negativ:: Nothing

Negativ:: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.

Positiv:: Everything

Positiv:: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed

Negativ:: Loved everything, I didn’t want to leave

Positiv:: the staff are the best; we welcoming

Negativ:: no

Positiv:: Äußerst freundliches Personal. Sehr sauber und gepflegt.

Negativ:: Outstanding wäre es wenn die Algen welche täglich angeschwemmt werden vom Strand vor dem Hotel entfernt würden .

Positiv:: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi

Negativ:: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed

Positiv:: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.

Negativ:: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.

Positiv:: The food, the pool area, the cleanness, the staff and the property is beautiful

Negativ:: Nothing

Positiv:: Pool, beach, room, staff; all great

Negativ:: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.

Positiv:: Everything

Negativ:: Elevators were hard to find

Positiv:: Great location, clean, had everything needed. No need to venture out.

Negativ:: Ocean front and beach access

Positiv:: The pool, restaurants and facilities are really nice

Negativ:: We had no problems or issues

Positiv:: All the services in the hotel are comfortable and perfect.

Negativ:: Beware of your belongings in the room. There is theft which I reported directly to the hotel manager, even emailed her. No response whatsoever!

Positiv:: Being right on the beach. Food was pretty good at each restaurant.

Negativ:: We didn’t read the small print that said your room might get changed if you stay over on a Saturday night. So we didn’t want to chance that and opted for a change at check-in to a room you don’t have the chance being bumped out of. The problem was we reserved a one bedroom junior suite, but we ended up in a regular hotel room with a mini-fridge and a toaster and a VERY small balcony.

Positiv:: The location was excellent, The beaches gorgeous and the view from the room fabulous

Negativ:: I knew I had to change rooms, but the process was handled SO SO poorly I would not return to the property. This was true of other guests that I spoke to as well. Traveling to alternative restaurants was not convenient or my cup of tea. Having two lobbies caused a myriad of issues.

Positiv:: It was VERY clean and it was better than the pictures. We weren’t expecting the rooms to be as big as they were and the view and balcony were great! I would recommend .

Negativ:: The food wasn’t the best but we went to the sister restaurants and they were very good and they were all included . Also the Char Hut wasn’t bad.

Positiv:: We paid for all inclusive, but they didn't give us anything for two days we had to call them to put sodas in the refrigerator they said its stocked with 4 sodas, 6 waters, 4 beers and you go to designated restaurants that you have a limited choices. you'll get charged if its not on their inclusive, never heard that before.

Negativ:: The second location that was given on the 5th floor was old and out dated, the workers would gather in the hallway in the mornings and converse at top of their voices, someone is always telling them to sssh. When you order breakfast it took at least an 1hour to get it to you and if you order pancakes even when you tell them to bring the syrup no syrup and you have to wait another 1 hour before you get it. Everything is cold by then. No paper towels.

Positiv:: Beach was awesome

Negativ:: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.

Positiv:: Everything

Negativ:: Everything wasn’t good

Positiv:: Everything was excellent about this hotel, however we have the most enjoyed the food. The hotel offers great services. The staff is very friendly and helpful and they smile all the time. The beach is being cleaned every day for seaweed.

Negativ:: Nothing

Positiv:: Very clean and staff are very kind!

Negativ:: Have to sign the bill every time.

Positiv:: Wir hatten All inclusive, man konnte auswärts essen das im Preis dabei war, zum Glück! Captain Cove kann ich sehr empfehlen, das Essen war top und das Ambiente auch. Die Zimmer sind groß mit allen ausgestattet und waren immer Tip top Gereinigt.

Negativ:: Das Hauptrestaurant, die Auswahl am Essensangebot war nicht gut, sehr wenig Auswahl und es dauerte oft bis es aufgefüllt wurde. Das Buffet war auch nicht ansprechend gestaltet. Mann musste immer seine Zimmer Nummer angeben, die Keykarte abgeben und zum Schluss alles unterschreiben, dann bekommt man seine keykarte wieder zurück. Alles sehr umständlich. Die ganze Anlage ist sehr amerikanisch, viele ältere Großfamilien waren in den 4 Tagen anwesend. Die liegen wurden um 7.00 Uhr reserviert, aber in der letzten Reihe am Strand, hat man immer noch ein Platz bekommen. Ich würde in dieses Hotel nicht mehr gehen.