Hotels in Ciudad - Downtown District - Cancún

Positiv:: Sie sind in der Nähe des Stadtzentrums. Besonders günstig zu erreichen. Tolles Personal und Aufmerksamkeit. Reichlich Platz und schöne Einrichtungen. Das Frühstücksbuffet war großartig.

Positiv:: Tolles Hotel für eine kurze Reise, Geschäfts- und Freizeitreisende. Zahlreiche Einrichtungen, das Essen ist großartig und der Service war ausgezeichnet.

Positiv:: Das Zimmer ist sehr modern eingerichtet und man merkt, dass sich jemand viele Gedanken gemacht hat, wie man den Aufenthalt der Gäste mit der Einrichtung angenehm gestalten konnte. Zudem sehr nettes Personal. Nur ein paar Kilometer vom Flufghafen entfernt. Für unseres Zwecke war das top.

Negativ:: Leider trifft dieser Komfort NICHT auf das Kingsize-Bett zu. Dies war so durchgelegen, dass man darauf nicht schlafen konnte. Wir sind nicht zimperlich, allerdings haben wir zwischenzeitlich ernsthaft überlegt die Nacht auf dem Sofa zu verbringen. Kingsize in diesem Hotel können wir daher absolut nicht empfehlen.

Positiv:: Front desk staff were very courteous and helpful.

Positiv:: Comfortable beds Spa massages and facial were amazing!

Negativ:: Don’t generally like big American style hotel groups so just personal.

Positiv:: The staffs were great. They are very kind.

Negativ:: Breakfast was not satisfied.

Positiv:: The hotel is nice

Negativ:: The staff was rude, they promise us a special New Year’s Eve dinner and it wasn’t true

Positiv:: The gym is big and has amazing view, swimming pool is big enough too with nice view. Parking is free and plenty of space. Room is big, everything is great and staff if very attentive

Negativ:: Make sure you double-check your free breakfast (if included) when check-in, cos they asked me to pay and had to get refund after talking to receptionist and showing the booking confirmation.

Negativ:: Convenient place to my needs and staff are very helpful

Negativ:: Restaurant was always cold

Positiv:: I was really impressive by kind staff. I could take a taxi easily. The room was very quiet.

Negativ:: nothing.

Positiv:: OMG The bed & pillows SO COMFY....I wanted to take home with me

Negativ:: The hotel met all my expectations

Positiv:: Letzte Übernachtung nach einer dreiwöchigen Rundreise: - Top Sauberkeit. - Klasse Zimmer mit tollem Bett. - Gutes Frühstück. - Check-Out-Zeit wurde ohne Zusatzkosten um 2 Stunden nach hinten gelegt. - Guter Pool. - Alles wie beschrieben. - Hinweis: Lage nicht direkt zentral, aber das war ja vorher klar. Taxen kosten aber auch nur 50 Pesos bis in die Stadt.

Positiv:: Gym ist absolut top

Negativ:: Poolbereich schmutzig, polster schimmlig. Wir konnten nicht in us$ bezahlen

Positiv:: It has parking ..well secure

Positiv:: Gesamtes Hotel Grillabend mit Live Musik Strandshuttle

Negativ:: Rezeption konnte Boardingpass aus Email nicjt drucken !

Positiv:: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito

Negativ:: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away

Positiv:: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.

Negativ:: The only time I was displeased was during a time I stood in line waiting for service. Another guest who walked up after me cutting the line was assisted before I was. The incident was at the front desk, I waited for about 5 mins to be assisted as the staff was checking a male into his room. As soon as it was my turn the lady greets me and I begin to step forward. As I am stepping forward a lady appears from around the corner acts as if she doesn’t see me and begins to ask about her room key. Instead of the hotel clerk asking her to wait she assisted her. The staff never apologized, it was just as if it was okay and just disregarded me at that point. In my opinion that was not a good customer service call, the staff should be mindful of that action. When people stand in line for a service there is a reason, everyone should be assisted according to the order in which they stand and properly acknowledged. Thankfully someone else cane from that back and had greeted me after a few minutes otherwise I would have stood there longer as the other guest was still rambling on about her issue.

Positiv:: alles war perfekt, die Lage, Das Hotel die Nähe zum Stadtmitte bzw. markt etc. Frühstück perfekt und sonst auch alles ok, Danke

Positiv:: The rooms are not the same as on the pictures. There is mold

Negativ:: Rooms are small and there is mold

Positiv:: Good place to stay before leaving the country. Good breakfast.

Negativ:: Nothing , only stayed 1 night

Positiv:: The pool and the breakfast

Negativ:: Some of the staff is not always smiling Some of the staff is very smiling

Positiv:: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive

Positiv:: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.

Negativ:: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.

Positiv:: sehr freundliches Personal an der Rezeption! Das Frühstück hatte eine große Auswahl.

Negativ:: Leider keine Alternative bei Milchunverträglichkeit.

Positiv:: Frühstück war super und die Betten sehr bequem. Schöner Einrichtungsstil. Toller Pool

Positiv:: Norman war super. Er war freundlich, gut informiert und hilfsbereit.

Positiv:: Zimmer

Negativ:: Parkplatz

Positiv:: Das Zimmer war sehr sauber und groß. Gut gemachtes Zimmer und einfach ein sehr freundliches Hotel

Positiv:: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.

Positiv:: Clean ang spacious room.

Negativ:: Service during breakfast is quite slow

Negativ:: The bed would be softer.

Positiv:: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!

Positiv:: Günstig Downtown Parkplatz

Negativ:: Kleiner Pool Fenster nicht zu öffnen

Positiv:: Nice breAkfast, pretty pool

Positiv:: Beds comfortable- nice place located downtown

Negativ:: So much noise from people moving furniture all night. Was woken up many times.

Positiv:: Friendly people, always willing to help.

Positiv:: Great big room, good bathroom/shower, quick check-in and check-out

Negativ:: We were lucky to get a carpark; spaces seem limited

Positiv:: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered

Negativ:: No complaints

Positiv:: Price, location

Negativ:: Poor breakfast, basic

Positiv:: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.

Negativ:: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!

Negativ:: I wish parking was available, that's all that was missing for us.

Positiv:: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.

Negativ:: The corridors have floor tiles, which means you can hear everybody walking around.

Positiv:: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job

Positiv:: Location it's good and room it's ok

Negativ:: It was good overall but for the price you can stay somewhere better the pool is small

Positiv:: Grosses Bett, direkte Lage in der Shoppingmall. Der ideale Ausklang für Ferien in Mexiko.

Positiv:: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!

Negativ:: Nothing loved my experience.

Positiv:: Sehr großes und sauberes Hotel. Liegt ca 3 km südlich der ADO Busstation. Perfekt um den letzten Tag vor der Abreise zu Verbringen. Hat einen Pool auf dem Dach zum abkühlen. Im gleichen Gebäude ist ein riesiges Shoppingcenter mit Kino und Ess Meile Wo das Mittagessen zwar sehr ungesund aber für unter 100 Pesos zu haben ist. Frühstück ist nicht inklusive aber der 30m entfernte Starbucks tuts für einen Morgen. Belegtes Ciabatta und Cappuccino für 150Pesos. Den Transfer zum Flughafen Terminal 4 über das vom Hotel gerufene Taxi kostet ab Hotel insgesamt 250 Pesos für 2 Personen.

Negativ:: Difficult to access

Negativ:: The air is so bad in the room

Negativ:: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish

Positiv:: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.

Negativ:: Some distance from the airport and no shuttle available and taxis are very expensive.

Negativ:: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.

Negativ:: Check in Process is very nice but much to slow

Positiv:: Lage sehr zentral, abgesperrter Parkplatz. Personal sehr bemüht, für eine Nacht ok.

Negativ:: Einrichtung in die Jahre gekommen, Polster hatte Flecken, Mülleimer war nicht entleert.

Positiv:: The warm staffs, not one, but all of them!

Negativ:: Nothing.. even the door guy was super helpful..

Positiv:: Das Frühstück war sehr abwechslungsreich und lecker. Poolbereich sehr schön gemacht. Ich kann jedem empfehlen den öffentlichen Bus zu nehmen kostet nur 12 Pesos = ca. 60 Cent Bus Nr. R1/R2 (24h Betrieb auch zu den ganzen Clubs) Der erste Strand ist am besten(siehe Foto) . Wir waren auch in den anderen Bereichen, allerdings ist das Wasser nicht ganz klar und zum Teil viele Algen. Deswegen den ersten Strandbereich direkt nach der Brücke aussteigen. (meine persönliche Empfehlung) Poolbereich ist auch sehr schön vorallem abends mit den Beleuchtung. Zweite Empfehlung ist Aqua Tours. Mit einer Yacht einen cooles Ausflug oder trip. Fragt nach Gaston er ist ein super cooler tour guide.

Negativ:: Wenn man duschen will muss man sich bücken, sonst ist das ganze Bad unter Wasser, weil nur eine Badewanne vorhanden ist. Längere Poolzeiten wären aufjedenfall besser 8:00-20:00 Uhr ist der Poolbereich offen. 21:00 der whirlpool

Positiv:: The staff was really helpful, the room service excellent.

Negativ:: The bedsheets and the bathroom were not properly clean.

Positiv:: -top Bett (das beste, was wir in Mexiko hatten): riesig und total bequem -Großes geräumiges Zimmer -sehr sauber -Safe, Klimaanlage, Kühlschrank und Kaffeemaschine vorhanden -nette Poolanlage -Pizza am Pool war günstig und ausreichend, jedoch nichts für Gourmets -nettes Personal -Frühstück ok (Hotelkettenessen eben) -alles so wie beschrieben Wir kommen gerne wieder!

Negativ:: -Putzfrauen morgens laut -Auflagen der Liegen am Pool sollten häufiger gesäubert werden

Positiv:: Die zentrale Lage, um Touren zu unternehmen. Das moderne Design. Das Personal- besonders Rosalía, Brenda und Luis. Macht weiter so ihr macht einen tollen Job! Vielen Dank für die tolle Honeymoon Überraschung und die herzliche Betreuung an Euch! Das Hotel ist für Menschen geeignet, die auf die all-inclusive Hotels in der Zona Hoteliera verzichten wollen und tagsüber auf Ausflügen sind. Man spart eine Menge an Fahrtzeit und auch zur Partymeile ist eine Taxifahrt immer möglich.

Negativ:: Leider waren trotz adults only Kinder im Pool. Da wir nur abends im Hotel waren hat es uns nicht sehr gestört. Das Badezimmer speziell die Dusch-Badewannenvorrichtung ist etwas in die Jahre gekommen aber sauber. Die Matratzen am Pool weisen Flecken auf und das Wasser im Pool ist nicht ganz sauber.

Positiv:: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.

Negativ:: Everything was really nice.

Positiv:: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!

Positiv:: Poolbereich

Negativ:: Frühstück Klimaanlage war extrem laut und hat nicht wirklich gekühlt Bett war unbequem Badewanne ohne Duschvorhang oder sonstiges, Bad stand dann komplett unter Wasser

Positiv:: The breakfast is good, the staffs are nice.

Negativ:: The AC in room is the oldest one, the furnish id old, some equipments looks good, but the room tempature is always hot,

Positiv:: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.

Negativ:: It not near the beach.

Positiv:: Der Pool war schön und der Fitnessraum

Negativ:: Das Frühstück schrecklich! ! !! Nur der Orangensaft war gut

Positiv:: Gutes WiFi und schöne Zimmer!

Negativ:: Tagsüber war es wegen Renovierungen im Gebäude laut. Nur ein Fahrstuhl, man muss lange warten.

Negativ:: Das Auschecken war enttäuschend, und meine Toilette tropfte den gesamten Aufenthalt.

Positiv:: Das Personal war super freundlich. Vor allem Carla . Liebten sie :) Das Essen war großartig. Vielen Dank an die Angestellten in der Küche!! Euch bald wieder!!

Positiv:: Der Poolbereich war sehr schön. In der Nähe der Bus Busverbindungen.

Negativ:: weit vom Strand entfernt. Zimmer etwas muffig riechen. Club etwas laut direkt unter uns.

Positiv:: Nothing. It was the worst start to my holiday.

Negativ:: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.

Positiv:: Staff was very nice

Negativ:: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.