Resorts in Cancún

Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Das Traumurlaubfeeling

Nein

Super Lage, grosse Zimmer, schöne Poolanlage, sehr gutes Essen, hilfsbereites Personal

Grosszügige Anlage, tolle Meersicht (Front), sehr gutes und reichhaltiges Frühstück,

Frühstücksaal etwas unpersönlich, keine Bedienung in Lobbybereich

Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.

Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.

I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds

The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck

A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.

The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!

direkte Lage am Meer

teilweise sehr laute Musik in der Nähe , Servicepersonal verärgert,wenn kein Tip gegeben wird

I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.

The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.

I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.

Das Hotel an sich ist schön, die Mitarbeiter sind freundlich & das a la carte Dinner ist genial!

Ich fand es etwas schade, dass im All-Inclusive-Preis weder Essen aufs Zimmer noch Sachen wie das Fitnessstudio enthalten waren, ausserdem sind die Öffnungszeiten der Bars (die letzte schließt um 12) etwas ärgerlich. Das Mittagsbuffet und die Snackbar waren ziemlich mäßig, dafür war das a la carte Abendessen umso besser. Alles in allem nicht schlecht & gutes Preis-Leistungsverhältnis, denke aber, dass es in Cancun bessere Optionen gibt

They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

very close to the airport one of the 1st stops from the airport

It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Only the beach

the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold

All inclusive, good variety of food. Best choice for families with kids.

On the right side of hotel is very noisy electricity station. No minibar in the rooms

Essen, Spa und Pool

Wunderschönes Hotel direkt am Meer mit vielen Pools, die auch abends genützt werden können. Schöne Wellnessanlage. Erholung pur. Sehr nettes Hotelpersonal, geniale Lage (gegenüber Einkaufszentrum la Isla).

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Die Aussicht und die Größe des Zimmers war sehr schön.

Der Service. Einige Richtlinien und Regeln wurden mir nicht mitgeteilt, so dass es einige Probleme gab. Hat nicht die gleiche Warmherzigkeit und Servicequalität versprüht wie andere Hotels in der Gegend. Insgesamt enttäuscht.

Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great

No airport transfer was a disappointment, But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...

Nicht alles ist im Preis inbegriffen, einige Dinge sind nicht verfügbar, wenn gewünscht, wie z.B. verschiedene Mahlzeiten. Einige der Angestellten sind nicht sehr freundlich, andere schon.

Das einzige, was mir am Grand Oasis gefiel, war die Aussicht auf den Strand und den riesigen Pool

Mir gefiel nicht, wie schlecht der Service war, die Sauberkeit war nicht gut, ich hatte ca. 8 8 Stunden kein Wasser in der Anlage. Alles in allem würde ich nicht wieder in dieses Resort fahren

Every room is clean I like size of the bedrooms nice view the pool area

Two different main entrance having to walk a lot layout of the hotel

Close to a shopping mall. Walkable to a tourist shopping mall

The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.

Some of the staff and the location were good

I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything. This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location. Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.

Staff stood out the most as tolerant helpful and nice. Loads of food and drink.

All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.

Great service that is unmatched. A very warm and welcoming atmosphere

clean quiet location

Spa is not up to 5 star standards limited dining choices

All inclusive for a 1/3rd of others, friendly staff, quality food, proxy to ferry to the Islam, great running path (not a sidewalk) passes the hotel,

Noise in lobby, annoying internet (one device at a time), tiny beach, closed playboy casino next door, gym

Internet was not included.

Ich war begeistert. Keine schlechte Kommentare.

Sehr schöner Sandstrand an der ganzen Küste, grosse Zimmer mit Meerblick, Busstazion vor der Haustüre(alle 5 min. ein Bus ins Zentrum 24h)

Das Essen hat nicht unseren Geschmack getroffen, es wurde sehr veramerikanisiert. Es hat 3 Restaurants, das Mediteraneo war im Essen nicht schlecht doch die Zimmertemperatur war viel viel zu kalt.

die lage zwischen strand und lagune. allerdings war es recht windig und die rote flagge am strand dauerzustand während der woche die wir dort waren.

eher 3 und nicht 4 sterne-htl. die auswahl an veg. essen recht eingeschränkt, weil oft auch in div. salaten schinken, etc war. als ich einmal ein lunchpaket bestellte (was vorabends gemacht werden muss!) bestand es aus: 2 äpfeln, 2 bananen, 1 ei... im htl-shop bezahlte ich in bar, weil offenbar meine kredikarte nicht funktionierte. auf dem kreditkarten-auszug ist der betrag doch abgebucht...

The staff was extremely friendly and helpful. The view was amazing. The activity directors made the pool a lot of fun.

We ordered room service every morning- paid cash for the service & tip (so it wasnt really all inclusive) and then when we checked out they tried to charge us for room service again. A little shady there. So make sure you write PAID on the reciept.

Location

The lagoon side view

Everything!!! Especially the staff

They were renovating the hotel, but did not ruin our trip

Das Essen und der Service

Wir haben Ocean Front (Blick aufs Meer) gebucht. Wir haben aber nur Partial Ocean View bekommen. Ansonsten gibt es nichts schlechtes zu sagen.

Front desk staff is really rude. They want to pinch pennies and charge for things like extra keys. I've never experienced that at a luxury hotel. Also the food quality went down now that it's al inclusive. It's unfortunate this place really used to be luxury. Now it feels like a chuckee cheese.

-Food was good -Staff incredibly welcoming and friendly, especially pool staff -Spa and massage treatments; well worth the money

-Not enough umbrellas on beach -Tiered system by pool; no cabanas for non "exclusive members" -Dining room 'dress code;' no sleeveless for men, but for women it was acceptable. Weird. -At times, cheap liquor unless expressly asked for better quality alcohol -AC in room did not work that well

Architecture

Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Nothing to doesn't like there.

This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!

There was nothing not to like.

The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.

The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.

Nothing

No tv in English, no free internet in room, the food was terrible, could not communicate with staff, the pool water was freezing, the beach was filthy, bad location should I go on.

The hotel is more of a locals hotel. Not much English spoken amongst staff or patrons which gave more of an authentic feel. The restaurant is on the beach over the water. Everything is close with no need to walk far for anything. Good air conditioning in the room with large rooms.

Nothing within walking distance outside hotel. Beds are hard and the rooms are old and outdated. The pool is heavily chlorinated to the point you don't want to go under water at all. Food was just ok. Not great but worked.

the ocean view very quite close to many places staff outside office very friendly

reception staff not very courteous.