Resorts in Cancún

Positiv:: Fantastischer Service für das Personal

Negativ:: Essen.

Positiv:: Die Angestellten waren alle sehr hilfreich. Viele verschiedene Essensoptionen. Das Zimmer im türkisfarbenen Turm war das schönste, was die Familie je gesehen hatte. Pool und Strandbereich sind einfach perfekt! Ich kann es jedem empfehlen, der nach Cancun reist.

Positiv:: Das Personal, Anlage, Service, und die Landschaft sind super

Positiv:: Großartige Erfahrung und Ausstattung. Tolle Pools sowie Freizeitbereiche wie der Strand. Es war toll, dass sie kostenlos Kajak und Paddleboard hatten.

Negativ:: Das Essen war nicht großartig, es hätte besser sein können. Der Service in den Restaurants war nicht toll, man musste mehrmals nach Sachen fragen.

Positiv:: Nordstrand und Pool, Tolles Essen (manchmal kalt, aber schmeckt gut), Spa.

Negativ:: Intermitent Wifi und Kabelfernsehen, zusätzliche Gebühren für zusätzliche Person.

Positiv:: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Negativ:: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Negativ:: Unsere letzte Nacht dort roch unser ganzes Zimmer wie Abwasser

Positiv:: Alles ist erstklassig.

Negativ:: Die Lage war schrecklich.

Positiv:: Alles war toll!

Negativ:: Unser Waschbecken überschwappten in unserer zweiten Zimmer

Positiv:: Die Zimmer sind wunderschön, die Aussicht ist großartig, die Ausstattung ist großartig für einen Urlaub.

Negativ:: Das Essen in den Restaurants ist wirklich schlecht, die Teller sind extrem klein, das Essen ist schlecht gekocht und der Service auch ziemlich schlecht. Es ist eine Schande, denn die Restaurants sind alle sehr schön und das Hotel ist wunderschön.

Positiv:: Es sind die drei besten Resorts in Cancun.

Negativ:: Es könnte einen Shuttle-Service für Gäste geben, die ein Upgrade für Butler-Services bezahlen, um die nicht so großartigen lokalen Taxis, die Sie im Hotel abholen, nicht benutzen zu müssen, um Sie häufig ohne Klimaanlage zu erreichen, sind diese Taxis.

Positiv:: Alles hat unsere Erwartungen übertroffen! super! Eine echt traumhafte Erfahrung! 100% empfehlenswert.

Positiv:: Tolles Zimmer Junior Suite Schöner Strand Großartiges Personal

Negativ:: Ich glaube, 2x, wenn Sie alleine reisen. Dieses Hotel war für Paare, Familien.

Positiv:: Gutes Essen

Negativ:: Mitarbeiter Darcel sehr unfreundlich und unprofessionell

Positiv:: Dieses Hotel ist großartig. Wir fühlten uns wie ein König, als wir ankamen. Die Ausstattung ist erstklassig. Wunderschönes Hotel mit atemberaubendem Blick von allen Zimmern. Das Essen war lecker. Das Personal war freundlich. Das Unterhaltungspersonal war super. Sehr empfehlenswert. Ich würde dieses Hotel jedes Mal wählen, wenn ich nach Cancun Reise.

Negativ:: Es gab ein paar Ameisen in unserem Zimmer, aber das ist wahrscheinlich für die meisten Orte in Mexiko normal. Der Versuch, darüber zu bleiben. WiFi war unglaublich langsam, wenn nicht vorhanden. Versuchen Sie, einen internationalen Datentarif zu erstellen, der Sie nicht auf Raten anpasst.

Negativ:: Vacation Club Verkaufsmasche.

Positiv:: Wir waren vom Hotel und der Anlage begeistert. Der Strand war perfekt. Der Service war erstklassig und auf alle Bedürfnisse aufmerksam. Wir hatten ein Problem mit unserem Zimmer und es wurde in wenigen Minuten erledigt. Das Essen ist gut und oder großartig. War dort für ein Unkraut mit einer großen Gruppe und viel Spaß ohne Sorgen in der Welt.

Positiv:: Das Essen, der Strand, das Hotel, die Angestellten sind aufmerksam.

Negativ:: Die Zimmermädchen stahl $100. Wenig Steckdosen im Zimmer

Positiv:: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.

Negativ:: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.

Positiv:: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Negativ:: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Positiv:: Das Personal war immer freundlich und sehr aufmerksam. Wunderschönes Resort.

Positiv:: Alles ist perfekt!!

Positiv:: Das Zimmer war sauber. Das Personal war freundlich und hilfreich.

Negativ:: Das Essen ist einfach in Ordnung. Ich weiß nicht, ob es so ist, weil es bis dahin keine Hauptsaison war.

Positiv:: alles war perfekt, das Hotel nichts ausgelassen. Jedes Detail wurde beachtet. Was für ein toller Aufenthalt!

Positiv:: Das Personal war unglaublich, sehr einladend und überraschte uns mit süßen Sachen, die zum Feiern eines Geburtstags ins Zimmer geschickt wurden. Sehr beeindruckt von der Sauberkeit und Ausstattung dieses Hotels.

Negativ:: Das Essen im Pelicanos könnte besser sein, sehr frittiert und die Bar wie gute Optionen. Würde gerne einen Smoothie-Stab oder einen frischen Saftbereich sehen.

Positiv:: Wunderschön am Pool mit Blick auf den Strand Komfortables Zimmer mit super Blick auf den Pool und Strand Freundliches Personal!

Negativ:: Großartiges Essen, wenn Sie Meeresfrüchte lieben. Wenn nicht, dann mögen Sie vielleicht nicht die anderen Optionen die zur Verfügung stehen. Tostadas sollten zu ihrer Auswahl zum Frühstück hinzugefügt werden!

Positiv:: Super Service! Strand sehr sauber! Super gutes Essen! Die Zimmer waren toll! Wir liebten den Bereich "nur für Erwachsene"! Alles in allem ein perfekter Urlaub!!

Negativ:: Es gibt nichts, was uns nicht gefiel!

Positiv:: Wir hatten gut gegessen und der Service war ausgezeichnet

Negativ:: Es gab keine Bar und nach 21 Uhr nichts zu tun Eine kleine Auswahl an Restaurants zum Abendessen

Positiv:: Das Beste am Strip

Positiv:: Die Massagen im Spa waren unglaublich!!

Positiv:: Schönes Essen und Sachen.

Negativ:: Zimmer mit zwei separaten Betten. Unbequem

Positiv:: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Positiv:: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Positiv:: It was relaxing, i enjoyed the ocean and the staff was very good

Positiv:: Excellent In All Respects

Negativ:: None

Positiv:: I came few days ago, but I still have no words to express all my admire for this hotel. It is worth every dollar and even more. Professional Stuff, excellent food(they have Buffet, but every from 7 restaurants are a la Carte). Hotel has own large beach, on the best location in Cancun. I have been many times in Cancun, in many nice hotels. This is the best one in Cancun, I am so sure. You need only to aviod so called "Guest Services Desk". It is Timesharing company. You will lose precious time for one scrap bag - 5 USD worth.All drinks are premium quality and they have very good choice for every taste. All Rooms have magnificient ocean view.The centre of nightlife is only 1 km from the Hotel. Go to website of this hotel.Everything is true.

Positiv:: Good food friendly staff 24/7 room service nice steak large selection of alcohol pool nice

Negativ:: Housekeeping on room could be more reliable and frequent, no free internet, no shuttle service for airport

Positiv:: Loved the spa area but services could have been better, food/rooms/staff were outstanding

Negativ:: Needed a better wine selection, more night life (place to dance)

Negativ:: We felt a bit rushed at "Maria- Maria"and"Chef's Plate". House wine is not good. You would save $$$ by offering a better wine, and not having guests order mixed drinks. Fois Gras at your restaurants was not good. List it as a pate', which is what it is! Overall, though,......you have a wonderful hotel, and I thought you did everything perfectly. I would look forward to the day that I may return.

Positiv:: Schöner Pool und Bars. Komfortable Zimmer. In der Nähe vom Strand.

Negativ:: Personal wollte immer Trinkgeld. Die Zimmer sind nicht sauber. Abends gabs nichts zu tun. Zu wenig Alkohol in den Drinks. Wenig Auswahl an Speisen.

Positiv:: Das Essen war super

Negativ:: Timeshare Verkäufer sind ärgerlich

Positiv:: Das freundlichste und hilfsbereiteste Personal, das ich je erlebt habe. Sie bemühen sich sehr und haben ein Lächeln parat.

Negativ:: Das Essen war eine Enttäuschung, und der Alkohol war nicht der beste. Vielleicht sollten sie eine bessere Vielfalt anbieten. Sie könnten ein All-Inclusive-Upgrade anbieten, um eine bessere Auswahl zu bieten. Das All-Inclusive-Upgrade erfordert ein anderes Farbband und könnte gegen einen Aufpreis erfolgen.

Negativ:: Ich bin jetzt in einer Klinik mit allen typischen Symptomen von "Mexiko", aber wenn es nicht von unbekannten Wanzen im Raum ist, dann ist es sowieso nicht ihre Schuld

Positiv:: Außergewöhnlich freundlicher Service, der sowohl für englisch- als auch für spanischsprechende Personen leicht zugänglich war. Gute Auswahl an Speisen. Die Einrichtungen und das Gelände waren gut instand gehalten. Sehr saubere Zimmer mit Trinkwasser im Zimmer. Sehr großer Strand mit Bar am Strand. Meeresschildkröten legten während unseres Aufenthalts Eier am Strand und wir konnten an einer der Nächte Babyschildkröten in den Ozean bringen. Ich würde in Zukunft definitiv wieder hören.

Positiv:: Das Essen war toll, sowie die Lage. Super Service im gesamten Hotel.

Negativ:: Die Betten waren nicht sehr bequem

Positiv:: Am Strand, kostenlose Getränke

Negativ:: Das Personal war unhöflich. Die Zimmer und die Restaurants waren warm und stickig. Der Service war schlecht.

Negativ:: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program

Positiv:: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Positiv:: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Positiv:: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.

Negativ:: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.

Positiv:: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.

Negativ:: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent

Positiv:: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.

Negativ:: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Positiv:: Nice breakfast, staff is kind, nice pool and the design is less scary than in other big Cancun seaside hotels.

Negativ:: The room (second floor, pool side) was a little humid and smelled moisture. On that side of the coast the sea is rough (common problem for hotels in that area)

Positiv:: The room was big

Negativ:: The bathroom too small, the hotel stakk not kind, the room that I ask at the moment of the booking was not available

Positiv:: Breakfast (very extensive choice and fresh/ly cooked), swimming pool, selection of shops.

Negativ:: Our room didn't have the safe (and the front door lock was not working properly), but they changed it in 10 minutes.

Positiv:: This is a very well maintained hotel with pleasant well mannered English speaking staff. The outside leisure areas are clean with a relaxed feel and have a lovely position right on the beach.

Negativ:: We booked two sea view rooms and they both had very small bathrooms without a separate shower area; the shower was over the bath in both rooms. We had on other complaints with regards to this hotel.

Positiv:: Check-in fast and easy, got a superb room with balcony and really nice view. Breakfast was simply wonderful, they have all you can possibly ask for, and then some! Hotel was very clean and facilities such as the pool area and so were also well kept. Compared to some of the larger resorts in Cancun, Fiesta Americana Condesa felt somewhat more private and less crowded in comparsion. And the staff seems trustworthy - when checking out, we forgot a purse with approx $5000 USD worth of jewellery, and when we called later it was saftely taken care of, and we could go back and get it, no problems.

Negativ:: Minor niggles, but the balcony was shared with another room, so if you like to sleep with your balcony door open... well, I guess you have to trust your neighbour! And shower was of the fixed type, no shower available for hygiene purposes near toilet. But Fiesta Americana Condesa are not alone, we stayed at another major brand resort in Cancun as well, and it was the same there. And yes, some items, such as coffe in room, are really on the expensive side.

Positiv:: Super Lage, grosse Zimmer, schöne Poolanlage, sehr gutes Essen, hilfsbereites Personal

Positiv:: Grosszügige Anlage, tolle Meersicht (Front), sehr gutes und reichhaltiges Frühstück,

Negativ:: Frühstücksaal etwas unpersönlich, keine Bedienung in Lobbybereich

Positiv:: The facility was very nice. There was a nice pool.

Negativ:: We had reserved a King room with a large balcony and ocean view. When we were taken to our room we were given 2 double beds and patio that you couldn't even walk on and a ocean view. When we asked to be changed into the room we payed for and reserved, we were given much grief. After threatening to leave, we were finally given the room we asked for. Over the rest of our stay we realized that there were many vacant rooms and there was no real reason we had so much problem getting the room we payed for.

Positiv:: Amazing Breakfast, good location

Negativ:: At checkin a bad surprise, the room with the "features" that I booking wasn´t avable, so I need spend more us$200 for a room like a booking. I really disapointed with these issue.

Positiv:: Located on the best beach of Canun, very great service, clean and with a very professional staff

Negativ:: Book a room with ocean view and with breakfast included ( 236 Pesos)

Positiv:: good service and nice staff

Negativ:: called in my room during my sleep .There is no place to dry clothes and towels. other thing : the turism staff inside hotel is bad and the atendents pratics differents prices for same tours.

Positiv:: Superb facilities, very friendly and helpful staff. Very comfortable beds.

Negativ:: Swimming pool and beach is in the shade of the hotel after 5pm.

Positiv:: Alles war unglaublich! Das gesamte Personal war unglaublich, außer dem Check-In-Jungen. Die Restaurants sind großartig und der Service großartig! Glockenjungen sind super großartig und sehr freundlich. Der Zimmerservice war großartig und liebte, wie höflich sie waren.

Negativ:: Das Einchecken war schrecklich! Nachdem er 8 Stunden unterwegs war und einen jungen Mann hatte, der sehr irritierbar schien und ihm nicht viel gefiel, war er etwas frustrierend. Wir haben nichts Papier- oder Konversation über Dinge erhalten, die man tun sollte, oder Informationen über das Resort. Keine Handtuchkarten, Karten, Tagesordnungspapier, nichts!! Nur ein Zimmerschlüssel. Auschecken war gut. Gott sei Dank war es eine andere Person. Nachts sind es aber keine Aktivitäten.

Positiv:: Liebe das Unterhaltungspersonal Ubaldo der Manager des Essens und der Getränke war super! Super sauberes Resort Duschen mit mehreren Düsen das beste!

Positiv:: Standort und einige Services.

Negativ:: Das Zimmer ist nicht ganz komfortabel. Kleines Bad, Fernseher funktionierte nicht immer und die Dusche war nicht sehr gut. Das Hotel ist in Ordnung, aber für den Preis hatte ich viel mehr.

Positiv:: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Negativ:: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Negativ:: Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.

Positiv:: Neben der auffallenden Freundlichkeit des gesamten Personals v.a. die sehr angenehme Einrichtung der großen Zimmer; es ist alles vorhanden, was man auf Geschäftsreisen braucht; next day laundry service arbeitet perfekt. Das Frühstück ist extrem lecker; absolut zu empfehlen!!

Negativ:: Über den Strand direkt am Hotel verläuft ein meterdickes rostiges Wasserrohr. Wer hier Urlaub macht könnte enttäuscht sein. Kleiner Nachteil bei business trips: Auf den Zimmern gibt es zwar Internetzugang (ca 10 EUR/24h), aber kein WLAN.

Positiv:: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.

Negativ:: While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.

Positiv:: Wir waren rundum zufrieden mit dem Hotel und werden dort gerne wieder Urlaub machen. Schöne Zimmer, grandiose Aussicht, nettes Personal und ein traumhafter Aussenbereich!

Positiv:: Spotless rooms, good location, great value for money in low season

Positiv:: location is excellent. Paradise.

Positiv:: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.

Negativ:: I didn't like that my booking hadn't gone through and the price was different than advertised.

Positiv:: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.

Negativ:: nothing.

Positiv:: Im Allgemeinen war alles in Ordnung mit dem Hotel

Negativ:: Ich habe für mein 16-jähriges Kind 184 US-Dollar extra bezahlt und ein Kind unter 10 Jahren angerufen

Positiv:: Die Aussicht ist wirklich schön und alle bereitgestellten Poolsofas sind schön und sauber.

Positiv:: Perfekte Berufung, das schönste Hotel mit dem besten Preis, hilfsbereites Personal, fantastischer Blick von den Zimmern und sauberem Strand mit weißem Sand und azur Farbmeer.

Positiv:: Der Preis war das einzige, was an diesem Ort gefallen hat.

Negativ:: Müll im Pool, sehr langsamer Service, schlechte Qualität der Fenster (die ganze Nacht ratteliert) und die Hälfte des Gebäudes war im Bau. Nicht sehr erholungsfreundlich.

Positiv:: Strand und Pool waren wunderschön. Wir haben nur einmal übernachtet und sind sehr frühzeitig zum Flughafen abgereist. Ich konnte nicht früh einchecken. Wir sollten um 15 Uhr wiederkommen. Das Zimmer war erst um 16:15 Uhr fertig. Wir saßen fest mit unserem Gepäck im Poolbereich. Unserem Sohn wurde gesagt, dass das Fitnessstudio extra für die Nutzung kostet.

Positiv:: Das Resort und das Personal war super. Die Zimmer sind sauber.

Negativ:: Nichts

Positiv:: Sie können wählen, ob Sie All Inclusive an jedem beliebigen Tag starten und bis zum Ende Ihres Aufenthalts gehen möchten. Großartige Option. Das italienische Restaurant bietet wirklich gutes Essen.

Negativ:: Nicht bis 15 Uhr einchecken zu können, sehr frustrierend, besonders wenn alle bis 3 Uhr warten, dann gibt es eine Linie/Gruppe, die beim Einchecken kämpfen muss. Scheint unnötigerweise Frustration zu verursachen.

Positiv:: Das Zimmer ist sauber und geräumig und befindet sich direkt am Strand. Das Personal ist freundlich, aber einige der Angestellten können nicht sehr gut Englisch sprechen.

Negativ:: Schwaches und langsames Wifi während des gesamten Aufenthalts und in den meisten Teilen des Hotels.

Positiv:: Sehr gute Erfahrung. Sehr sauber und komfortabel ausgestattet. Absolut keine Beschwerden. Wir würden gerne wieder dort hin gehen.

Positiv:: Tolle Lage, nicht zu viel los, freundliches Personal, tolle Einrichtungen, mehr als bequem.

Negativ:: Die Einrichtung der Zimmer könnte noch verbessert werden

Negativ:: Der Service und die Vielfalt der Lebensmittel

Negativ:: Sie schlossen 3 Restaurants und die Essensplanung war nur schwer zu sagen.

Positiv:: Wunderschöne Lage und exzellenter Urlaub rund um die ganze Zeit! Ich würde das Hotel weiterempfehlen!!! Unsere 6-köpfige Familie und ein Baby wurden vom Personal mit der Hand verwöhnt und verwöhnt! Rufen Sie David bei Coco's an, um unseren Aufenthalt unglaublich zu gestalten!

Negativ:: Das Hotel hatte Veranstaltungen und Aktivitäten, war aber nicht gut beworben. Die Kinder-/Jugendprogramme waren nicht bekannt. Andere Hotels buchen die Aktivitäten täglich. Das Paradisus könnte in dieser Gegend besser werden.

Positiv:: Gastfreundschaft

Negativ:: so viele Kinder Essen nicht so toll

Positiv:: Selbst wenn das Hotel voll ausgelastet ist, habe ich den besten Service erhalten.

Negativ:: Der königliche Dienst

Positiv:: Der Strand war in Ordnung

Negativ:: Die 150 Dollar pro Nacht, um ein Kingsize-Bett zu bekommen, bwohl ich für das Bett bezahlt hatte. Das sollte einen Butler haben, Aber die Restaurants schließen zu früh. Leute, die versuchen, mir Timeshare zu verkaufen. Die übermäßige Weihrauch und Aromatherapie in Gebäude 5.

Positiv:: AUSGEZEICHNETE SPEISEN, GETRÄNKE UND SERVICE (IM ROYAL SERVICE)

Negativ:: WENN SIE NICHT FÜR DEN ROYAL SERVICE BEZAHLEN, IST DAS NUR EIN WEITERES DURCHSCHNITTLICHES ALL-INCLUSIVE-ANGEBOT. DIE REINIGUNG DES ZIMMERS LIESS AUF SICH WARTEN (IMMER NACH 16.00 UHR)

Positiv:: Few staff members were very nice

Negativ:: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high. The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware. Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really??? We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!! Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website. We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing. It all depends on what you are used to, that's all.

Positiv:: Service and food was amazing!

Negativ:: Maybe the check in time can be shorter

Positiv:: No jet skis making noise and pollution.

Negativ:: Buffet restaurant understaffed.

Positiv:: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!

Positiv:: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.

Negativ:: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.

Positiv:: The hotel design, location, comfort, views, service

Negativ:: Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people

Positiv:: Der Meerblick vom Zimmer war wunderschön.

Negativ:: In den letzten 10 Jahren war ich jedes Jahr nach Cancun und Parnassus war das einzige Resort, das keinen Minikühlschrank mit Getränken hatte. Wir trinken in der Nacht und am frühen Morgen viel Wasser und es machte uns den Aufenthalt unangenehm.

Positiv:: Schöner Ort und großartiger Service!

Negativ:: Das einzige schlechte ist, dass wir fast 3 Stunden gewartet haben, um unser Zimmer fertig zu machen.

Positiv:: Das gesamte Personal war sehr nett.

Negativ:: Das Essen. Kein Geschmack. Die Fahrstühle immer wieder unterbrochen. Das ganze Hotel müsste mal renoviert werden.

Positiv:: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Negativ:: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!

Positiv:: We like the food....it was amazing!!! Lots to chose from.

Negativ:: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...

Positiv:: Only the beach

Negativ:: the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold

Positiv:: All inclusive, good variety of food. Best choice for families with kids.

Negativ:: On the right side of hotel is very noisy electricity station. No minibar in the rooms

Positiv:: It's a great all inclusive resort for the whole family, they have activities for everyone.

Negativ:: The food is far from great, in all the restaurants is like generic and standard, and the Japanese restaurant is the worst i've ever had.