Hotels in Cancún - in der Nähe von: MUSA

Positiv:: Das Personal, Anlage, Service, und die Landschaft sind super

Positiv:: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Negativ:: Intermitent Wifi and Cable TV, extra charges for additional person.

Positiv:: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Negativ:: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Positiv:: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Positiv:: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Negativ:: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Positiv:: Alles war toll. All Inclusive ist am besten.

Negativ:: Schwer etwas zu finden, was war schlecht. Würde es wieder tun.

Positiv:: Die Zimmer sind sauber zuvorkommendes Personal

Negativ:: der Regen

Positiv:: Das freundlichste Personal, das ich je erlebt habe.

Positiv:: Alles. Vom Zimmer bis zu den Einrichtungen. Die Leute waren so freundlich und hilfsbereit!

Negativ:: Nichts. Alles war großartig!

Positiv:: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Negativ:: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Positiv:: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.

Negativ:: The gym didnt have AC sometimes.

Positiv:: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Negativ:: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Positiv:: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Negativ:: The room had a musty odor which after the second day I got used to.

Positiv:: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Positiv:: Right next to the beach

Negativ:: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Positiv:: Alles ist perfekt!!

Positiv:: alles war perfekt, das Hotel nichts ausgelassen. Jedes Detail wurde beachtet. Was für ein toller Aufenthalt!

Positiv:: Wunderschön am Pool mit Blick auf den Strand Komfortables Zimmer mit super Blick auf den Pool und Strand Freundliches Personal!

Negativ:: Großartiges Essen, wenn Sie Meeresfrüchte lieben. Wenn nicht, dann mögen Sie vielleicht nicht die anderen Optionen die zur Verfügung stehen. Tostadas sollten zu ihrer Auswahl zum Frühstück hinzugefügt werden!

Positiv:: Das Beste am Strip

Positiv:: Die Massagen im Spa waren unglaublich!!

Positiv:: Schönes Essen und Sachen.

Negativ:: Zimmer mit zwei separaten Betten. Unbequem

Positiv:: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Negativ:: Abendunterhaltung Stunden länger braucht.

Negativ:: Perfektes Resort abzüglich der Fitnessraum

Positiv:: Das Resort war schöner als die Fotos. Das gesamte Personal bot einen exzellenten Service und waren super freundlich. Die Zimmer sind groß und komfortabel mit eigenem Balkon. Hätte nicht mehr verlangen können. Ich kann es kaum erwarten, wieder dorthin zu fahren! !!

Positiv:: Großartiges Personal Ausgezeichnete Lage Wunderschönes Hotel

Negativ:: Nichts

Positiv:: Alles

Positiv:: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Negativ:: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Positiv:: We liked a good food and service was excellent

Negativ:: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Positiv:: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!

Negativ:: There is nothing we didn't like!

Positiv:: Room was clean. Staff were friendly and helpful.

Negativ:: Food is just okay. Not sure if it's because it wasn't peak season by then.

Positiv:: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Positiv:: Dieses Hotel am Strand kann man nicht unterscheiden. Sie sind kompetent, Alle Annehmlichkeiten. Aber kalt, seelenlos.

Positiv:: gut gepflegtes Hotel am Wasser. Zimmer mit Meerblick sind toll Der Pool ist wirklich gut. Strand ist sauber Das Personal ist wirklich toll

Negativ:: Kein Flughafentransfer, war eine Enttäuschung, Aber ich glaube, eine sehr begrenzte Anzahl von Hotels bieten diesen Service in Cancun an. Es wäre wirklich schön, es selbst mit einer Gebühr zu haben...

Positiv:: The staff was very helpful, even though I had problems expressing what I wanted.

Negativ:: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...

Positiv:: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Positiv:: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Negativ:: The birds who fly in in the morning to steal my breakfast at the morning buffet.

Negativ:: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Positiv:: The beach front

Negativ:: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!

Positiv:: Nichts

Negativ:: Hotel war sehr dreckig und unsicher und laut. Dies wurde mit 4 Sternen bewertet und war eher ein 1 Sterne. Ich kann nicht glauben, dass ich hartverdientes Geld bezahlt habe, um hier zu übernachten. Wollten innerhalb von 10 Minuten nach der Ankunft sofort abreisen. Buchen Sie nicht hier!

Positiv:: Ich hatte ein tolles Zimmer zu einem tollen Preis. Es war in Gehweite von den meisten Sehenswürdigkeiten der Stadt. Ich würde auf jeden Fall wiederkommen

Positiv:: Direkt am Strand, Zimmer" Lage, Service. Miguel war das beste.

Positiv:: Könnte ein Diamond Resort

Negativ:: Keiner

Positiv:: Lage, Service und Einrichtungen

Negativ:: das Wasser war zu kalt, als nahmen Dusche!

Positiv:: Die Lage war nicht schlecht, in Gehweite zu der Aktion

Negativ:: Ungeziefer im Zimmer Personal war nicht bereit zu helfen Bar in der Lobby war nicht geöffnet Nicht viel von einer Auswahl in Essen Keine Aktion am Pool Enttäuscht von den Annehmlichkeiten

Negativ:: Got a partial ocean view and had view of side hotel and wall

Positiv:: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!

Negativ:: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.

Positiv:: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.

Negativ:: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.

Positiv:: Great hotel, great location, great stay. Amazing staff.

Negativ:: The staff at the front desk scheduled us a shuttle knowing our flight departure times and we ended up not being able to board our plane because we were too late. We ended up waiting 5 hours in the airport and each had to pay $200 us dollars to get a new flight. It was our first time flying internationally and we pretty much relied on the advise the hotel staff gaved us.

Positiv:: It was excellent. The resort is so nice a lot to do for all ages. Food great lots of different options at all times of the day and night. Weather amazing. Staff wonderful.

Negativ:: slow unpredictable wifi need more options to get cash atm out of money must know cabs only take cash