Hotels in Cancún - in der Nähe von: MUSA

Positiv:: Das Personal, Anlage, Service, und die Landschaft sind super

Positiv:: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Negativ:: Intermitent Wifi and Cable TV, extra charges for additional person.

Positiv:: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Negativ:: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Positiv:: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Positiv:: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Negativ:: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Positiv:: Alles war ausgezeichnet!! Ich nahm meinen Mann zu seinem 40. Geburtstag mit. Der Service war insgesamt perfekt. Die Leute sind sehr freundlich und zuvorkommend. Das Meer war wunderschön ... entspannend, Perfektion rundherum!!

Negativ:: Nichts!

Negativ:: Kein Shuttle Service

Positiv:: Der Service ist perfekt

Positiv:: schöne Pools und Zugang zum Strand

Negativ:: alles war extra, nichts inclusive, Beschränkungen beim Essen/Trinken von außerhalb

Positiv:: Liebte die Lage. Das Personal war wunderbar, besonders die Bar. Das Frühstücksbuffet war ausgezeichnet.

Positiv:: I like the facility

Negativ:: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Positiv:: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.

Positiv:: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!

Positiv:: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Negativ:: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.

Positiv:: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Negativ:: Really nothing.

Positiv:: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Negativ:: N / A

Positiv:: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Negativ:: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Positiv:: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Positiv:: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.

Negativ:: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.

Positiv:: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Positiv:: Alles

Positiv:: Service, Essen, Lage und Unterhaltung

Positiv:: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean

Negativ:: There was nothing I do not like about this place

Positiv:: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.

Negativ:: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.

Positiv:: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Negativ:: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Positiv:: The room was very nice and the cleanliness of the hotel was great.

Negativ:: The food was lacking but that is somewhat understood at a resort.

Positiv:: Great seating and overal service was wonderful....but....

Negativ:: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Positiv:: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.

Negativ:: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.

Positiv:: Dieses Hotel am Strand kann man nicht unterscheiden. Sie sind kompetent, Alle Annehmlichkeiten. Aber kalt, seelenlos.

Positiv:: gut gepflegtes Hotel am Wasser. Zimmer mit Meerblick sind toll Der Pool ist wirklich gut. Strand ist sauber Das Personal ist wirklich toll

Negativ:: Kein Flughafentransfer, war eine Enttäuschung, Aber ich glaube, eine sehr begrenzte Anzahl von Hotels bieten diesen Service in Cancun an. Es wäre wirklich schön, es selbst mit einer Gebühr zu haben...

Positiv:: The staff was very helpful, even though I had problems expressing what I wanted.

Negativ:: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...

Positiv:: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable. Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room. The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors. It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.

Positiv:: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.

Negativ:: The birds who fly in in the morning to steal my breakfast at the morning buffet.

Negativ:: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Positiv:: The beach front

Negativ:: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!

Positiv:: Nichts

Negativ:: Hotel war sehr dreckig und unsicher und laut. Dies wurde mit 4 Sternen bewertet und war eher ein 1 Sterne. Ich kann nicht glauben, dass ich hartverdientes Geld bezahlt habe, um hier zu übernachten. Wollten innerhalb von 10 Minuten nach der Ankunft sofort abreisen. Buchen Sie nicht hier!

Positiv:: Ich hatte ein tolles Zimmer zu einem tollen Preis. Es war in Gehweite von den meisten Sehenswürdigkeiten der Stadt. Ich würde auf jeden Fall wiederkommen

Positiv:: Direkt am Strand, Zimmer" Lage, Service. Miguel war das beste.

Positiv:: Könnte ein Diamond Resort

Negativ:: Keiner

Positiv:: Lage, Service und Einrichtungen

Negativ:: das Wasser war zu kalt, als nahmen Dusche!

Positiv:: Die Lage war nicht schlecht, in Gehweite zu der Aktion

Negativ:: Ungeziefer im Zimmer Personal war nicht bereit zu helfen Bar in der Lobby war nicht geöffnet Nicht viel von einer Auswahl in Essen Keine Aktion am Pool Enttäuscht von den Annehmlichkeiten

Negativ:: Got a partial ocean view and had view of side hotel and wall

Positiv:: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!

Negativ:: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.

Positiv:: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.

Negativ:: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.

Negativ:: .

Positiv:: Zimmer Lage

Negativ:: Essen Einige Teile des Hotels ein wenig abgenutzt

Positiv:: We enjoyed being on the ocean and the staff were friendly.

Negativ:: We requested and booked an oceanfront king-size room & we were provided with an oceanfront that's view was blocked by palm trees and the room had two double beds. When I told them of what we requested they were willing to give us the room that we had requested but not until the next day. The back glass door to our room was also broken and someone could easily access our room. We had to call someone to come fix the door late at night. The food was also not good.

Positiv:: The hotel was clean, the food was good, and everyone was friendly and engaged. Excursions were easy to schedule and we had a great time every day. Plan to return with kids in tow next year. Definitely recommend.

Negativ:: Losing my GoPro to the beautiful ocean waters.... :( Like all of Cancun, be prepared to hear many soft sell pitches.

Positiv:: All you can drink and eat.

Negativ:: The tours offered in the hotel were about 20% more expensive then booking online

Positiv:: The staff at this hotel is what really makes this the place to stay in Cancun. Everyone we encountered were all so amazing, friendly, tended to any issues that came up very quickly and didn't make me feel like a bother. The facilities were awesome and their beach was breathtaking. Be sure to check Luis at the beach bar for a burger as well!

Positiv:: I liked the proximity to shops. The variety of restaurants and services.

Negativ:: No AC for 3 days!!! Mo called numerous times! I had a beautiful parking lot view, terrible customer service with refund after upgrade failed. Leak in room, musty smell in room. Essentially a motel room.

Positiv:: Staff in every area (front desk, bellhop concierge, wait staff, etc) were extremely friendly and made us feel welcome. The room was located right on the beach with walk out and for the price, was much better than other places we considered. Angel at the Spa did an exceptional job with a massage - I had one on the beach and one at the spa and both were wonderful in their own ways. I loved that based on the room we got, we also got our own personal cabana so we never had to wake early to secure a chair on the beach. The beach was kept clean and I like that the vendors were NOT allowed to come up to us since I've been at other resorts where we've been pestered to buy things every few minutes, which can make it hard to relax.

Negativ:: Had we stayed for longer than the 4 nights we had been there, I feel we would have run out of the best types of things to eat while there. I would have liked to see more item choices at the sit-down dining. This was my first time at an all inclusive & because I like to try new things, I would personally also like to see a cocktails/drinks menu of some sort instead of having to know what you wanted.

Positiv:: Location! Service - extremely attentive staff Beach - gorgeous. NIce sand, lifeguards on duty Pool - lovely Beautiful Hotel. True to the photos. You can also visit the sister resort in Playa del carmen - beautiful. Just don't take the bus there! I would rent a car.

Negativ:: Food - not impressive. Cafeteria quality with the exception of a great breakfast and the Italian restaurant. Deserts were not good Spa service good value, but lacked luxury. Staff was nice.

Positiv:: Beach was great, but that is more a credit to Cancun than this particular hotel. Staff was pleasant and attentive

Negativ:: The room offered was worse than a low-end roadside motel. They had "helpful" front desk that offered the room expected for an additional $50(lagoon view)-150 (ocean)/night. The lowest end room shown on the website was nothing like the room adjacent to the parking lot that we were given. It was so bad that they actually gave us the "upgrade" to the room we paid for free of charge rather than attempting to get the extra $50. To be clear this is a three star hotel at best and I walked in expecting that. The motel room I was given wasn't even offered at the 2-star properties that I viewed on the travel sites (kayak/expedia/priceline) prior to booking

Positiv:: The food, the facilities, the comfort, the staff.

Negativ:: Nothing.

Positiv:: All Inclusive

Negativ:: too cold water in the bahtroom

Negativ:: Es endspricht nicht einem 5 Stern Hotel eher einem 3 Stern.

Positiv:: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.

Negativ:: Could be better variety of international drinks.

Positiv:: Great buffet selection

Negativ:: Constantly pushing timeshare

Positiv:: Serviço all incluse, incluindo bebidas

Positiv:: Great beach, great staff. The food is very good.

Negativ:: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.